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Single Assessment Process - training materials

The following listing is subject to ongoing review and revision...


A national template The blurring of long-term health and social care has led to a new, more enlightened continuing care framework aimed at resolving the current mess [author: Melanie Henwood]
A journal article in Community Care, 29 June 2006, pp 30-31.
The national framework on NHS continuing health care has been launched (19 June) for consultation. In this article the author reviews the current situation of continuing care and gives her view of what a national framework should provide, against which the proposed framework appears to measure up. Henwood concludes that the proposed framework offers "a real prospect for putting in place a more equitable system." However, achievement of the framework will depend on additional costs associated with adoption of it being met, which could amount to an estimated £110m in the first year. Assessment processes will provide the critical gateway to determining eligibility and a decision support tool has been developed to ensure consistent application. This and seven other documents are part of the consultation documentation that are downloadable from the Department of Health's website. The deadline for the consultation is: 22 September 2006.

Contact Details: Melanie Henwood Tel:  |  Fax:
E–mail: melanie@henwood-associates.co.uk | 
Web links: http://www.communitycare.co.uk  |  http://www.dh.gov.uk/Consultations/LiveConsultations/LiveConsultationsArticle/fs/en?CONTENT_ID=4136175&chk=fOAfTD
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 03075508
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Active steps to prevention A shift towards more preventive services is paying dividends in reducing older people's stays in hospitals ... [authors: Gerald Wistow, Derek King]
A journal article in Community Care, 29 June 2006, pp 32-33.
In this article, the authors present the first year's results from the Innovation Forum's older people project, Improving Futures for Older People, which was set up by the Office of the Deputy Prime Minister and the Local Government Association in 2003, as a partnership between central government and the highest-rated local authorities to pioneer ways of delivering public services. The project adopted a target for all participating authorities: to achieve over three years from April 2004, a 20 per cent reduction in unscheduled hospital in-patient bed days occupied by older people aged 75 or over compared with the predicted level. The pilot councils are Kent (lead council), Cornwall, Cheshire, Dorset, Hampshire, Hertfordshire, City of Westminster, West Sussex and Wigan. Considerable success was recorded during the first year, with the number of bed days used below the predicted rate. If the first year's progress can be sustained, the project will be a pathfinder, and demonstrate the ability of councils to initiate and lead the co-ordination of change in acute hospital and community services. This will not only improve the futures of older people but also the future of local democracy more generally.
The project is being evaluated by researchers attached to each field site and co-ordinated by the London School of Economics.
Contact Details: Gerald Wistow Tel:  |  Fax:
E–mail: gerald.wistow@btinternet.com | 
Web links: http://www.communitycare.co.uk/prtl  | 
Target group: LAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 03075508
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Adjusting the focus [preparation for SAP by health and social care professionals] [author: Rebecca Ellinor] (16 March 2004)
Article in: Care and Health Magazine, issue 57, 2004, pp 6-9.
In 2002, guidance was issued for health and social care professionals about a new way of assessing older people's needs. After 24 months of preparation for the Single Assessment Process (SAP), are professionals ready to put it into practice? While organisations across the public, private and voluntary sectors agree that SAP is a good idea, putting it into action is more easily said than done, and is an example of where government could have offered more direction. Some of the SAP key players identify difficulties including: obtaining commitment at the chief executive strategic level; the appropriateness of the accredited SAP tools; assessment overload; SAP in the context of the national IT agenda; engaging general practitioners (GPs); and data protection issues.
Contact Details: Tel:  |  Fax:
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Web links: http://www.careandhealth.com  | 
Target group: All staff  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 14779994
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An age-old problem? A perception that depression is a "natural" part of old age, means many older people are not getting the help they need [author:Mike George] (1 February 2005)
Article in: Care and Health Magazine, issue 99, pp22-23.
This article considers the needs of older people in Britain who suffer from depression, which is estimated to be between 1.4 million and 1.9 million. It is considered one of the most prevalent health problems facing older people today. It is argued that age discrimination prevents older people from being referred to services, especially speciliast mental health services, when needed. This process may be reinforced by the National Standards Framework for Mental Health which focuses predominantly on those of working age and below, yet Professor Susan Benbow (Chair of the Faculty for the Psychiatry of Old Age at the Royal College of Psychiatry) urges a higher priority to be given to older people's needs and believes better support can be given by community-based health and social care services. Ben Bano, Director of Social Care and Older People's Services at East Kent NHS and Social Care Partnership Trust is in agreement and East Kent already has a local area agreement framework which "offers an ideal opportunity to work on a multi-agency basis on common approaches to promoting social inclusion of older people who are isolated and potentially prone to depression." In the same way, "SAP can be used as an opportunity to identify issues before they become problems" advocates Jonathan Ellis, Policy Manager at Help the Aged. Further work undertaken by Hertfordshire Partnership NHS Trust is also mentioned.
Contact Details: Mike George Tel:  |  Fax:
E–mail:  | 
Web links: http://www.careandhealth.com  | 
Target group: LA/HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 14779994
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Assessing patients' eligibility for fully funded nursing care [author: William Anderson, Hilary Bungay] (13 January 2004)
Article in: Nursing Times, vol 100, no 2, pp 38-39.

The introduction of free nursing care in nursing homes requires that patient's needs for care from a registered nurse are determined as part of the assessment of health and social care needs. It is important that patients are assigned to the band of care that is appropriate for them so that they receive the correct contribution to their care. A minimum data set/resident assessment instrument (MDS/RAI) was piloted on residents living in nursing homes as an assessment tool to see whether this agreed with decisions that had been made by the NHS-designated assessor for the registered nursing contribution to care. Comparison of findings showed that the assessment tool was a means of improving the quality of assessments. Further information about training to use the assessment tool and the MDS/RAI can be found at the website of the Senectus Project.
Contact Details: Tel:  |  Fax:
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Web links: http://www.senectus.org  |  http://www.nursingtimes.net
Target group:  |  Type / Format: article; assessment tool
Availability / Price:  |  ISBN/ISSN: 0954-7762
Notes: see Related Organisations


Building telecare through effective procurement - Conference [Department of Health]
A free one day conference in both London (Russell Hotel 14 November 2006) and Leeds (Elland Road Football Stadium 23 November 2006).
An event for all professionals involved in providing telecare services. Visit the NHS Purchasing and Supply Agency telecare website link given below for full details or contact by telephone.
Contact Details: Tel: +44 (0)114 267 6004  |  Fax:
E–mail: telecareawarenessday@pasa.nhs.uk | 
Web links: http://www.pasa.nhs.uk/eat/telecare.stm  | 
Target group: HAs  |  Type / Format: conference
Availability / Price: free of charge  |  ISBN/ISSN:
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Conversing with clients a generic approach to mental health needs assessment [author: Malcolm T Firth]
Article in:: Practice, vol 11, no 2, 1999, pp 35-48.
Good practice requires mental health professionals to engage service users in a reciprocal working relationship, and good assessment underpins care management and the Care Programme Approach (CPA). Both processes can be aided by a comprehensive assessment of needs which allows workers to be flexible, and which invites clients to have an active voice in service provision. This paper examines how a structured form of needs assessment, the Manchester Care Assessment Schedule (MANCAS), can encourage purposeful conversations between clients and workers which assist engagement, and which are relevant to care plans and to review. The approach is broad-based, and relies as much on workers' use of self and pre-existing professional skills as on the written format.
Contact Details: British Association of Social Workers, 16 Kent Street, Birmingham B5 6RD. Tel: 0121 622 3911  |  Fax: 0121 622 4860
E–mail:  | 
Web links: http://www.basw.co.uk  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 09503153
Notes: Copy supplied by Malcolm Firth, Lecturer in Social Work, CHSSC, University of Salford, Allerton Building, Frederick Road, Salford, Greater Manchester M6 6PU. Tel 0161 295 6425 E-mail: m.firth@salford.ac.uk
Malcolm Firth was formerly Lecturer/Practitioner - Social Work, ,Manchester Mental Health and Social Care NHS Trust, and Hon Research Fellow, University of Manchester Department of Psychiatric Social Work.


Courtesy entitles [older people consider dignity to be a key element in their treatment ] [author: Michael Calnan, Gillian Woolhead, Paul Dieppe ] (20 February 2003)
Article in: Health Service Journal, vol 113, no 5843, pp30-31.
The National Service Framework for older people (NSF) emphasises the need for older people to be treated respectfully as individuals. However, a study of 72 people in Bristol and South Wales ranging in age from 50 to 90 (median age 72), showed that dignity - and lack of it - were key issues in their estimation of care. Their concerns about lack of dignity centred on lack of privacy, mixed sex wards, forms of address, and loss of independence. The study - which forms part of an EU funded project relating to the Fifth framework (quality of life) programme - suggested that older people do not complain about care for fear of retaliation.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.hsj.co.uk  | 
Target group: LA/HA  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 0952-2271
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Dare to Dream : facilitating map and path
Dear Colleague You may be interested in a new course which Envision is offering, in partnership with Steve Coulson from the Edinburgh Development Group. This course focuses on the facilitation of the MAP and PATH person centred planning processes, drawing on our considerable experience of using these tools and supporting others to explore them. This will be a highly experiential and creative learning environment. (Course dates in April and May 2008). Please contact me for any further details and circulate this information to anyone else who might be interested. Helen Wilson Envision 01899 221492 helen@envision-uk.org www.envision-uk.org
Contact Details: Helen Wilson Tel:  |  Fax:
E–mail:  | 
Web links: http://www.envision-uk.org  | 
Target group: LAs  |  Type / Format: training
Availability / Price:  |  ISBN/ISSN:
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East London Inter Organisational General Protocol For Sharing Information (Final version: February 2004)
This protocol provides a framework for the secure and confidential sharing of personal information between the Parties on a Need to Know basis between individual Personnel in order to enable the Parties to meet the needs of communities and individuals for care, protection and support in accordance with statute and government policy; It describes roles and structures to support the exchange of personal information between the Parties and applies to the sharing of personal information relating to residents of East London and others who are service users. It covers the sharing of personal information between the Parties including (without limitation) for sharing for the purposes listed in the document and applies to the sharing of personal information whatever the medium in which it is held and however it is transmitted. It is designed to ensure that the Parties' service users are informed of the reasons why personal information about them may need to be shared and how this sharing will be managed. It applies to the activities of the Parties' Personnel and describes how complaints from service users relating to personal information sharing between two or more organisations will be investigated and resolved.
View protocol [version 10 September 2005].
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Target group:  |  Type / Format: protocol
Availability / Price: Download from DH web site.  |  ISBN/ISSN:
Notes: The parties to this Protocol are: North East London Strategic Health Authority, East London & The City Mental Health NHS Trust, Barts and The London Hospitals NHS Trust, Homerton University Hospital NHS Trust, Newham Healthcare NHS Trust, City & Hackney PCT, Newham PCT (excluding host responsibilities for NHS Direct), Tower Hamlets PCT, The Corporation of London (in respect of Social Services only), The London Borough of Hackney (in respect of Social Services only), The London Borough of Newham (in respect of Social Services only), The London Borough of Tower Hamlets (in respect of Social Services, Education and Housing only)


