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Single Assessment Process - training materials -

protocols

The following listing is subject to ongoing review and revision...


East London Inter Organisational General Protocol For Sharing Information (Final version: February 2004)
This protocol provides a framework for the secure and confidential sharing of personal information between the Parties on a Need to Know basis between individual Personnel in order to enable the Parties to meet the needs of communities and individuals for care, protection and support in accordance with statute and government policy; It describes roles and structures to support the exchange of personal information between the Parties and applies to the sharing of personal information relating to residents of East London and others who are service users. It covers the sharing of personal information between the Parties including (without limitation) for sharing for the purposes listed in the document and applies to the sharing of personal information whatever the medium in which it is held and however it is transmitted. It is designed to ensure that the Parties' service users are informed of the reasons why personal information about them may need to be shared and how this sharing will be managed. It applies to the activities of the Parties' Personnel and describes how complaints from service users relating to personal information sharing between two or more organisations will be investigated and resolved.
View protocol [version 10 September 2005].
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links:  | 
Target group:  |  Type / Format: protocol
Availability / Price: Download from DH web site.  |  ISBN/ISSN:
Notes: The parties to this Protocol are: North East London Strategic Health Authority, East London & The City Mental Health NHS Trust, Barts and The London Hospitals NHS Trust, Homerton University Hospital NHS Trust, Newham Healthcare NHS Trust, City & Hackney PCT, Newham PCT (excluding host responsibilities for NHS Direct), Tower Hamlets PCT, The Corporation of London (in respect of Social Services only), The London Borough of Hackney (in respect of Social Services only), The London Borough of Newham (in respect of Social Services only), The London Borough of Tower Hamlets (in respect of Social Services, Education and Housing only)

Bedfordshire and Luton (Bedfordshire County Council, Luton Borough Council)
Personal Held Record (2003)
The Personal Held Record will be a key document in the SAP, of which the client will hold a copy. The document comprises an index page, record of visiting staff signatures, visit record, summary of record of current care plans, summary of care plan delivery, summary index of risk assessments, closing summary, general communication/comment sheet.
Contact Details: Sue Bird, Operational Lead on SAP, Luton Borough Council, Housing and Social Services Dept, Community Care Duty Team, Clemitson House, 14 Upper George Street, Luton LU1 2RP Tel: +44 (0)1582 470900 Sue Bird +44 (0) 1582 547659/547660 (switchboard)  |  Fax:
E–mail: BirdS@luton.gov.uk | 
Web links: http://www.bedfordshire.gov.uk/Bedfordshire/staticpages.nsf/Web/staticpages/nsocialserv_sing  | 
Target group: practitioners; client group  |  Type / Format: protocol
Availability / Price: upon request  |  ISBN/ISSN:
Notes:

Bedfordshire and Luton (Bedfordshire County Council, Luton Borough Council)
Single Assessment Process guidance leaflet (DRAFT) (2003)
3 pages of proposed Luton BC SAP guidance leaflet for client group. Includes 'What is SAP' and 'What is a Personal Held Record'.
View leaflet
Contact Details: Sue Bird, Operational Lead on SAP, Luton Borough Council, Housing and Social Services Dept, Community Care Duty Team, Clemitson House, 14 Upper George Street, Luton LU1 2RP Tel: +44 (0)1582 470900 Sue Bird +44 (0) 1582 547659/547660 (switchboard)  |  Fax:
E–mail: BirdS@luton.gov.uk | 
Web links: http://www.bedfordshire.gov.uk/Bedfordshire/staticpages.nsf/Web/staticpages/nsocialserv_sing  | 
Target group: practitioners; client group  |  Type / Format: protocol; guidance; strategy; publicity materials
Availability / Price: upon request  |  ISBN/ISSN:
Notes:

County Durham SAP Steering Group
County Durham Single Assessment Process Steering Group - Terms of Reference
3 page document.
Contact Details: Brenda Peppin - SAP Lead/Chair of Steering Group, Derwentside PCT, Shotley Bridge Community Hospital, Consett, Co. Durham DH8 0NB Tel: +44 (0)1207 594458  |  Fax: +44 (0)1207 594438
E–mail: brenda.peppin@derwentside.pct.nhs.uk | 
Web links: http://www.derwentside-pct.nhs.uk  | 
Target group: LA  |  Type / Format: protocol
Availability / Price: download WP.doc  |  ISBN/ISSN:
Notes:

Darlington Social Services Department
Single Assessment Process local partnership policy document 2005 April 2005
This document provides a comprehensive overview of the implementation of SAP in Darlington including an Introduction, Policy Statement, Scope, Aims, Values, Definitions, Responsibilities, the Implementation Process , Support, Monitoring and Review and Referenced Documents/Websites
The document includes a number of appendices covering Key Implication for Older People, Social Workers, Nurses, Therapists, General Practitioners, Geriatricians & Old Age Psychiatrists as well as Key Attributes of the Single Assessment Process; Shared Values of the Single Assessment Process and a SAP Glossary of Terms.
View document
Contact Details: Lynn Walker, Social Services SAP lead, Darlington Social Services Department, Central House, Gladstone Street, Darlington, DL3 6JX Tel: +44 (0)1325 346258  |  Fax:
E–mail: lynn.walker@darlington.gov.uk |  win.suggett@darlingtonpct.nhs.uk
Web links: http://gold.darlington.org.uk/Default.htm  | 
Target group: LA  |  Type / Format: Strategy; Plan; Report; Protocol
Availability / Price:  |  ISBN/ISSN:
Notes: Other contact: Win Suggett is SAP Lead, Darlington PCT, tel 01325 746237
See also Good Practice listing.

East Sussex, Brighton and Hove LIS Confidentiality and Security Sub-Group
Guidance for organisations to ensure the secure and confidential sharing of person identifiable information Version 4.1c (March 2003)
This guidance contains the requirements, both legal and government, regarding safe and secure information handling. The guidance has been developed to meet the information security requirements for sharing person-identifiable information across the organisations of East Sussex, Brighton and Hove Health and Social Care Community. It has also been adopted in a modified format by the Kent and Medway Health and Social Care Community, who have had involvement in development of these guidelines.
View guidance
Contact Details: Isobel Warren, Joint SAP project manager (with Caroline Blackett) East Sussex Social Services and East Sussex Primary Care Trusts Tel: 01273 403633  |  Fax:
E–mail: isobel.warren@esbh.nhs.uk | 
Web links:  | 
Target group:  |  Type / Format: protocol; guidance
Availability / Price:  |  ISBN/ISSN:
Notes: Developed by members of the group: Colin Styles (East Sussex County Healthcare NHS Trust); Jez MacDonald (East Sussex, Brighton and Hove Health Shared Services); Isobel Warren (East Sussex, Brighton and Hove Health Shared Services); Linda Douglas (East Sussex Hospitals NHS Trust); Susan Morra (East Sussex, Brighton and Hove Health Shared Services); Jo Gilmore (East Sussex, Brighton and Hove Health Shared Services)

Essex Strategic Health Authority
Single Assessment Process: Essex-wide protocol: principles underpinning practice final version (August 2004)
This 24-page Protocol is the joint work of all the health and social care organisations in Essex ((including Thurrock Unitary Council and Southend Borough Council) which are responsible for delivering services to older people. The document contains the underpinning principles for the practice of SAP in all localities across Essex, to conform with the Department of Health (DH) guidance on SAP. Definitions of terms for the four levels of assessment in Essex - contact assessment, overview assessment, comprehensive assessment, and specialist assessment - are given. Four key roles in the process are identified: key worker; specialist assessor; care co-ordinator; and provider. The content of the process is outlined. Appendices comprise: Essex Single Assessment Process - schematic diagram; and the 6 competencies required of key workers and specialist assessors (as given in 'Essex Single Assessment Process ('SAP'): a multi agency competency framework to aid single assessment and performance management: competency statements and descriptions') .
View protocol
Contact Details: Jean Kingsley, Essex Project Director, Single Assessment Process Swift House, Hedgerows Business Park, Colchester Road, Chelmsford, Essex CM2 5PF. Tel: +44 (0)1268 705152 +44 (0)1268 705101 (Pat Day - PA) 07786 125600  |  Fax:
E–mail: jean.kingsley@basildonpct.nhs.uk | 
Web links:  | 
Target group: PCT/SSD staff  |  Type / Format: protocol
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Notes: On title page: Essex County Council, Thurrock Council.