Evaluation of the implementation of the Single Assessment Process and its impact on occupational therapy practice a special study presented as part of the requirement for the degree of MSc in Professional Health Studies, College of York St John [author: Alicia Ridout] (2004)
This special study (122 pp) aimed to survey senior occupational therapists across health and social care in a large city, to explore the impact of implementing the single assessment process (SAP) on their practice. The study was to be carried out within the context of national policy and the occupational therapy professional standards of practice and the local approach to implementation A 10-item questionnaire was constructed with these purposes in mind; and of 54 distributed variously to staff from primary care, acute hospitals, mental health and social services, 31 were returned (58% response). The data generated (including both qualitative and some objective quantitative data) would then allow themes for future evaluation and research to be developed which would support the profession's engagement with the implementation and its own modernisation agenda.
The study highlights risks to and inconsistencies within the therapists' use of SAP, both between services and therapists' practice. Primary care therapists appeared to be the group practising in the most-client-centred way and adhering more closely to the process principles and professional standards of practice. Social services provided the poorest response rate and highlighted numerous practice issues. The therapists generated a wide range of strategies with which to improve the implementation, and appeared to be engaged with it despite obvious frustrations. One overarching theme was therapists' wish for a more corporate implementation across the profession in the city, indicating motivation to improve the services provided by occupational therapists.
The report includes a literature review, copies of letters, the questionnaire, and data collection form.
View dissertation.
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Target group: Occupational therapists across all services  |  Type / Format: book
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Ever ready [pilot of "Evercare nurses" in the UK by 10 PCTs] [author: Carol Lewis] (8 January 2004)
Article in: Health Service Journal, vol 113, no 5886, pp26-27.
A model of care for older people which has helped nurse practitioners to cut hospital admissions and prescriptions through improved risk management is being piloted in the UK by 10 primary care trusts (PCTs), and has been well received. "Evercare nurses" are based on a US model of an expanded clinical role. The pilots report good results in increasing quality of social care. However, there has been criticism of diverted resources and an unthinking importing of US ideas. This article reports on Evercare projects in Airedale, Bristol South and West, Bristol North, and South Gloucestershire PCTs.
Contact Details: Tel:  |  Fax:
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Web links: http://www.hsj.co.uk  | 
Target group: PCT  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 0952-2271
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Explaining about ... sheltered housing and the Single Assessment Process [authors: Peter Huntbach, Jilly Alexander]
Journal article in Working with Older People, December 2005, vol 9, issue 4, pp 8-11.
The authors explain in this article, that for many professionals within the sheltered housing sector, this is a time of real change and opportunity. There are benefits to be reaped for residents and staff by connecting health, housing and social care professionals through the Single Assessment Process and this article outlines how SAP does work in practice within the sheltered housing service and where it sits with the assessments and support plans already undertaken. It concludes that sheltered housing providers will have to adapt their working practises to incorporate needs assessments and support plans, as required by Supporting People. To do so will help both residents to be at the centre of the process and establish the role of staff within the whole system of care management.
Contact Details: Peter Huntbach Tel: +44 (0)1273 293248  |  Fax:
E–mail: peter.huntback@brighton-hove.gov.uk | 
Web links:  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 13663666
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Find the connections Social care research has to take account of the increasing amount of partnership and joint working [author: Bob Hudson] (20 January 2005)
Article in: Community Care, no 1556, pp 36-37.
This article reports on a Good practice : developing an evidence base conference held by the Integrated Care Network to develop effective working in partnership and integration. The need to take a broad interpretation of what constitutes research is emphasised and three levels of thinking about joint working are identified. Examples of local practitioner-researcher programmes are outlined.
Contact Details: bob@bobhudsonconsulting.com Tel:  |  Fax:
E–mail:  | 
Web links: http://www.communitycare.co.uk  | 
Target group: SSD  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 03075508
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For patients' sake, don't boycott e-health records Personal view [author: Marlene Winfield] 21 July 2007
A brief article in the BMJ (British Medical Journal), 21 July 2007, vol 335, p158.
The author is a national patient lead, NHS Connecting for Health, London - but gives a personal view on the BMA's decision to advise general practitioners to boycott the creation of summary care records for their patients. The author does not accept that the risks of a breach of confidentiality about health information on a patient's record, justifies a wholesale boycott by GPs. The patient will have several options to safeguard what health information is on the summary care record on the national database and GPs should be reassured by this process. The author concludes that "True collaboration produces better outcomes for both patients and the NHS than paternalism".
Contact Details: Marlene Winfield Tel:  |  Fax:
E–mail: marlene.winfield@nhs.net | 
Web links: http://www.bmj.com  | 
Target group: HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 09598138
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Green paper pledges 'virtual' care trust for every council HSJ Exclusive: Next month's ground-breaking document will establish 'duty to co-operate' [author: Daniel Martin ] (16 December 2004)
Article in: Health Service Journal, vol 114, no 5936, p5.
The green paper for adult social care will propose that every council should set up a new kind of 'virtual' care trust. HSJ has learned that the paper, due out next month, will give every council a duty to set up a care trust, involving the director of adult social services and representatives of primary care trusts. The green paper will outline a model for care trusts similar to that for children's trusts, which are currently being rolled out across England. The 'duty to co-operate' between the NHS and local authorities will require legislation. HSJ has termed this development as a "Sure Start" for older people's services.
Contact Details: Tel:  |  Fax:
E–mail: daniel.martin@emap.com | 
Web links: http://www.hsj.co.uk  | 
Target group: LA/HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 0952-2271
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Happy ever after [Unique Care, an alternative to Evercare] [author: Ann Dix] (9 December 2004)
Article in: Health Service Journal, vol 114, no 5935, pp 28-31.
Unique Care, which is based on case management (itself a US model of care) is now being promoted by the National Primary Care Development Team (NPDT) as a more viable alternative to the Evercare model for managing people with long-term conditions. This article describes how the Castlefields health centre in Runcorn, run by national primary care director Dr David Colin-Thomé, has been using this form of managed care for more than four years. Those over 65s who are likely to become high users of hospital services are identifIed, and their conditions are managed in ways that reduce hospital admissions. This work involves a half-time nurse and full-time social worker case manager. The practice has also extended case management to mental health. Case management of cancer patients is also being piloted in 9 PCTs, including Halton, Castlefields' local PCT.
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E–mail:  | 
Web links: http://www.hsj.co.uk  | 
Target group: LA/HA  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 0952-2271
Notes: National Primary Care Development Team: http:// www.npdt.org


Home comforts Prescribed telecare packages could help older or vulnerable people live at home safely for longer. So why are they not more widely used? [author: Beverly Castleton] (September 2006)
Article in HSJ Intelligence (supplement) within Health Service Journal, 21 September 2006, p11.
Dr Castleton is Associate Medical Director at North Surrey PCT describes how work in the PCT has begun to show how telecare can be brought into the mainstream of care delivery and applied on a community-wide scale, bringing an improved quality of life of the people who use it. The model of care is based on the Columba Project for independent living and is a collaboration between the PCT, Runnymede BC, Careline and telecare solutions specialist Tunstall. Two key elements were involved: an intermediate care team for assessing patient needs and equipping a dedicated short-term residential unit with telecare equipment, to familiarise patients with the technology and help to re-able them. After a period in the unit - typically four to six weeks - two-thirds of patients were able to live independently at home, supported by home care, supplemented by a prescribed telecare package.
Contact Details: Tel:  |  Fax:
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Web links: www.hsj.co.uk  | 
Target group: LAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 09522271
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Identifying the development needs of community matrons [authors:Alison Pooler, Pam Campbell] (12 September 2006)
Article in Nursing Times, 12 September 2006, pp 36-38.
The aim of this research was to gain some insight into the needs of community matrons from both the practitioners' and managers' perspectives. Focus groups with community matrons in different PCTs were used. These groups identified that skills in physical assessment and prescribing were taken as prerequisites or essential to the role, and that the educational priorities were viewed as clinical education relating to the management of many long-term conditions linked to major causes of unplanned admissions. The preferred format for education appears to be work-based learning delivered by clinicians. It is concluded that PCTs need to ensure that community matrons have their learning needs assessed and to put in place systems of work-based learning that allow for appropriate development. Although matrons themselves may not initially see the value of non-clinical education, this will be vital to the long-term success of their role.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: www.nursingtimes.net  | 
Target group: HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 09547762
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Implementing the single assessment for older people [authors: Keith V Wilson, Angie Clegg, Frances Fairclough et al]
An article in Nursing Times, vol 101, no 43, 25 October 2005 issue, pp 32-35.
The National Service Framework for Older People envisages that the single assessment process will act as a key driver in the improvement of services for older people. Leeds Teaching Hospitals NHS Trust implemented a form of contact assessment that works in both hospital and community settings. In this instance, as a result of introducing SAP, improved person-centred information follows the patient on discharge. In conclusion, it is suggested that whilst awaiting the arrival of the NHS IT strategy (or a local interim SAP software solution), a window of opportunity exists for staff to ensure the principles of the SAP are well-established and practised among staff team before the additional and challenging requirement to learn a new software application becomes necessary.
Contact Details: Tel:  |  Fax:
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Web links: http://www.nursingtimes.net  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 09547762
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Implementing the Single Assessment Process driving change or expecting the impossible? [authors: David McNally, Michelle Cornes, Roger Clough] (April 2003)
Article in: Journal of Integrated Care, vol 11, issue 2, pp 18-29
The authors consider the potential for single assessment to overcome longstanding difficulties with care management. and look at initial progress in one SHA area in northern England. They identify some key priorities for the next stages of local implementation, and conclude that not only is much more work required in localities, but additional national guidance and resources may also be required.
Contact Details: Pavilion Publishing, The Ironworks, Cheapside, Brighton BN1 4GD. Tel: 0870 161 3505  |  Fax: 0870 161 3506
E–mail: info@pavpub.com | 
Web links: http://www.pavpub.com  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 14615436
Notes: David McNally (formerly Local Implementation Officer, National Service Framework for Older People, Knowsley Primary Care Trust), now at Trafford Primary Care Trusts, tel 0161 873 9572; Email: david.mcnally@trafford-pcts.nhs.uk


Implementing the Single Assessment Process: Opportunities and challenges [author: Dr Angela Dickinson] [August 2006]
Article in Journal of Interprofessional Care, Volume 20, Number 4 (August 2006), pp. 365 - 379
The aim of the study was to evaluate a pilot introduction of the Single Assessment Process in the South-East of England. A qualitative case study design, incorporating observation and semi-structured interviews, was used to collect data. Assessment visits were observed and recorded, and interviews were carried out with older people and their carers (n = 9), health and social care practitioners, operational managers, and other key individuals involved in the pilot (n = 26). Overall the evaluation found three major themes that had an impact on the implementation of the Single Assessment Process. These were: the process of implementing policy and change; the health and social care boundary; and communication and sharing of assessments. Front-line practitioners had a major impact on SAP implementation, particularly through their reluctance to engage with the process, work together and share assessments. Success of the national SAP implementation will depend on the extent to which those working directly with older people can be engaged in the policy process.
Contact Details: Dr Angela Dickinson, Centre for Research in Primary and Community Care, University of Hertfordshire, Hatfield, UK. Tel: 01707 285993  |  Fax:
E–mail: a.m.dickinson@herts.ac.uk | 
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Target group:  |  Type / Format: article
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Implementing the single assessment process using the Minimum Data Set - Home Care : a pilot study [author: Julia Miller, Sandra Birnie, Kim Dutton (et al)] (December 2004)
Article in: Nursing Older People, vol 16, no 9, pp 14-18.
Julie Miller and colleagues describe a study designed to examine the role of contact assessment in primary care. The study was carried out in six GP surgeries - two in Chester, three in Ellesmere Port and one in rural Cheshire - with the social service access team and the social service blue badge scheme. The project was run for one week in primary care and the blue badge scheme, and three weeks in social services. Each patient of 75 years and over who attended the GP surgery and each client of 65 years and over who contacted the access team of blue badge scheme during the pilot was asked to complete the self-assessment questionnaire.
The article gives further details including the findings with discussion.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.nursingolderpeople.co.uk  | 
Target group: HA  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 1472-0795
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In sickness and in health Domiciliary workers act as agents of independence, enabling older and disabled people to stay at home. But they have to put up with low pay. [author: Anabel Unity Sale]
An article in Community Care, 16 November 2006, issue 1649, pp26-27. The author joins a domiciliary worker for a Monday morning shift and observes the stresses and strains of the work at first hand. The home care worker is with a private care provider (Enara Community Care) working within the London Borough of Islington, one of seven agencies it uses.
Contact Details: Tel:  |  Fax:
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Web links: www.communitycare.co.uk  | 
Target group: LA/HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 03075508
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In the same boat : [managing staff from social care, health and housing] [author: Sarah Wellard] (August 2005)
Article in Community Care, issue 1587, 25 August 2005, pp 40-41. (Management in practice series) A case study of the single assessment process and multi-agency working in Sedgefield PCT, County Durham spearheaded by Ann Workman (Community Partnership Manager), who has led the pathfinder team since May 2004. Adult social care, health and housing departments are being reorganised into five neighbourhood level multi-disciplinary teams, with district nurses, social workers and housing support officers all working together.
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Web links: http://www.communitycare.co.uk  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 03075508
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Information needs of United Kingdom primary care clinicians [author: Deborah A Swinglehurst]
Article in Health Information and Libraries Journal, vol 22, no 3, pp 196-204.
This paper reviews the literature on the information needs of primary care clinicians to enable evidence-based decision making. Drawing on the literaure, and using a specific example of a clinical informaticist service, some lessons are drawn onthe role of information professionals in facilitating evidence-based health care. (The specific example is based in the Imperial College, London). It was concluded that evidence-based information to clinician's questions in a user-friendly format has the potential to facilitate changes in practice. The successful implementation of information services requires attention to both academic and service dimensions, fostering closer working relationships between clinicians and information professionals.
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Web links: http://www.blackwellpublishing.com/hir  | 
Target group: HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 1471-1834
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Inside multi-disciplinary practice challenges for single assessment [authors: Michelle Cornes, Roger Clough] (April 2004)
Article in: Journal of Integrated Care, vol 12, issue 2, pp 18-29
The authors draw on their study on assessment and care management practice in three localities in North West England, which tracked older people's journeys through the health and social care system, and now highlights some of the key issues which will need to be tackled if the new single assesment process (SAP) is to become user and carer friendly. They argue that the concept of the "whole system" is a misnomer, and a more accurate picture is one of "disputed territory". They suggest that too much emphasis has been placed on IT systems and paperwork, and that the real challenge is to cut through the jargon of modernisation, and to see things from a wholly different perspective. Some discussion topics to aid local implementation of SAP are suggested.
Contact Details: Pavilion Publishing, The Ironworks, Cheapside, Brighton BN1 4GD. Tel: 0870 161 3505  |  Fax: 0870 161 3506
E–mail: info@pavpub.com | 
Web links: http://www.pavpub.com  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 14615436
Notes: Other contact details: michellecornes@aol.com


Inter-agency information sharing in health and social care services: the role of professional culture [authors: Sue Richardson, Sheena Asthana]
An article in the journal : British Journal of Social Work, vol 36, no 4, June 2006, pp657-669.
This article uses a literature review to examine the ways in which professional culture might shape inter-organizational exchange of personal information in a health and social care context. The aim is to explore a simplified model of possible information-sharing behaviours ("ideal, over-open, over-cautious, and chaotic") and to suggest that patterns of information sharing may be influenced by a number of factors. It is proposed that these factors include not only inter-professional differences in the approach taken to information sharing but also the ways in which the professions inter-relate.
Contact Details: Tel:  |  Fax:
E–mail: sue.richardson@plymouth.ac.uk | 
Web links: http://www.bjsw.oxfordjournals.org  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 00453102
Notes:


Interprofessional Mentorship: taking on the challenge [authors:Michelle Marshall, Frances Gordon] (April 2005)
Article in the Journal of Integrated Care, vol 13, no 2, April 2005 pp 38-43. The current emphasis on the development of an interprofessional workforce in health and social care puts interprofessional learning at the heart of undergraduate curricula. This paper explores the concept of interprofessional mentorship and considers how this role might be developed in order to faciliate interprofessional learning in the practice placement.
Contact Details: Tel:  |  Fax:
E–mail: f.gordon@sheffield.ac.uk | 
Web links:  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 14769018
Notes:


Involving older people in the implementation of the National Service Framework making progress in the North West [authors: David McNally, Michelle Cornes, Pat Leahy] (December 2002)
Article in: MCC: Building knowledge for integrated care [Managing Community Care] vol 10, no 6, pp 37-42.
Central to the National Service Framework for Older People (NSF) is the belief that older people should be involved as "genuine partners" in the implementation process. The authors describe how regional and local implementation teams (LITs) in North West England are working in partnership to develop a coherent and sustainable strategy for engaging with older people. They note that in the NSF there is little in the way of guidance on how to translate the rhetoric of partnerships into practice. Their article considers older people's views regarding aspects of services that need inproving, what matters most to older people, and involving older people in LITs, for which some points for good practice guidance are suggested. Although no reference is made to the Single Assessment Process, the material is relevant to Standard Two of the NSF and person-centred care.
Contact Details: Pavilion, The Ironworks, Cheapside, Brighton, East Sussex BN1 4GD. Tel: +44 (0)1273 623222  |  Fax: +44 (0)1273 625526
E–mail: info@pavpub.com | 
Web links: http://www.pavpub.com  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 14615436
Notes: MCC: Building knowledge for integrated care [Managing Community Care] continues as Journal of Integrated Care in 2003.
David McNally (formerly Local Implementation Officer, National Service Framework for Older People, Knowsley Primary Care Trust), now at Trafford Primary Care Trusts, tel 0161 873 9572; Email: david.mcnally@trafford-pcts.nhs.uk


Journal of Dementia Care for all who work with people with dementia
This journal is published six times a year by Hawker Publications. Its Advisory Board includes many prominent specialists in the field of dementia and its Consultant Editors are Tracy Packer, Consultant Nurse in dementia care, North Bristol NHS Trust and Jill Manthorpe, Professor of Social Work, King's College London.
The journal is a multidisciplinary journal for all professional staff working with people with dementia, in hospitals, nursing and residential care homes, day units and the community. The journal is committed to improving the quality of care provided for people with dementia, by keeping readers abreast of news and views, research, developments, practice and training issues. The journal is grounded firmly in practice with articles on care practice, vocational issues, technology developments in the field, reviews of resources and events.
Contact Details: Sue Benson (Editor) Subscriptions, ESCO Business Services, Robjohns Farm, Vicarage Road, Finchingfield, Essex CM7 4LJ Tel: +44 (0)1371 810433  |  Fax:
E–mail:  | 
Web links:  | 
Target group:  |  Type / Format: journal
Availability / Price: annual subscription rate: UK institutional £70 (dd £60)  |  ISBN/ISSN: 1351-8372
Notes:


Link Age shows its benefits [assessment of] progress on modernising provision for older people [author:Chris Smith] (15 February 2005)
Article in: Care and Health Magazine, issue 101, pp 12-13
Link Age strategy is the contribution of the Department for Work and Pensions (DWP) to modernise benefit provision and create an integrated network of services for older people. Link Age is designed to ensure older people, or their carers, get their state benefits as soon as possible; it also involves local authorities, voluntary groups, GPs and nurses, and large charities such as Age Concern have also signed up. The DWP has opened its computer system to partner organisations to speed up claims and people trained in giving benefit advice can sort out a claim as part of the single assessment process; and this can involve form-filling by a trained volunteer.
Examples of current practice cited in the article are the Care Direct call-centre in Somerset and Nottinghamshire County Council pilot schemes overseen by John Hannam, Link Age Project Manager. The impact of Link Age to date will be assessed at a conference chaired by the Local Government Association (LGA) in London in the last week of February.
Contact Details: Chris Smith Tel:  |  Fax:
E–mail:  | 
Web links: http://www.careandhealth.com  | 
Target group: LA/HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 14779994
Notes:


Mainstreaming interprofessional partnerships in a metropolitan borough [Author: Dave Doyle, Michelle Cornes] (October 2006)
An article in Journal of Intergrated Care, vol 14, issue 5, October 2006, pp27-46
This article reflects 'practice wisdom' on the development of interprofessional partnerships for older people in a metropolitan borough in north west England. It is suggested that most interprofessional partnership working continues to sit outside mainstream services, and that integration and seamless service remain a significant challenge. The focus is on local plans for service reconfiguration ('Go Integral') and their likely implications for non-traditional services such as intermediate care and falls prevention. Finally, the social care and social work values are shown to glue the system together so that it becomes easily accessible and meaningful to older people.
Contact Details: Tel:  |  Fax:
E–mail: dave.doyle@knowsley.gov.uk |  michellecornes@aol.com
Web links: http://www.pavpub.com  | 
Target group: LAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 14769018
Notes:


Making Successful Referrals to the POVA List [Action on Elder Abuse - AEA]
Action on Elder Abuse (AEA) in conjunction with the Department of Health (DH) has put together a series of conferences aimed at improving the quality of referrals. With representatives from the Department of Health POVA team and CSCI and CSIW this is an opportunity for you to bring your own cases to gain advice and guidance from the experts and to participate in surgeries advising on real life scenarios. Making Successful Referrals to the POVA List - Your chance to get answers to all those questions you’ve been asking! The first of these is on 18 October 2006 in Llandrindod Wells at the Metropole Hotel.
Conference leaflet  Booking form
Contact Details: Natalie Fernandez, Senior Events Co-ordinator, Action on Elder Abuse Tel: 0044 (0)208 765 7000  |  Fax:
E–mail: natalie@elderabuse.org.uk | 
Web links: http://www.elderabuse.org.uk  | 
Target group: LAs  |  Type / Format: conference
Availability / Price:  |  ISBN/ISSN:
Notes:


Managing Violence across Care Settings
A week's conference abroad in Malta, staying at the Intercontinental Hotel 18-24 April 2006.
This is a two-day conference with optional extra workshop which will examine current approaches in managing violence and aggression across a number of care settings and will provide a platform for exploring the benefits of adopting innovative evidence based practices versus the more traditional approaches.
Contact Details: Graeme Brady Studio III 32 Gay Street Bath BA1 2NT Tel: +44 (0)1225 334111  |  Fax:
E–mail: info@studio3.org | 
Web links: http://studio3.info/members/showthread.php?t=257  | 
Target group: LA/HA  |  Type / Format: conference
Availability / Price:  |  ISBN/ISSN:
Notes:


Matron's mate Community matrons can save money and improve care - and Nina Barnett and colleagues have the evidence to prove it
An article in Health Service Journal, vol 116, no 6032, 16 November 2006, pp26-27.
A brief article featuring the work of Harrow PCT who decided to explore the community matron role through a pilot supervised by a steering group from health, social care and clinical governance which included Nina Barnett and colleagues. Harrow PCT recruited 2 matrons in December 2005 who were then trained and accredited in advanced clinical skills, as well as being assigned mentors. In the first 3 months of the pilot, the trusts identified GP practices that wanted to support its objectives and help in the accurate identification of high-risk patients, particularly vulnerable older people; and the Department of Health's patients at risk of readmission (PARR) tool was used in conjunction with other data. This pilot suggests that community matrons can make a positive difference to vulnerable patients and reduce care costs for the PCT. In a wider context, it has highlighted the need for service redesign, as the community matron role can provide both the co-ordination and supervision needed to develop an existing but often fragmented service.
(Nina Barnett is a specialist pharmacist for older people at Harrow PCT, pharmacist prescriber for the Denham Unit nursing home and pharmacy adviser for older people for London, Eastern and South East Specialist Pharmacy Services).
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.hsj.co.uk  | 
Target group: HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 09522271
Notes:


Multi-disciplinary person-centred care: has government policy helped or hindered? [author: Wendy Parkinson] (October 2004)
Article in: Nursing Older People, vol 16, no 7, pp14-17.
Government policy appears to make all the right noises about person-centred care for older people, but, asks the author, what is the reality behind the rhetoric? The author concludes that for those people cared for at home, exclusion criteria have become increasingly wide and there are fewer people receiving community care. Is the focus really on the older person or is it on the resources available? If the latter, how does this impact on 'patient choice'?
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.nursingolderpeople.co.uk  | 
Target group: LA/HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 14720795
Notes:


Not the Single Assessment Process ... [cartoon for Hounslow SAP] [Author: Fran Orford, © francartoons.com]
In this cartoon, an occupational therapist and a nurse both ask an older person for the same pieces of personal information, who then asks her physiotherapist the same questions. When approached by a social worker, she gives her answers before he has even asked.
Anyone wishing to use this cartoon should contact Keith Strahan.
View Cartoon
Contact Details: Keith Strahan, Hounslow Joint Staff Development Forum Tel: 07973 700695 (mobile) 020 8583 3655 (office)  |  Fax:
E–mail: kspcsw@aol.com |  Keith.Strahan@cfh.nhs.uk
Web links:  | 
Target group: All  |  Type / Format: publicity materials
Availability / Price:  |  ISBN/ISSN:
Notes: The cartoonist, Fran Orford does work for local authorities and charities to liven up their publicity materials. He also publishes in Private Eye and Community Care. Examples of his work on his website: http//:www.francartoons.com
Tel: 01422 845359. E-mail: fran@francartoons.com