Improvement and Development Agency
Draft general information sharing protocol [author: Improvement and Development Agency]
The purpose of this protocol is to provide a framework for the secure and confidential sharing of information between organisations to enable them to meet the requirement to provide public services, in accordance with government expectations. It draws attention to general principles when setting up protocols regarding the protection and use of personal data, particularly the legislation such as the Data Protection Act 1998. It provides principles governing the sharing of information by agencies, and the procedures for disclosure of personal information.
Contact Details: IDeA, Layden House, 76-88 Turnmill Street, London EC1M 5LG. Tel: +44 (0)20 7296 6600  |  Fax: +44 (0)20 7296 6666
E–mail: info@idea.gov.uk | 
Web links: http://www.idea.gov.uk/transformation/downloads/protocol.pdf  | 
Target group:  |  Type / Format: protocol
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Kensington & Chelsea, and Westminster
Sharing of Service User's Information Between the Agencies: Single Assessment Process Sub-Protocol [Kensington Chelsea & Westminster Health and Social Care Communities] (June 2004)
This protocol is a subsidiary to the general information sharing protocols adopted by the Health and Social Care communities of Kensington and Chelsea, and Westminster. It aims to provide a framework for the secure and confidential sharing of information between agencies involved in the single assessment process to enable them to meet the needs of service users, and provide protection and support in accordance with national and local policy and legislative requirements. Specifically the document outlines the tems and conditions agreed between the agencies under which identifiable information can be shared and the safeguards that must be implemented.
Contact Details: Ruth Garry, Kensington and Chelsea PCT Service Development, St Charles Hospital, Courtfield House, Exmoor Street, London W10 6DZ Tel: 020 8962 4621  |  Fax: 020 8962 4607
E–mail: ruth.garry@kc-pct.nhs.uk | 
Web links:  | 
Target group:  |  Type / Format: protocol
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Kent and Medway Strategic Health Authority
Protocol for confidentiality and information sharing between agencies in Kent and Medway involved in the Single Assessment Process (SAP) draft: version 1.0 [authors: Kent NHS Trust, Kent County Council, Medway Council] (November 2003)
This document is the protocol for ensuring confidentiality, whilst permitting the transfer and sharing, of information between agencies involved in the care of people with health and social care needs in Kent and Medway. It provides further guidance that will determine, at a detailed level, how information that identifies an individual may be shared among organisations within the community.
Contact Details: Nicola Anderson, Preston Hall, London Road, Royal British Legion Village, Aylesford, Kent, ME20 7NJ Tel: +44 (0)1622 713166 - NA +44 (0)1622 710161 - direct line  |  Fax: +44 (0)1622 719802
E–mail: nicola.anderson@kentmedway.nhs.uk | 
Web links:  | 
Target group:  |  Type / Format: protocol
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Lancashire Health and Social Care Communities
Sharing Personal Information - made simple
Guidance (6 pages) for employees about sharing personal information in accordance with the Data Protection Act 1998.
View guidance
Contact Details: Alex Sunderland, SAP Project Manager and Policy Officer for Older People, PO Box 162, East Cliff County Offices, Preston, Lancs, PR1 3EA Tel: 01772 534449 (direct) 01772 254868 (switch)  |  Fax:
E–mail: alexander.sunderland@ssd.lancscc.gov.uk | 
Web links:  | 
Target group: LA/HA  |  Type / Format: protocol
Availability / Price: PDF upon request.  |  ISBN/ISSN: -
Notes: A large print version is available.

Lancashire Health and Social Care Communities
Single Assessment Process - Health and Social Care Agreement Working together to deliver better services to older people ( 2002)
As part of demonstrating a joint approach to working with older people, health agencies (PCTs and Health Authorities) and Social Services, on behalf of Lancashire County Council are asked to sign up to this agreement (15 pages).
View protocol
Contact Details: Alex Sunderland, SAP Project Manager and Policy Officer for Older People, PO Box 162, East Cliff County Offices, Preston, Lancs, PR1 3EA Tel: 01772 534449 (direct) 01772 254868 (switch)  |  Fax:
E–mail: alexander.sunderland@ssd.lancscc.gov.uk | 
Web links:  | 
Target group: LA/HA  |  Type / Format: protocol
Availability / Price: PDF upon request  |  ISBN/ISSN: -
Notes:

Northamptonshire County Council
Information Sharing Protocol: Northamptonshire Single Assessment Process [Northamptonshire SAP team] (April 2004)
Protocol for sharing confidential personal information to accompany the Northamptonshire Overview Assessment Tool (NOAT) that is accredited (July 2004) by the Department of Health as a tool for overview assessment as part of the Single Assessment Process for older people. Paper based document consists of 14 pages.
View protocol
Contact Details: Wendy Hoult, Project Manager Single Assessment Team, Oxford House, Floor 2, West Villa Road, Wellingborough NN8 4JR Tel: +44 (0)1933 220 720  |  Fax: +44 (0)1933 443 929
E–mail: whoult@northamptonshire.gov.uk | 
Web links: http://www.northamptonshire.nhs.uk/singleassessment  | 
Target group:  |  Type / Format: protocol
Availability / Price: Contact Wendy Hoult  |  ISBN/ISSN:
Notes: The material is copyright to Northants SAP 2004 and is not to be reproduced without permission of the copyright holder.

Northamptonshire County Council
Northamptonshire Overview Assessment Tool (NOAT) [Northamptonshire SAP team] (April 2004)
The Northamptonshire Overview Assessment Tool (NOAT) is accredited (July 2004) by the Department of Health as a tool for overview assessment as part of the Single Assessment Process for older people. Paper based document of 44 pages. Accompanying documentation consists of Guidelines for Completing NOAT, Glossary of Terms, Information Sharing Protocol, Contact Assessment/Referral forms, Protocol for Personal Held Record.
View assessment tool
Contact Details: Wendy Hoult, Project Manager Single Assessment Team, Oxford House, Floor 2, West Villa Road, Wellingborough NN8 4JR Tel: +44 (0)1933 220 720  |  Fax: +44 (0)1933 443 929
E–mail: whoult@northamptonshire.gov.uk | 
Web links: http://www.northamptonshire.nhs.uk/singleassessment  | 
Target group:  |  Type / Format: assessment tool; glossary; protocol
Availability / Price: Contact Wendy Hoult  |  ISBN/ISSN:
Notes: The material is copyright to Northants SAP 2004 and is not to be reproduced without permission of the copyright holder.

Northamptonshire County Council
Protocol for Personal Held Records: Northamptonshire Single Assessment Process [Northamptonshire SAP team] (29 July 2004)
This protocol relates to Personal Held Records for people in Northamptonshire who's needs are being assessed using the Single Assessment Process. Part of the Northamptonshire SAP documentation that is accredited (July 2004) by the Department of Health. Paper based document consists of 2 pages.
View protocol
Contact Details: Wendy Hoult, Project Manager Single Assessment Team, Oxford House, Floor 2, West Villa Road, Wellingborough NN8 4JR Tel: +44 (0)1933 220 720  |  Fax: +44 (0)1933 443 929
E–mail: whoult@northamptonshire.gov.uk | 
Web links: http://www.northamptonshire.nhs.uk/singleassessment  | 
Target group:  |  Type / Format: protocol
Availability / Price: Contact Wendy Hoult  |  ISBN/ISSN:
Notes: The material is copyright to Northants SAP 2004 and is not to be reproduced without permission of the copyright holder.

Safer Communities Chief Officers Group,
The Rough Guide to Information Sharing Protocols Everything you never wanted to know and were afraid to ask .... probably for very sensible reasons. [author: Commissioned by the Safer Communities Chief Officers Group] (October 2002)
6 pages. Accessible guide for field staff used widely amongst Warwickshire authorities, where it originated.
to view guide use web link below
Contact Details: Warwickshire County Council, Shire Hall, Warwick CV34 4RA Tel: 01926 410410  |  Fax:
E–mail:  | 
Web links: http://www.warwickshire.gov.uk/Web/corporate/pages.nsf/Pages%20by%20Department/4C88409B344F419480256D19003C0B96  | 
Target group: LA/PCT/HA  |  Type / Format: protocol
Availability / Price: Download only  |  ISBN/ISSN: -
Notes:

Solihull Metropolitan Borough Council
General protocol for inter-agency information sharing within Solihull
The aim of the General Protocol is to provide a robust framework for the legal, secure, and confidential sharing of personal information between public sector agencies, to enable them to meet both their statutory obligations and the needs and expectations of those served. It has been developed in accordance with national guidelines. Appendices include reference to relevant legislation.
Contact Details: Val Dickens, Project Manager, Single Assessment Process, Solihull Metropolitan Borough Council, PO Box 32, Council House, Solihull, West Midlands B91 3QY. Tel: +44 (0)121 704 8043  |  Fax: +44 (0)121 704 6114
E–mail: vdickens@solihull.gov.uk | 
Web links: http://www.solihull.gov.uk  | 
Target group: SSD/PCT staff  |  Type / Format: protocol
Availability / Price:  |  ISBN/ISSN:
Notes: Version 1, July 2003 also supplied by Sandra Hudson, Programme Lead, Services for Older People, West Midlands South Strategic Health Authority, Osprey House, Albert Street, Prospect Hill, Redditch B97 4DE. Tel: 01527 587536; E-mail: sandra.hudson@wmsha.nhs.uk