NTAwards 2004 - Nursing Older People (19 October 2004)
Article in: Nursing Times, vol 100, no 42, p 63
Marie Barnes and Josie Melia were overall winners for the NTAwards 2004 Nursing Older People, for the development of the older people's champions network at St Helen's and Knowsley NHS Hospital Acute Trust.
The NSF requires every trust to have an identified 'champion' of older people's services. Ms Barnes has taken this concept and developed it to an entire network of older people's champions within the Trust - 85 so far - all volunteers who include porters, ward hostesses and nurses.
Highly commended entries in this category were presented to:
William Anderson, Canterbury and Coastal PCT, for the establishment of a specialist support team for nursing homes; Elisabeth Baranowski, Sarah Bray and Gill Bedson, all from Luton PCT, for an Evercare project describing the APN (Advanced Primary Nurse) role; Mark Dowell, Gateshead Health NHS Trust, for a service providing rapid access to specialist stroke management; and a further Evercare project involving the roll-out of the APN role across three PCTs presented to Aileen Fraser, Joanne Chambers and Neil Willison, from Bristol North PCT, South Gloucestershire PCT and Bristol North PCT respectively.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.nursingtimes.net  | 
Target group: SHAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 0954-7762
Notes:


Nurse-led implementation of the single assessment process in primary care: a descriptive feasibility study [authors: H C Roberts, Z M Hemsley, G Thomas (et al)] (July 2006)
An article in the journal : Age and Ageing, July 2006, vol 35, no 4, pp 394-398.
The objective of this study was to determine the resources required to carry out the single assessment process in one urban primary care practice, in Southampton. The participants were 944 people aged 70+ years, registered with the practice, not living in residential/nursing home or terminally ill. Participants were sent the six-item Sherbrooke questionnaire (case-finding tool); 863 (91%) of participants replied. From such results as detailed, it was concluded that targeting those scoring 3+ on the Sherbrooke questionnaire (28% of the sample) may improve the identification of patients who would benefit from further assessment. A contact approach rather than a case-finding one may improve the relevance of this process to older people.
Contact Details: Helen C Roberts Tel:  |  Fax:
E–mail: hcr@soton.ac.uk | 
Web links: http://www.ageing.oxfordjournals.org  | 
Target group: HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 00020729
Notes:


Older and wiser [interview with Ian Philp, National Director of Older People's Health] [author: Alexis Nolan] (9 December 2004)
Article in: Health Service Journal, vol 114, no 5935, pp 18-19.
April 2005 marks the last of the milestones in the National Service Framework for Older People (NSF), when every health and social care system should have an integrated falls service. This article outlines the findings of Ian Philp's report, "Better health in old age"; refers to the forthcoming green paper on adult social services; and lists priorities for older people's services. Philp stresses the importance of implementing the single assessment process (SAP): although it is "the most difficult, but potentially the most transformational part of the older people's programme, he describes it as the "hard wiring that pulls together the reforms in primary, intermediate, emergency and social care, long-term conditions and mental health issues."
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.hsj.co.uk  | 
Target group: LA/HA  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 0952-2271
Notes:


Older people's perception of healthcare [authors: Obaid Khan, Theresa Allain, Christine Purvis]
Article in : Geriatric Medicine, vol 35, no 9, September 2005, pp27-33. Comprehensive assessment and provision of holistic care to older patients depends upon positive multi-disciplinary attitude and enthusiasm. In this article, the authors discuss a recent local survey they conducted to determine whether or not older patients exposed to health care services in North Bristol approve of staff attitudes towards them and their care. The working group consisted of the clinical audit project lead, the clinical audit facilitator and five members of the patient panel. A questionnaire was designed and given to 86 patients who were over 70 years, cognitively intact and who had spent more than 15 days in hospital. 71 patients returned their questionnaire (not all were fully completed). The audit was undertaken on two of the hospital sites - Frenchay, an acute hospital setting and Blackberry Hill, a rehabilitation care centre. In conclusion, it was acknowledged that a significant number of respondents remain concerned about the need to repeat the same information unnecessarily and they would like staff to be able to communicate with them in a more effective manner.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.gerimed.co.uk  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 0268201X
Notes:


On the case [critique of case management based on US-style Evercare] (11 January 2005)
Article in: Care and Health Magazine, issue 96, pp16-18.
This article considers whether too much emphasis is placed in the Evercare model for the UK on health at the expense of social care. Evercare, is part of the United Healthcare Group based in Minnesota, USA. The Kaiser Permanente programme is briefly considered as an alternative model. The author reviews the progress of Evercare providing two pilot programmes, Halton PCT and Bexley Care Trust as case studies. The views of the Long Term Medical Conditions Alliance, Age Concern, Help the Aged, and those within the Department of Health are amongst those quoted. The article urges readers to consider the recent report by the King's Fund, "Case managing long-term conditions: what impact does it have in the treatment of older people?" (King's Fund, November 2004)
Contact Details: Mike George Tel:  |  Fax:
E–mail:  | 
Web links: http://www.careandhealth.com  | 
Target group: LA/HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 14779994
Notes:


On the receiving end [author: Kina Avebury] (September 2004)
Article in: Working with Older people, volume 8, issue 3, pp 27-30
Kina Avebury writes of her experiences of being on the receiving end of assessment and service provision as an older person, following a personal accident in her home which is in the London Borough of Hackney. Kina Avebury is herself, a highly experienced social services and social care practitioner.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.pavpub.com  | 
Target group: LA/HA  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 1366-3666
Notes:


One for all [implementation of the single assessment process] [author: Mark Hunter] (3 July 2003)
Article in: Community Care, no 1479, pp 30-31.
It is now more than two years since the single assessment process (SAP) was announced as part of the National Service Framework for Older People (NSF). The SAP is intended to help local agencies simplify health and social care assessments for older people. However, as the deadline for implementation (1 April 2004) approaches, many authorities are still confused over the government's guidance and funding. In Cambridgeshire, the local implementation team has piloted a paper-based SAP format used by health, social care and housing staff and then adapted it to the computerised Cambridge assessment tool. The article notes that the London Older People's Service Development Programme has piloted joint initiatives between health and social services in a variety of settings. Jonathan Monks, the SAP programme manager in Worcestershire has reservations as to the readiness of authorities such as his for full SAP implementation in April 2004. He is also concerned about the cost of commercially available assessment systems, and the implementation guidance being 'too prescriptive and too complicated'. So he is trying to simplify the process and 'produce tools that people can actually use', in the belief that SAP will 'eventually produce the kind of one-stop assessment shop originally envisaged in the National Service Framework for Older People' (NSF).
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.communitycare.co.uk  | 
Target group: SSD  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 03075508
Notes:


Opening doors A scheme being trialled in Norttinghamshire is extending the ethos of direct payments by allowing some service users to do their own assessments of their needs. [author: Simon Creasey]
An article in Community Care, 16 November 2006, issue 1649, p51. This article focuses on the Midlands self assessment pilot undertaken in Nottinghamshire Council which received £60,000 and has three occupational therapists pulling the project together, which is being led by Pete McGavin from its social services department. The focus is on the distribution of cheap, easy to use equipment that can help the county's service users.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: www.communitycare.co.uk  | 
Target group: LA/HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 03075508
Notes:


Outcomes-focused social care services for older people - progress and possibilities [authors: Caroline Glendinning, Sue Clarke, Philippa Hare et al] (November 2006)
Research findings from the Social Policy Research Unit: Research Works, 2006-03, November 2006; SPRU, University of York.
Outcomes-focused services are now central to Government policies. In order to help social care services in their implementation of this new way of working, SPRU was invited by the Social Care Institute for Excellence (SCIE) to research the outcomes valued by older people and the best methods for developing an outcomes-focused service. This Research Works contains the key findings from this research, including case studies from selected localities showing significant developments in intermediate care and reablement services. Barriers to a successful implementation of an outcomes approach are also discussed. The study was carried out by SPRU and Acton Shapiro.
The full report (152pp) is published by SCIE (December 2006) as one of its Knowledge Reviews (number 13). It is entitled 'Outcomes-focused services for older people'.
Contact Details: The University of York, Heslington, York Y010 5DD Tel: +44 (0)1904 321950  |  Fax:
E–mail: SPRU@york.ac.uk | 
Web links: http://www.york.ac.uk/inst/spru/pubs/ccatreps.htm  | 
Target group: LAs  |  Type / Format: article
Availability / Price: download  |  ISBN/ISSN:
Notes:


Person-centred assessment with older people [author: Jonathan Webster] (May 2004)
Article in: Nursing Older People, May 2004, vol 16 no 3, pp 22-27
This practice article describes the principles behind the assessment of older people's needs and the challenges inherent in developing a person-centred framework for assessment. It suggests that person-centred assessment calls for skilled, empowered and well supported nurses who are able to work in creative, innovative ways and who recognise that the needs of the older person are at the centre of all therapeutic working.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.nursingolderpeople.co.uk  | 
Target group: Nursing staff  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 1472-0795
Notes:


Person-centred assessment with older people [author: Jonathan Webster]
An article in Nursing Older People, vol 16, no 3, May 2004 pp 22-28.
This article describes the principles behind the assessment of older people's needs and the challenges inherent in developing a person-centred framework for assessment. It suggests that person-centred assessment calls for skilled, empowered and well-supported nurses who are able to work in creative, innovative ways and who recognise that the needs of the older person are at the centre of all therapeutic working. This article is published as part of the Continuing Professional Development series for nursing staff and as such, it has mini-assessment exercises to do and a number of bibliographic references. The author is Consultant Nurse for Older People at the Royal West Sussex NHS Trust and Western Sussex PCT.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.nursingolderpeople.co.uk  | 
Target group: HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 09547762
Notes:


A picture of health [a successful example of joint working between health and social care] [author: Vari Drennan, Steve Iliffe, Deborah Haworth (et al)] (24 April 2003)
Article in: Health Service Journal, vol 113, no 5852, pp22-24.
The Well-Being project, a scheme offering joint health and social care assessment to people aged 75+ in the London Borough of Camden identified more than a quarter of them as needing its services. This article by a group of researchers from the Royal Free and University College Medical School notes that using general practitioners (GPs) to identify the target population proved inefficient, as almost half of those contacted were no longer at the same address. Assessments, conducted by a community nurse and a social welfare officer, often involved two visits. Given such problems, the article suggests that the project has provided valuable learning for implementing targets in the National Service Framework for older people (NSF), including single assessment, falls prevention, and reviewing medication.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.hsj.co.uk  | 
Target group: PCT/SSD  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 0952-2271
Notes:


Profiling intermediate care patients using the single assessment process : a road to better service provision? [authors: Mathew Mackenzie, Iain Carpenter, Kathy Kotiadis]
Article in: Journal of Integrated Care, August 2005, vol 13, issue 4, pp 43-48.
This paper demonstrates that three intermediate care services in Shepway, East Kent each cater for distinct patient groups, and that data from a single assessment process (SAP) tool can be used to differentiate between them. By applying statistical techniques, inferences can be made about the likelihood of admission to a particular service, given specific health characteristics. In conclusion, the utility of standardised assessment as a means of providing data for audit and planning is highlighted, and the importance of the SAP as a means of developing care services is stressed by the authors.
Contact Details: Tel:  |  Fax:
E–mail: M.Mackenzie@kent.ac.uk | 
Web links: http:www.pavpub.com  | 
Target group: LAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 1476-9018
Notes:


Protecting electronic data Nurses are using laptops to store patients' personal data but how can you ensure this information is safe? [author: Martin Allen] (11 July 2006)
Journal article in Nursing Times, 11 July 2006, pp 20-21.
This brief article does look at practical ways in which patient records stored on laptops can be protected, given the increased use of portable IT in the healthcare sector. Healthcare staff are urged to ensure solutions are in place before any mishap occurs, as laptops are particularly vulnerable to theft. The use of data encryption is recommended. The author is the Managing Director of Pointsec Mobile Technologies.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.pointsec.com  |  http://www.nursingtimes.net
Target group: HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 09547762
Notes:


Protection of Vulnerable Adults (POVA) Training
Keith Lewin offers consultancy and training in the Protection of Vulnerable Adults (POVA) scheme and should be contacted for further details. Keith has successfully run briefings and workshops on POVA since the scheme became operational in July 2004.
Contact Details: Keith Lewin, Senior Partner, Brunswicks LLP, Suite 3, 56 Hamilton Square, Birkenhead CH41 5AS Tel: +44 (0)870 766 9285  |  Fax: +44 (0)871 288 4089
E–mail: keith.lewin@brunswickslaw.com | 
Web links: http://www.brunswickslaw.com  | 
Target group: LA/HAs  |  Type / Format: trainer
Availability / Price:  |  ISBN/ISSN:
Notes: Regulated by The Law Society.