Sutton and Merton Health and Social Care Community
A joint protocol for delivering the Single Assessment Process for older people in Sutton developed in partnership with: London Borough of Sutton Community Services, Sutton and Merton Primary Care Trust, Epsom and St Helier Hospital Trust, Sutton Older Persons Mental Health Team, and Age Concern User and Carer Group
This document (41pp) aims to set out the responsibilities that each agency needs to adopt, in order to deliver the Single Assessment Process (SAP) in the London Borough of Sutton. It is envisaged that the protocol will provide guidance for an efficient and effective delivery of services which will meet the expectations of local people and that of the National Service Framework for Older People (NSF). Its content includes coverage of: shared values; when to use each of the four assessments (Contact Assessment, Overview Assessment, Specialist Assessment, and Comprehensive Assessment); multi-agency care planning; the role of the care co-ordinator or key worker; joint working; the Single Assessment in hospital; and sharing of information. Appendices include: an agreed glossary of terms; Sutton locality Single Assessment contact and referral form; domains of the overview assessment; triggers for assessment; and procedures for user held record.
View joint protocol
Contact Details: Carole Adams, London Borough of Sutton, Civic Offices, St. Nicholas Way, Sutton, SM1 1EA Tel: 020 8770 5000 x4398  |  Fax:
E–mail: carole.adams@sutton.gov.uk |  fiona.merritt@sutton.gov.uk
Web links: http://www.sutton.gov.uk  | 
Target group: All staff, users and carers  |  Type / Format: protocol; glossary
Availability / Price:  |  ISBN/ISSN:
Notes:

Sutton and Merton Health and Social Care Community
Information sharing for agencies delivering services to adults Part A: The legal framework [author: Sutton and Merton Health and Social Care Community] (March 2004)
The information sharing protocol (Part B) is based on legislation (such as the Data Protection Act 1998 and the Human Rights Act 1998) and related items concerning confidentiality and information sharing (e.g. the Caldicott Principles). These are outlined in this Part A document (12pp).
View protocol
Contact Details: Carole Adams, London Borough of Sutton, Civic Offices, St. Nicholas Way, Sutton, SM1 1EA. Tel: 020 8770 5000 x4398  |  Fax:
E–mail: carole.adams@sutton.gov.uk |  fiona.merritt@sutton.gov.uk
Web links: http://www.sutton.gov.uk  | 
Target group: All staff  |  Type / Format: protocol
Availability / Price:  |  ISBN/ISSN:
Notes:

Sutton and Merton Health and Social Care Community
Information sharing protocol for agencies delivering services to adults Part B, Version 07 (final) [author: Sutton and Merton Health and Social Care Community] (March 2004)
This protocol (18pp) has been agreed by the following partner organisations: Sutton and Merton Primary Care Trust; London Borough of Sutton; London Borough of Merton; Epsom and St Helier's University Hospital Trust; St Georges Healthcare NHS Trust; and South West London and St George's Mental Health Trust. It covers issues around consent to the disclosure of personal information, the process of information exchange; and procedures for dealing withbreach of the protocol. Appendices include examples of forms for the consent to share information and for disclosure request; also the draft of a leaflet for clients and patients on why information about them may need to be shared.
View protocol
Contact Details: Carole Adams, London Borough of Sutton, Civic Offices, St. Nicholas Way, Sutton, SM1 1EA Tel: 020 8770 5000 x4398  |  Fax:
E–mail: carole.adams@sutton.gov.uk |  fiona.merritt@sutton.gov.uk
Web links: http://www.sutton.gov.uk  | 
Target group: All staff  |  Type / Format: protocol
Availability / Price:  |  ISBN/ISSN:
Notes:

Waltham Forest NHS PCT and Waltham Forest Council
Protocol for staff on the use of the Single Assessment Process Person Held Record in Waltham Forest [DRAFT] [author: Steve Griffiths] [September 2006]
Sample of a protocol on the use of a person held record (PHR) developed by Waltham Forest and currently in draft form. Every adult over the age of 18 years who is the subject of a multi disciplinary or multi agency assessment process is to be provided with a Person Held Record folder. This is to allow efficient and safe storage of assessment records and other related documentation by the assessed person. At the individual's discretion, it will prevent duplication and support the practice of iniformation sharing between the individual and practitioners of various agencies.
The protocol consists of: statement of purpose; scope; staff responsibilities - (1) managers; (2) individual practitioners; procedures: (1) issuing the PHR; (2) inserting information; (3) ownership and responsibility; (4) access; (5) terminating the use of the PHR; success indicators and governance arrangements.
View document.
Contact Details: Steve Griffiths, Service Manager, Integrated Adults and Community Service, London Borough of Waltham Forest Silver Birch House, Uplands Business Park, Blackhorse Lane, Walthamstow, London E17 5SD Tel: 020 8496 3467  |  Fax:
E–mail: steve.griffiths@lbwf.gov.uk | 
Web links:  | 
Target group:  |  Type / Format: protocol; person held record
Availability / Price:  |  ISBN/ISSN:
Notes: email:

Wolverhampton City Primary Care Trust
General protocol for inter-agency information sharing within Wolverhampton [Version 1, September 2003]
Protocol endorsed by Wolverhampton HASCI, with acknowledgement to Solihull MBC.
The General Protocol provides the framework for the sharing of personal information between Wolverhampton City Council, Wolverhampton Primary Care Trust, and Wolverhampton Royal Hospitals Trust. These agencies have formed a Health and Social Care Information Exchange (HASCIE) project group. This document has been developed in accordance with national guidelines, to address responsibilities and concerns around the sharing of personal information. Appendices include references to relevant legislation.
view protocol
Contact Details: Phil Smith, Wolverhampton City PCT, Coniston House, West Entrance, Chapel Ash, Wolverhampton, WV3 0XE Tel: +44 (0)1902 575183  |  Fax: +44 (0)1902 444877
E–mail: phil.smith@wolvespct.nhs.uk | 
Web links: http://www.wolverhamptonhealth.nhs.uk  | 
Target group: Health/social services  |  Type / Format: protocol
Availability / Price:  |  ISBN/ISSN:
Notes:

Worcestershire SSD
Worcestershire Health and Social Care economy : Single assessment workforce development plan (July 2003)
5 pages. First draft. This development plan identifies training needs for all staff levels within the Worcestershire health and social care services. It is a comprehensive outline assessment of what training is required and embraces the range from briefing sessions to seminars for team coaches; from using tools for assessment to understanding person-centred care and the older person. Total costs for one and two years are given. View documents:  development plan  |  training strategy
Contact Details: Jonathan Monks, Programme Manager, County Hall, Spetchley Road, Worcester, WR5 2NP Tel: 01905 766963  |  Fax:
E–mail: jmonks2@worcestershire.gov.uk | 
Web links: http://www.worcestershire.gov.uk/progressingsingleassessment  | 
Target group: LA  |  Type / Format: protocol; template; strategy
Availability / Price: contact Jonathan Monks  |  ISBN/ISSN:
Notes: see Good Practice

Worcestershire SSD, (as supplied by West Midlands South Strategic Health Authority)
Worcestershire information sharing protocol for the Single Assessment Process
This Protocol (17 pp) provides a robust framework for the legal, secure and confidential sharing of personal information between public sector agencies, to enable them to meet both their statutory obligations and the needs and expectations of people served as part of the Single Assessment Process. Appendices outline the main legislation: Data Protection Act 1998; Human Rights Act 2000; Crime and Disorder Act 1998; and Regulation of Investigatory Powers Act 2000. Attention is also drawn to the common law duty of confidentiality and to the Caldicott principles. View presentations:  introduction |  commentary |  patient's journey |  Just say it once |  Multi-disciplinary working
Contact Details: Jonathan Monks, Programme Manager, County Hall, Spetchley Road, Worcester, WR5 2NP Tel: 01905 766963  |  Fax:
E–mail: jmonks2@worcestershire.gov.uk | 
Web links: http://www.worcestershire.gov.uk/progressingsingleassessment  |  http://www.wmssha.nhs.uk
Target group: All staff  |  Type / Format: protocol
Availability / Price:  |  ISBN/ISSN:
Notes: Contact at WMSSHA: Sandra Hudson, Programme Lead, Services for Older People, West Midlands South Strategic Health Authority, Osprey House, Albert Street, Prospect Hill, Redditch B97 4DE. Tel: 01527 587536; E-mail: sandra.hudson@wmsha.nhs.uk

  
 
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