Quality of referrals to old age psychiatry following introduction of the single assessment process [authors: Kathleen Ferriter, Partha Gangopadhyay, Ramin Nilforooshan (et al)] (December 2006)
An article in Psychiatric Bulletin, vol 30, no 12, pp 452-453.
The authors sought to identify changes in the quality of information in referrals to an old age psychiatry service before and after the introduction of the single assessment process (SAP). Referrals were compared in terms of length, legibility, information and clinical utility. This research identified 20 consecutive new referrals from primary care to the service in north west London between April 2003 to March 2004. The results revealed that compared with letters before the introduction of SAP, referrals made on the new forms took longer to read, had more illegible sections, contained less information and were judged to be less clinically useful. It is concluded that the introduction of SAP has impaired clinical communication between general practitioners and psychiatrists, and might be prejudicial to patient care. (KJ)
Contact Details: James Warner, Senior Lecturer in Old Age Psychiatry, Claybrook Centre, Imperial College Tel:  |  Fax:
E–mail: j.warner@imperial.ac.uk | 
Web links: http://pb.rcpsych.org  | 
Target group:  |  Type / Format:
Availability / Price:  |  ISBN/ISSN: 09556036
Notes:


Respect your elders [mental health services for older people] [author: William Little] (17 March 2005)
Article in: Health Service Journal, vol 115, no 5947, pp 25-26.
Report on progress made by the Department of Health as compared to the NSF for older people's mental health services (Standard 7). Voluntary organisations claim none of the milestones that should have been established in April 2004 have been achieved; and the DH also admits to progress that is "patchy". There is concern that age discrimination is particularly entrenched in the mental health services. Further analysis of the situation is supported by Age Concern and Susan Benbow, of the National Institute for Mental Health in England and examples of good practice are cited - flexible carers service - by Age Concern Oxfordshire and training being carried out by Bolton, Salford and Trafford Mental Health Trust. Readers are also directed to Godfrey and Denby's book " Depression and Older People: towards securing wellbeing in later life" (2004, Marston Book Services)(see separate entry).
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.hsj.co.uk  |  http://www.publications.doh.gov.uk/nsf/olderpeople
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 09522271
Notes:


Risk management and older people [author: Margaret Dangoor] (October 2004)
Article in: Care, issue 4, pp4-5.
The author writes as Executive Director of the Association of Litigation and Risk Management, ALARM, an organisation which supports managers working in the NHS with a particular responsibility for patient safety. This brief article outlines the work of ALARM and refers to an article by Jane Cowan published in the journal "Clinical Governance: an international journal" (5 Feb 2003, vol 8, no 1, pp92-95) that suggests patient safety and risk management has not been given enough emphasis in the NSF for Older People. The single assessment process should play a key role in alerting professionals, userrs and carers to exploring risk issues and making it a factor in the assessment.
Contact Details: Tel:  |  Fax:
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Web links: http://www.counselandcare.org.uk  | 
Target group: HAs  |  Type / Format: article
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Sea change or quick fix? Policy on long-term conditions in England [author: Bob Hudson] (July 2005)
Article in: Health and Social Care in the Community, vol 13, no 4 pp 378-385.
Long-term conditions is a policy area that has risen rapidly up the political agenda in England, culminating in the development of the National Health Service and Social Care Model in 2005, which is to be implemented over the following 2 years. The Model draws heavily upon US ideas of case management and proposes the creation of 3000 community matrons to undertake this role with the most vulnerable patients. Although welcomed in principle, the specific proposals in the Model have been subject to some criticism, and these issues are explored in this paper. The problematic areas include patient identification, transplanting US models to England, the role of case management, workforce and funding issues and the mix of medical and social models. The author concludes that there is a danger of long-term care policy developing an unduly health-focused approach at a time when the thrust of partnership working is towards an inclusive, whole-system model.
Contact Details: Tel:  |  Fax:
E–mail: bob.hudson@durham.ac.uk | 
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Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 09660410
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Self assessment of health and social care needs by older people research summary [of report for the National Co-ordinating Centre for NHS Delivery and Organisation R&D (NCCSDO)] [authors: Peter Griffiths, Roz Ullman, Ruth Harris] (March 2007)
Self-assessment is a form of assessment that is completed by the subject of the assessment without the immediate involvement of professionals or a professionally-employed layperson. This research summary (see Weblink) presents the main findings of "Self assessment of health and social care needs by older people: a multi-method systematic review of practices, accuracy, effectiveness and experience" (2005), commissioned by the National Co-ordinating Centre for NHS Delivery and Organisation R&D (NCCSDO) and carried out by Peter Griffiths and colleagues at King's College London (described elsewhere on the SAP resource). It reveals the complexity of the topic, and the pitfalls adopting a simplistic approach. While the review focused on older people, its findings apply to other groups. Among key messages are that there are many types of self-assessment, and great potential in their use and development, but the evidence of their effectiveness is limited. In its favour is that self-assessment is likely to be cost-neutral.
Given the widespread implementation of the single assessment process (SAP), there is an urgent need to explore older people's experiences of the self-assessment component of comprehensive assessment. This is an area suggested for future research.
Contact Details: Emma Hawkridge, Communications Manager, NCCSDO, London School of Hygiene and Tropical Medicine, 99 Gower Street, London WC1E 6AA Tel: +44 (0)20 7612 7980 +44 (0)20 7612 7984 (EH)  |  Fax: +44 (0)20 7612 7979
E–mail: sdo@lshtm.ac.uk |  emma.hawkridge@LSHTM.ac.uk
Web links: http://www.sdo.lshtm.ac.uk/files/adhoc/30-research-summary.pdf  | 
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Notes: Further information about anything included in the report, contact: Dr Peter Griffiths,The Florence Nightingale School of Nursing and Midwifery, King's College London, James Clerk Maxwell Building, 57 Waterloo Road, London SE1 8WA. E-mail: peter.griffiths@kcl.ac.uk


Senior and heard a programme to address the social as well as medical needs of old people has given a shot in the arm to London boroughs, as national service framework targets loom [author: Mary-Louise Harding ] (12 February 2004)
Article in: Health Service Journal, vol 114, no 5892, pp32-33.

A service development programme is helping London boroughs meet deadlines for national service frameworks for older people. The scheme identifies older people at risk - high-resource users aged 75 and over - and co-ordinates work across care-team boundaries. Hospital admissions among the elderly people the project has helped have dropped by 47per cent. An evaluation of the programme is being undertaken by the Institute for Applied Health and Social Policy.
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Web links: http://www.hsj.co.uk  | 
Target group: LA/HA  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 0952-2271
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Sharing letters with patients : one year on [Northumbria Healthcare NHS Trust experience] [author: Simon Eaton]
Article in : Geriatric Medicine, vol 35, no 9, September 2005, pp 21-25. Since April 2004 patients have had the right to receive a copy of any letter written about them. As a follow-up to his review of this policy last year, Dr Eaton discusses the experiences over the past year of implementation of this policy within Northumbria Healthcare NHS Trust. In this period, various efforts were taken to ascertain views, comments and concerns about the policy thoughout the Trust and local primary care services. On the whole, implementation of this policy has been successful and considerably less problematic than anticipated. However, care needs to be taken though in the language used and sensitivity needs to be employed when relaying new information or diagnosis. The major workload impact was focused on preparing and sending out the letters.
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Web links: http://www.gerimed.co.uk  | 
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Availability / Price:  |  ISBN/ISSN: 0268201X
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'Single' assessment for older people comparison of the MDS-HC with current auditable methods in the home care setting [authors: G Iain Carpenter, David J Challis, Cameron Swift] (October 2005)
Article in: Journal of Integrated Care, vol 13, issue 5, pp 35-41
A randomised controlled trial compared the the extent to which the the Minimum Data Set - Home Care (MDS-HC) and current community care assessments (CCAs) used in assessing older people met the following criteria: usable by a range of professionals including social workers; a tool which exhibits reliability; a practical tool for workers in the field; sensitivity to change; auditable in terms of both the process and the product of the assessment; sufficiently comprehensive to cover the key domains relevant for care of older people; and improve need identification. The study was conducted in two social service departments (SSDs) with 384 subjects aged 65+ meeting these criteria. The authors outline methods used and discuss the results. They find that use of a well-developed standardised assessment (the MDS-HC) was associated with much better coverage of key domains than that of existing assessment instruments: it is likely that the instrument's characteristics were the key to better auditable results. They note that MDS-HC took no longer to use than existing assessments, and conclude that assessment methods of unproven reliability and validity may jeopardise the interests of older people and the need to raise assessment standards.
Contact Details: Pavilion, Richmond House, Richmond Road, Brighton, East Sussex BN2 3RL. Tel: 01273 623222  |  Fax: 01273 625526
E–mail: info@pavpub.com | 
Web links: http://www.pavpub.com  | 
Target group: SAP leads, SSDs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 14769018
Notes: Address for correspondence: Professor G I Carpenter, CHSS, George Allan Wing, University of Kent, Canterbury, CT2 7NE. Tel 01227 827868 Fax 01227 827868 E-mail: G.I.Carpener@kent.ac.uk


Single assessment in acute hospitals [authors: David McNally, Jan Peet] (September 2003)
Article in: Working with Older People, vol 7, no 3, pp 18-21
National guidance on the single assessment process (SAP) focuses on its implementation in localities. While this should include hospitals, the authors note that local progress on the SAP has generally only been made in the community. A joint St Helens and Knowsley Older People's Service collaborative project with Whiston and St Helens Hospitals seeks to improve older people's experience of hospital care and discharge through implementing single assessment. This is one of 10 collaborative projects in the north-west, which tackles various aspects of the National Service Framework for Older People (NSF). The authors outline how single assessment in an acute hospital has been implemented alongside that in the community, which will not only ensure continuity but also reduces the number of times older people are asked for information.
Contact Details: Pavilion Publishing, The Ironworks, Cheapside, Brighton BN1 4GD. Tel: 0870 161 3505  |  Fax: 0870 161 3506
E–mail: info@pavpub.com | 
Web links: http://www.pavpub.com  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 13663666
Notes: David McNally (formerly Local Implementation Officer, National Service Framework for Older People, Knowsley Primary Care Trust), now at Trafford Primary Care Trusts, tel 0161 873 9572; e-mail: david.mcnally@trafford-pcts.nhs.uk Jan Peet is St Helen's & Knowsley Older People's Collaborative Project Manager. Email: janpeet2311@aol.com


Single Assessment Process (SAP) and Individual Budgets: Developing a Common Assessment Process for Adults [authors: Keith Strahan, Judith Whittam] (January 2007)
The attached draft discussion document gives information on The Single Assessment Process and Individual Budgets and possible ways these could be developed into a common assessment framework. It is intended to stimulate debate and start further work later in the year for those parties interested in taking this forward.
The results will be fed into other work at the DH looking at the possibilities of a Common Assessment Framework. Please respond by the end of February 2007 to: Judith.Whittam@csip.org.uk Individual Budget Pilot Advisor (older people lead) Lead for workforce development as part of the White Paper implementation team View document.
Contact Details: Judith Whittam, Individual Budget Pilot Advisor (older people lead) Lead for workforce development as part of the White Paper implementation team, Care Services Improvement Partnership, Department of Health, Room 304 Wellington House, 133-155 Waterloo Road, London SE1 8UG Tel: 07789 653540 07789 653540 (JW mobile) 020 7972 4606  |  Fax:
E–mail: judith.whittam@csip.org.uk | 
Web links: http://www.csip.org.uk  | 
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Notes:


STEP (Standardised Assessment of Elderly People in Primary Care in Europe) > E I Williams et al 2002. Occasional Paper No 82 Royal College of General > Practitioners (London). > [authors: E I Williams et al]
Prof Idris Williams carried out a SAP model feasibility study of STEP, which has received full accreditation from the Department of Health (DH). STEP results from a European partnership to develop evidence based approaches to health and social assessment of older people in the community. The generic assessment tool and detail of the evidence base is published as Royal College of General Practitioners (London) Occasional Paper No 82 (RCGP, 2002). It has been field tested in community practice settings and was found to be acceptable to older people. It can be undertaken by both health and social workers. In the feasibility study it was found to be user friendly by the assessors.
Specific Features:
It is in paper form but will be available electronically.
There is a self assessment format.
It has a balanced approach to health and social needs enabling links to be made between them.
The accompanying handbook gives a detailed description of how to use the Instrument and relevant background to life in older age.
Featured are linkages, risks, the provision of prompts with each question, and the relevance of activities of daily living (ADLs). There is a focus on vulnerability to loss of independence and the development of frailty. Both health and social conditions which contribute to these are brought together. Included in the handbook are brief details of health and social impairments.
Other developments:
The STEP Single Assessment Instrument is essentially reactive and designed to be used in specific health/social situations where there is demonstrable or potential need. There is also a proactive version of the Instrument based on the same structure which is designed to be used in identifying existing or emerging long standing illness and social impairments. That there is congruence between the reactive and proactive forms is seen to be an advantage.
See also entry for The STEP assessment system: a synopsis
Contact Details: Prof Idris Williams, Barn Howe, Lyth, Kendal, Cumbria LA8 8DF. Tel: 01539 568666  |  Fax:
E–mail: idrisandkate@ktdbroadband.com | 
Web links:  | 
Target group:  |  Type / Format: assessment tool
Availability / Price: An evidence based approach to assessing older people in primary care (ISBN 0850842743); Royal College of General Pracititioners (Members £9; Non-members £:10) > Practitioners (London). > >  |  ISBN/ISSN:
Notes: Royal College of General Practitioners, 42 Princes Gate, Hyde Park, London SW7 1PU. Tel 020 7581 3732 E-mail: info@rcgp.org uk Website: http://www.rcgp.org.uk
Prof Williams was formerly Board Chair, Morecambe Bay Hospital NHS Trust.


Striving for fusion Partly due to its geography and economies of scale, south west local authorities have a history of working collaboratively
A one page article in Community Care, 7th September 2006, issue 1639, p52. The single assessment process was specified as the way forward in the government's National Service Framework for Older People, but councils in the South West (Cornwall, Devon, Torbay and Plymouth along with NHS agencies) have extended it to apply to all adults with health and social care needs. The process is aimed at simplifying assessments, reducing duplication and empowering service users to a far greater extent than before. It also allows for sharing of information between professionals working for different agencies, once the consent of the service user has been gained. This brief article outlines how the South West has achieved this using champions across the organisations and running group events that were funded by the Modernisation Agency for all stakeholders. The collaboration hopes to sign a contract with an IT supplier in the next few months and launch the e-SAP in early 2007. Heather Eardley, is the Programme Manager for South West Pennisula SAP.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: www.communitycare.co.uk  | 
Target group: LA/HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 03075508
Notes:


Taking the accent off the acute [Mithran Samuel] 15 June 2006
Journal article in Community Care, 15 June 2006, pp 26-29.
One of the three articles which examine the challenges faced by a health service in the throes of fundamental reforms, against a background of anxiety in the NHS over increased costs, which are hampering the development of preventive services and partnerships with social care. The author finds that the shift of capacity and resources from acute to community services must overcome conflicts between some of the policy strands currently operating and change fatigue among GPs and at primary care trusts
A discussion forum is available on the website of Community Care which poses the question : do you think the government's changes will lead to a leaner, more locally responsive health service within five years?
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Web links: http://www.communitycare.co.uk  | 
Target group: HAs/LAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 03075508
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Teleaddicts Telemedicine and community matrons are among the options being explored by a Kent PCT fighting to keep emergency admissions down
An article in Health Service Journal, vol 116, no 5997, HSJ Intelligence supplement, pp10-11.
The locality involved is Dartford, Gravesham and Swanley PCT in Kent which has beaten the deadline to get community nurses in post since March 2004. The PCT started by analysing data (using the Evercare caseload model) to find "frequent fliers" in the previous year and found 2000 such patients. The PCT looked at four categories of long-term condition and found a locally significant cohort of patients who would often turn up at A&E, worried about their symptoms, through lack of immediate advice and support. Capacity was identified within the existing community nursing workloads and the roles of 11 district nurses and two practice nurses were redesigned to manage caseloads. The project was officially launched in December 2004. There are now 15 community matrons with caseloads of 40-50 patients. A second phase of the project is to introduce four new roles of associate community matron, who will concentrate on the frequent fliers with a cancer diagnosis.
At the same time of developing community matrons, the PCT developed a £1m pilot scheme involving 275 people with chronic illnesses which began in 2006. It will be the most widespread technology in the country and will be subject to an academic study to ensure the benefits are properly evaluated. It is technology that has been developed in the US as TeleHealth technology with some success since 2003, initially in Seattle with people living in nursing homes. It is hoped that such success can be replicated in the PCT but much will depend on the community matrons and management of their caseloads.
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Web links: http://www.hsj.co.uk  | 
Target group: HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 09522271
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The assessment gap [comment on the single assessment process] [author: Paul Clarkson, David Challis] (15 July 2004)
Article in: Community Care, no 1531, pp 38-39.
The authors, from PSSRU at University of Manchester, are investigating the implementation and impact of SAP in England. This article examines the relevance of recent research for the debates leading up to the deadline for full implementation in April this year. Integrating assessment practices between health and social care will require more than the breaking down of professional barriers. Joint structures, providing incentives for collaboration are just as important.
Contact Details: Paul.C.Clarkson@man.ac.uk Tel:  |  Fax:
E–mail:  | 
Web links: http://www.communitycare.co.uk  | 
Target group: SSD  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 03075508
Notes:


The British Journal of Healthcare Computing & Information Management
Journal that provides comprehensive coverage of developments in healthcare informatics in the UK and hosts the Autumn Forum conference and exhibition (see: SAP Discussion forum - events). Published monthly (10 issues per year). Free email newsletter available.
Contact Details: BJHC Limited, 45 Woodland Grove, Weybridge, Surrey KT13 9EQ Tel: +44 (0)1932 821723  |  Fax: +44 (0)1932 820305
E–mail: mail@bjhc.co.uk | 
Web links: http://www.bjhc.co.uk/index.html  | 
Target group: HAs  |  Type / Format: journal
Availability / Price: by subscription but free sample copy available  |  ISBN/ISSN:
Notes:


The clinician's perspective on electronic health records and how they can affect patient care [author: Stephen H Walsh]
Article in: British Medical Journal, May 2004, Vol 328, pp 1184-7
Many attempts to get clinicians to use electronic health records have failed, often because of difficulties with data entry. This article examines lessons learned from previous attempts to get clinicians to use computers in health care, discusses how clinicians actually work, makes recommendations on designing or selecting clinical computer systems and explores how the use of electronic health records might affect patient care.
View full text of article  | Download article in pdf format
Contact Details: Stephen H Walsh Birmingham Heartlands and Solihull NHS Trust, Solihull Hospital, Solihull B91 2JL Tel:  |  Fax:
E–mail:  | 
Web links:  | 
Target group:  |  Type / Format: article
Availability / Price: Available as a downloadable document from BMJ website.  |  ISBN/ISSN:
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The e-record Revolution [ health care staff in England and the implications of access to electronic patient records] [author:Mahua Chatterjee] (15 February 2005)
Article in: Nursing Times, vol 101, no 7, pp 20-22.
This article introduces the Integrated Care Records Service (ICRS) and its potential. ICRS implementation is in its early stages with the programme due to be rolled out nationally by 2007. Northumberland Tyne and Wear SHA are already using the technology in their single assessment process and other examples are cited in relation to nursing care records. The author goes on to assess the pros and cons of e-records and concludes that "there are numerous issues that need to be addressed if the system is to be truly effective by the time it is introduced nationally."
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Web links: http://www.nursingtimes.net  | 
Target group: HAs  |  Type / Format: article
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The Freedom of Information Act [author:John Dow] (April 2005)
Article in the Journal of Integrated Care, vol 13, no 2, April 2005 pp 34-37. This article highlights some of the key features of the Freedom of Information Act and considers its implications for health and social services authorities. The Act was implemented from 1 January 2005, and it is already raising questions about its implementation. Further information can be found from various sources including: Department for Constitutional Affairs (www.dca.gov.uk/foi) and The Information Commissioner (www.informationcommissioner.gov.uk).
Contact Details: Tel:  |  Fax:
E–mail: john_dow@bathnes.gov.uk | 
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Availability / Price:  |  ISBN/ISSN: 14769018
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The Implementation of Single Shared Assessment in Meadowbank, Falkirk : a Joint Future [Author: Gail MacNamara] (August 2006)
An article in Journal of Intergrated Care, vol 14, issue 4, August 2006, pp38-44.
This paper briefly describes a small research study, and presents its findings on the factors that have had an impact on the implementation of single shared assessment (SSA) in co-located primary care and social work teams. Findings highlight continuing difficulties of policy implementation and the need for ongoing support, guidance and training.
Contact Details: Tel:  |  Fax:
E–mail: gail.macnamara@falkirk.gov.uk | 
Web links: http://www.pavpub.com  | 
Target group: LAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 14769018
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The Single Assessment Process [author: Hester Ormiston] (April 2002)
Article in: MCC [Managing Community Care]: Building knowledge for integrated care, vol 10, no 2, pp 38-43.
This paper aims to assist people responsible for revising local approaches to community care assessment in line with government requirements, as detailed in the National Service Framework for Older People (NSF). Standard 2 of the NSF, on person-centred care, states that "the NHS and social services treat older people as individuals and enable them to make choices about their own care". This is achieved through the single assessment process (SAP), integrating commissioning arrangements and integrated provision of services. The paper analyses the SAP's key elements and suggests approaches to be adopted, some of which are based on workshops with local stakeholders from a number of authorities. The paper is practical in its approach, listing the various aspects to be covered. Included in the references: EASY-Care Elderly Assessment System UK Version 1999-2002 (University of Sheffield).
Contact Details: Pavilion Publishing, The Ironworks, Cheapside, Brighton BN1 4GD. Tel: 0870 161 3505  |  Fax: 0870 161 3506
E–mail: info@pavpub.com | 
Web links: http://pavpub.com  | 
Target group: SAP Leads  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 14615436
Notes:


The Single Assessment Process in Primary Care : older people's accounts of the process [authors: Jackie Powell, Judy Robison, Helen Roberts]
Article in the British Journal of Social Work, vol 37, no 6, 2007, pp 1043-1058.
Recent government policies have been active in addressing social inclusion and active participation of older people in many aspects of societal life. Independence and well-being animate these developments and are evident in the emphasis on person-centred services within the single assessment process for older people. Drawing on a feasibiilty study of SAP as a "case-finding" approach, this paper presents findings drawn from older people's accounts of this experience. These accounts indicate the potential of the process for identifying "low-level" need, whilst raising issues of access to formal services and resource constraint; also they underline the importance of understanding how older people seek ways of managing their own health and well-being, whilst continuing to contribute to the social cohesion of society by providing support to their peers and to younger generations. Interdependence, it is suggested, rather than dependence should underlie any approach to assessing older people's needs, if we are to appreciate and build upon the complexity of older people's strategies for actively managing their lives.
Contact Details: Jackie Powell Tel:  |  Fax:
E–mail: J.M.Powell@soton.ac.uk | 
Web links: htttp://www.bjsw.oxfordjournals.org  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 00453102
Notes:


The Single Assessment Process (SAP) : a personal perspective [author: Nicky Bradbury] (January 2006)
Brief article in PSIGE Newsletter, January 2006, pp 39-40.
PSIGE is the Psychologists' Special Interest Group Working with Older People, within the Division of Clinical Psychology of the British Psychological Society. The author is a consultant psychologist within a mental health trust and considers what impact SAP has had on the working lives of individual clinical psychologists and believes that the effect is largely dependent on the services which employ them. As for the intended benefits to older people and their families, the author believes that the outcomes have, so far, "fallen well short of expectation". To keep SAP as an evolving process involving so many organisations when no one of them "owns it presents a continuing challenge".
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links:  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 13603671
Notes:


The single issue [author: Jon Glasby] (May 2004)
Article in: Nursing Older People, May 2004, vol 16 no 3, p 6
The single assessment process offers much to the care and support of older people, but, it also presents staff with major challenges. This short article draws upon Jonathan Ellis's presentation paper given at the Department of Health conference in Birmingham on 19 February 2004 - " Integrated Care for Older People". Jonathan Ellis is the Health and Social Care Policy Manager for Help the Aged. This powerpoint presentation is available.
View presentation
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.nursingolderpeople.co.uk  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 1472-0795
Notes:


The STEP assessment system Cumbria Health Community [author: Idris Williams] (Sept 2006)
As a result of experience and further field testing, the STEP Assessment System has been refined and brought up to date to conform with new thinking. It now consists of an assessment instrument which can be used reactively in acute situations, or proactively (e.g. in management of long-term conditions programme). It has a self administered version which has the same framework of domains and questions. A section is included in this assessment which allows an assessor to review it on completion and to produce a summary and care plan. As a further refinement, there is a "stand alone" contact assessment with can be used reactively. It allows an assessor to proceed to STEP overview, or deal with the situation by direct referrals. A training assessment instrument is being developed and field tested.
This short paper (2 pp) outlines some key attributes of the STEP System.
See also: STEP (Standardised Assessment of Elderly People in Primary Care in Europe), E I Williams et al, 2002.
Contact Details: Prof Idris Williams, Barn Howe, Lyth, Kendal, Cumbria LA8 8DF. Tel: 01539 568666  |  Fax:
E–mail: idrisandkate@ktdbroadband.com | 
Web links:  | 
Target group:  |  Type / Format: briefing
Availability / Price: On application to Prof Idris Williams  |  ISBN/ISSN:
Notes: Prof Williams was formerly Board Chair, Morecambe Bay Hospital NHS Trust


The use of assessment scales in old age psychiatry services in England and Northern Ireland [authors: S Reilly, D Challis, A Burns, J Hughes] (May 2004)
Article IN: Aging & Mental Health, vol 8, no 3, pp 249-255.
Implementation of the Single Assessment Process (SAP) in the UK is designed to ensure that more standardised assessment procedures are in place across all agencies, that practice improves, and older people's needs are comprehensively assessed. This study by the Personal Social Services Research Unit (PSSRU) provides a unique picture of the range and prevalence of standardised scales used within old age psychiatry services in England and Northern Ireland, reported by 73% of old age psychiatrists. Most services (64%) used three or more standardised assessment scales (range 1-12). 62 separate instruments were identified. The six most used measures were the Mini Mental State Examination (MMSE, 95%), the Geriatric Depression Scale (GDS, 52%) and the Clock Drawing (50%), the Clifton Assessment Procedures for the elderly 26%), the Barthel Index (18%), and the Health of the Nations Outcome Scales (HoNOS65+, 18%). Shared documentation, along with other indicators of integration between health and social care were associated with greater use of standardised scales. The provision of a memory clinic was associated with greater use of neuropsychiatric scales and lower levels of use of cognitive scales. These results provide key material for shaping the provision of psychiatric services for older people.
Contact Details: Dr Siobhan Reilly, Research Fellow, PSSRU at Manchester, Faculty of Medicine, Dentistry and Nursing, University of Manchester, 1st Floor, Dover Street Building, Oxford Road, Manchester M13 9PL Tel: +44 (0)161 275 5680  |  Fax: +44 (0)161 275 5790
E–mail: Siobhan.reilly@man.ac.uk | 
Web links: http://www.tandf.co.uk/journals  |  http://www.pssru.ac.uk/manchester.htm
Target group: MHTs, SAP Leads  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 1360-7863
Notes:


United front [joint working and implications for IT systems] [author: Steve Mathieson]
An article in the Health Service Journal supplement "HSJ Intelligence" within the 3 November 2005 issue, pp4-7.
The key point made in this article highlights that joint working in IT between health and social services and local authorities remains difficult, with technical and organisational barriers. A number of localities have tried information-sharing, but so far they are only able to deal with very basic data. Two Cambridgeshire pilots of deeper integration had mixed results. Additionally, persuading the public to allow their information to be shared presents another hurdle to trusts and local authorities.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.goodmanagement-hsj.co.uk/jointworking  | 
Target group: SHAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 09522271
Notes:


Use of community matrons for care of long-term conditions [author: Mandy Bowler] (15 August 2006)
Journal article in Nursing Times, 15 August 2006, vol 102, no 33, pp31-33.
Improving care for people with long-term conditions has become a national priority and has led to many new - and often challenging - roles for nurses. This article describes the appointment of 12 community matrons to act as key workers and the use of their advanced clinical skills to improve the care offered to vulnerable patients with multiple long-term conditions. This article also makes reference to the June 2005 conference "Developing the Role of the Community Matron in Case Management : A Practical Guide" - the programme of which can be viewed at the website given below. Reference is also made to the Department of Health's policy guidance document, Supporting People with Long Term Conditions : an NHS and Social Care Model to Support Local Innovation and Integration (2005) - click on link below: View document
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.nursingtimes.net  |  http://www.ukhcc.com/event/rcm.html
Target group: HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 09547762
Notes:


Using the Liverpool Care Pathway in a nursing [authors: Kathryn Mathews, Jemma Finch] (12 September 2006)
Article in Nursing Times, 12 September 2006, pp 34-35.
The Liverpool Care Pathway provides evidence-based guidelines relating to the care of dying patients. This article outlines a pilot project to introduce it to a 150-bed BUPA nursing home in Hatfield, Hertfordshire (St Christopher's). The authors are both Liverpool Care Pathway Nursing Home facilitators, Mount Vernon Cancer Network.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: www.nursingtimes.net  |  www.lcp-mariecurie.org.uk
Target group: HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 09547762
Notes:


Validation of short screening tests for depression and cognitive impairment in older medically ill inpatients [authors: Hannah Goring, Robert Baldwin, Alison Marriott, Helen Pratt, Chris Roberts ] (May 2004)
Article in: International Journal of Geriatric Psychiatry, vol 19, no 5, pp 465-471.
Depression and cognitive impairment in medically ill patients can be detected by screening questionnaires. Very short scales such as the short Geriatric Depression Scale (GDS4) and the Orientation-Memory-Concentration test (OMC) appear to be valid alternatives to longer ones. These very short scales may be useful screening instruments for use with the Single Assessment Process (SAP), as recommended by the National Service Framework for Older People (NSF). Appendix includes questions for the GDS4 and Short OMC test of cognitive function.
Contact Details: Robert Baldwin Manchester Mental Health and Social Care Trust, York House, Manchester Royal Infirmary, Oxford Road, Manchester M13 9BX. Tel: +44 (0)161 276 5317  |  Fax: +44 (0)161 276 5303
E–mail: Robert. Baldwin@man.ac.uk | 
Web links: http://www.interscience.wiley.com  | 
Target group: Mental health  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 0885-6230
Notes: The research was supported by a grant from the North West Research and Development arm of the Department of Health (grant holders Robert Baldwin and Elizabeth Matthew) and by Tameside and Glossop Community and Priority NHS Trust who seconded Helen Pratt. Hannah Goring and Helen Pratt are based at Tameside General Hospital; Alison Marriott at Manchester Mental Health and Social Care Trust,; and Chris Roberts at the School of Epidemiology and Health Sciences, University of Manchester.


What are the benefits and the challenges of shared assessments through the Single Assessment Process (DH 2001) and the development of integrated care planning as described in Our Health, Our Care, Our Say (DH 2006) through a common assessment framework across primary, secondary, social and mental healthcare services? Ask the experts (October 2007)
Article in Nursing Older People, vol 19, no 8, 2007, p14.> Three opinions are given in response to the above question, from three different healthcare professionals: Deborah Sturdy, Nurse Adviser Older People, DH; Jill Jackson, Nurse Consultant Older People, Wakefield District PCT; and, Clare Abley, Nurse Consultant Vulnerable Older Adults, Newcastle upon Tyne.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.nursingolderpeople.co.uk  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 14720795
Notes:


What do you see? (2005)
The powerful 10-minute film aims to raise awareness of how society treats older people.
The film takes a journey through a day in the life and a life in the day of stroke victim Elsie, played by actress Virginia McKenna OBE. Elsie craves compassion and understanding of the person she is on the inside rather than the useless 'carcass' she may appear on the outside. Elsie makes a heartfelt but silent plea for her carers to 'Look closer..see...me..'
Contact Details: Amanda Waring Becketts, Tripp Hill Fittleworth West Sussex RH20 1ER United Kingdom Tel: l+44 (0)1798 865949  |  Fax:
E–mail: dvd@amandawaring.com | 
Web links: http://amandawaring.com/index.php?module=Website&action=Text&content=1126793805537-3301  | 
Target group:  |  Type / Format: dvd video
Availability / Price: £9.99 plus £1.50 postage. To obtain more information about the film, or order a copy, email dvd@amandawaring.com  |  ISBN/ISSN:
Notes: For permission to use for training call 01798 865949. Proceeds from the sale of each film will go direct to Macmillan Cancer Relief and Help the Aged.


Wired for the third age : ICT facilitated health and social care for older people
A one day conference on Thursday 14 December 2006 at York University, Heslington, York .
The 'modernisation' of health and social care management and practice for older people, which has been underway in the UK for several years, represents a significant challenge to professionals, managers and users alike. Central to these policy directives is the adoption of new information and communications technologies (ICTs) as a means to achieve the two central policy objectives of improved integration between health and social care service providers and a commitment to make health and social services person-centred . This one-day conference, supported through the Department of Health's Modernising Adult Social Care programme, is intended to showcase a number of innovative health informatics projects designed to improve the health and social care of older people. Some of the issues to be addressed will be: Can ICTs enable greater information sharing through the Single assessment Process? What are the lessons for shaping the design of effective health and social care informatics applications? How can ICTs facilitate user-centred health and social care? Do older people want to use ICTs? Can the Internet inform older people and enable better communication with service providers? List of Speakers (see website for further details about speakers): James Barlow - John Powell - Carl Renold - John Doyle - Guy Dewsbury - Helen Petrie - Keren Down - Andrew Webster - Brian D. Loader - Leigh Keeble - Mike Hardey - Becky Nightingale.
Directions to the ARRC in York (pdf) given on the website. If you would like to attend this event, please email Antonia Luther-Jones: at the University of York for further information.
Contact Details: Antonia Luther-Jones, SIRU, University of York Social Informatics Research Unit University of York Heslington York YO10 5DD Tel: +44 1904 430000  |  Fax: +44 1904 433433
E–mail: alj504@york.ac.uk | 
Web links: http://www.york.ac.uk/res/siru/wiredforthethirdage.htm  | 
Target group:  |  Type / Format: conference
Availability / Price:  |  ISBN/ISSN:
Notes:


Your guide to ... Indicator of relevant need in Single Shared Assessment [examination of the] standardised system for assessing old people's needs currently being rolled out in Scotland [author:Mike George] (15 February 2005)
Article in: Care and Health Magazine, issue 101, pp 30-31
An operational guidance resource pack is available - see website for pack and further details on the Scottish system of single shared assessment and indicator of relative need (SSA-IoRN).
Contact Details: Mike George Tel:  |  Fax:
E–mail:  | 
Web links: http://www.careandhealth.com  |  http://www.scotland.gov.uk/Topics/Health/care/17673/9484
Target group: LA/HAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 14779994
Notes:

Accenture; NHS National Programme for Informaton Technology (NPfIT)
SAP South Tyneside (CRS P1R1): lessons learned report NHS North East and East Cluster [authors: Jacqui Straughan and Joke Verheyden] (7 April 2005)
This document (14pp) aims to provide initial feedback on lessons learned for the South Tyneside SAP Project. Although the project is not complete and is subject to some further delay, it is expected that the experience and recommendations to date will be valuable to other National Programme for IT (NPfIT) projects. The document looks at the various work streams involved in the project, activities, and joint working with Accenture, Northumberland, Tyne and Wear Strategic Health Authority (NTWSHA), and the North East Cluster. The document was produced to review an early adopter project within NPfIT, and must be reviewed in the context of this SAP project being one of the first prospective implementations within a large, complex, long-term programme.
View report
Contact Details: Naomi Key, SAP Training and Business Change, South Tyneside Social Care and Health, Clarendon, Windmill Way, Viking Business Park. Hebburn, Tyne and Wear NE31 1AT. Tel: 0191 283 1324 0774 7475912 (mobile)  |  Fax:
E–mail: Naomi.Key@stpct.nhs.uk | 
Web links:  | 
Target group: SAP leads/ IT  |  Type / Format: document
Availability / Price:  |  ISBN/ISSN:
Notes: Jacqui Straughan was formerly Single Assessment Development Officer, South Tyneside

ADSS (Association of Directors of Social Services)
Safeguarding Adults A National Framework of Standards for good practice and outcomes in adult protection work [author: ADSS- led national "Safeguarding Adults" network] (October 2005)
This document collects best practice and aspirations together into a set of good practice standards - which is intended to be used as an audit tool and guide by all those implementing adult protectionwork. Included are some examples of good practice from around the country and further examples are detailed in recent publications by the Practitioner Alliance against abuse of Vulnerable Adults (PAVA). This document is a multi-agency task, and contributions reflect the support from partner organisations. The document cites the relevant legal statutes, includes a glossary, references and publications and useful websites. 64 pp document.
Contact Details: Sue Fiennes, ADSS Lead/Chair Tel:  |  Fax:
E–mail:  | 
Web links: http://www.adss.org.uk/publications/guidance/safeguarding.pdf  | 
Target group:  |  Type / Format: guidance; tool
Availability / Price: download  |  ISBN/ISSN:
Notes:

Age Concern and Help the Aged
Prevention in practice service models, methods and impact [author: Katharine Orellana] (April 2009)
The consultation, 'The case for change' (Department of Health, 2008) describes social care services as "the activities, services and relationships that help people to be independent, active and healthy throughout their lives". This publication (100 pp) aims to demonstrate the range of positive outcomes that are possible for older people, organisations and systems when there is investment in preventive services. It is by way of a services directory which is also relevant to the Putting People First agenda. It includes examples of services provided by Age Concern in different localities on information and advice, practical support, support to remain as independent as possible, and support at difficult times and for carers.
Three of the case studies relate to the varying effectiveness of the Single Assessment Process (SAP):
Waltham Forest Age Concern's Case Finding Service aims to identify vulnerable older people within the community at risk of increased dependency. The Waltham Forest Early Detection Model of Intervention is system for identifying older people with previously unrecognised health and social care needs . GPs in Waltham Forest send a Cardiff-Newport questionnaire to older patients whop are on four or more medications. The questionnaire covers depression, memory, continence, functional decline, social interaction and falls risk. Of 8949 questionnaires distributed between May 2002 and March 2008, 4207 questionnaires were returned to ACWF; 2204 people were referred for single assessment. Concludes that this method more cost-effective than single assessment provision in the statutory sector".
Age Concern Cheshire is a partner in SAP and a licence holder under SAP, allowing access to assessment forms and to give feedback to the statutory services online. ACC provides an independent Support Brokerage Service across Cheshire and towards Individual Budgets (IBs) to increase numbers receiving Direct Payments. ACC has been involved in the County Council's Self Directed Support pilot.
An Accident and Emergency Diversion and Discharge Support Service is provided in seven hospitals across South Staffordshire. Most of the referrals are from Social Care and Health through their access teams. The service was developed to reduce emergency admissions to hospital, to support older people on discharge from hospital, and to prevent unnecessary admissions to hospital, respite or care homes. Among services provided is an initial assessment, linked to SAP and including risk of falling.
Contact Details: Katharine Orellana, Social Care and Support Officer, Age Concern and Help the Aged, Astral House, 1268 London Road, London SW16 4ERT. Tel: 020 8765 7485  |  Fax:
E–mail: Katharine.Orellana@ace.org.uk | 
Web links: http://www.ageconcern.org.uk/AgeConcern/bigq-preventioninpractice-report.asp  | 
Target group: All staff, users and carers  |  Type / Format: case studies
Availability / Price: From the address given, or as dowwnload.  |  ISBN/ISSN:
Notes:

Age Concern England (ACE)
Age Agenda Conference 2006 : The Complete Picture on Public Policy and Older People
A one day conference on 7 March 2006 at the Radisson SAS Portman Hotel, London W1.
The conference will be accompanied by the Age Agenda 2006 report. There will be speakers in both the morning and afternoon with discussion seminars. Speakers include: Catherine McCoughlin (Chair, ACE); Helena Herklots (Head of Policy, ACE); Gordon Lishman (DG, ACE). Ed Mayo (CE, National Consumer Council); David Brindle (The Guardian); Professor John Hills (Pensions Commission member); Dr Jane Barratt (International Federation Association, Canada).
Contact Details: ACE Events Department Astral House 1268 London Road London SW16 4ER Tel: +44 (0)20 8765 7605  |  Fax: +44 (0)20 8765 1366
E–mail: eventsdept@ace.org.uk | 
Web links: http://www.ageconcern.org.uk/ageagenda  | 
Target group:  |  Type / Format: conference
Availability / Price:  |  ISBN/ISSN:
Notes:

Age Concern Waltham Forest
The future of social care for older people A case study of Waltham Forest [Sheena Scott Dunbar and Jorge Lagos] [30 January 2006]
Age Concern Waltham Forest (WF) works in partnership with the LBWF Social Services, WF PCT, Whipps Cross University Hospital NHS Trust , NE London Mental Health Trust and WF Older People's Voluntary Sector Partnership to deliver services for older people across the borough. This presentation to the National Council on Ageing on 30 January 2006 details the various collaborative projects and integrated services developed within the framework of the Single Assessment Process. The projects are: the Waltham Forest model of early detection, prevention and healthy ageing. WF older people's voluntary sector partnership. The WF healthy ageing programme. The WF falls collaborative. Age Concern WF presence at Whipps Cross University Hospital Trust (A&E escorted discharge; welcome home service; discharge lounge and ward project). Age Concern WF link-up project (befriending service; teleconferencing; volunteers). Older people's safety campaign. Age Concern WF information, advice and advocacy service.
View presentation
Contact Details: Sheena Dunbar, Director, Age Concern Waltham Forest, Ground Floor, Zenith House, 210 Church Road, Leyton E10 7JQ Tel: 020 8558 5512  |  Fax: 020 8558 0383
E–mail: s.dunbar@ageconcernwf.org.uk | 
Web links: http://www.ageconcernwf.org.uk  |  http://www.wfolderpeople.com/
Target group:  |  Type / Format: powerpoint
Availability / Price:  |  ISBN/ISSN:
Notes:

Age Exchange
'Listen to what I'm saying' person centred care and the Single Assessment Process: [video] [authors: Bernie Arigho, Keith Strahan] (2005)
Person centred care means listening to people to find out what is most important to them and without making assumptions. Care is holistic, and centres on the whole person: who they are, their life before, and how they currently feel. The emphasis is on what the person can, rather than cannot do.
This video (duration 37 mins) shows health and social care professionals working directly with individuals and their carers. There are no actors, and no prepared scripts. The film shows what a difference a person centred approach makes to individuals with many/complex needs. It links the Single Assessment Process (SAP), as the person centred health and social care framework, with other Department of Health policies e.g. long term conditions with its emphasis on case management. It outlines key principles of person centred care that are evolving, including holistic assessment, personalised care plans, sharing information, continuity and coordination, and self care/self management. A feature of the film is to hear the views of the individuals and carers themselves in 3 Case Studies with a Social Worker, Community Matron and a Community Mental Health Nurse.
Supporting documentation is available: An  | extended film commentary  | Case studies  | Coordination - Principles  | Shared Care Plan: example  | Good care planning for people with long term conditions  |  Holistic care in the community: best practice statement; Categories and diagrams
The video, which has been, produced by Bernie Arigho and Keith Strahan, and made by Age Exchange, has been funded by the North West London Strategic Health Authority and the Department of Health (DH)
Contact Details: Age Exchange, 11 Blackheath Village, London SE3 9LA. Tel: +44 (0)20 8318 9105  |  Fax:
E–mail: administration@age-exchange.org.uk | 
Web links: http://www.age-exchange.org.uk  | 
Target group: All staff  |  Type / Format: video
Availability / Price: Free; available from: Centre for Policy on Ageing: video@cpa.org.uk or Tel: 020 7553 6500  |  ISBN/ISSN:
Notes: Other queries to: Keith Strahan; tel 07973 700695 (mobile); E-mail: keith.strahan@cfh.nhs.uk

Age Exchange
'Listen to what I'm saying' person centred care and the Single Assessment Process: [DVD] [authors: Bernie Arigho, Keith Strahan] (2005)
Person centred care means listening to people to find out what is most important to them and without making assumptions. Care is holistic, and centres on the whole person: who they are, their life before, and how they currently feel. The emphasis is on what the person can, rather than cannot do.
This DVD shows health and social care professionals working directly with individuals and their carers. There are no actors, and no prepared scripts. The film shows what a difference a person centred approach makes to individuals with many/complex needs. It links the Single Assessment Process (SAP), as the person centred health and social care framework, with other Department of Health policies e.g. long term conditions with its emphasis on case management. It outlines key principles of person centred care that are evolving, including holistic assessment, personalised care plans, sharing information, continuity and coordination, and self care/self management. A feature of the film is to hear the views of the individuals and carers themselves in 3 Case Studies with a Social Worker, Community Matron and a Community Mental Health Nurse.
Supporting documentation is available: An  |  extended film commentary  |  Case studies  |  Coordination - Principles;  |  Shared Care Plan: example  |  Good care planning for people with long term conditions;  |  Holistic care in the community: best practice statement; Categories and diagrams
The DVD includes 3 other films:
'Patients as Teachers' (Lewisham Social Care and Health). Film with older people explaining how they wish to be assessed - the inspiration for 'Listen to What I'm Saying'.
'Are We Being Heard?' (Hounslow staff training film). A film made by older people about older people, with an emphasis on having control over their own lives e.g. using Direct Payments.
'Cold Tea' (Workforce Directorate, Cumbria and Lancashire Strategic Health Authority). Introductory film about the Single Assessment Process.
The DVD, which has been, produced by Bernie Arigho and Keith Strahan, and made by Age Exchange, has been funded by the North West London Strategic Health Authority and the Department of Health (DH)
Contact Details: Age Exchange, 11 Blackheath Village, London SE3 9LA. Tel: +44 (0)20 8318 9105  |  Fax:
E–mail: administration@age-exchange.org.uk | 
Web links: http://www.age-exchange.org.uk  | 
Target group: All staff  |  Type / Format: DVD
Availability / Price: DVD version no longer available. Video is still available free from: Centre for Policy on Ageing: video@cpa.org.uk or Tel: 020 7553 6500  |  ISBN/ISSN:
Notes: Other queries to: Keith Strahan; tel 07973 700695 (mobile); E-mail: keith.strahan@cfh.nhs.uk

AIS Systems Limited
MDS-RAI - Minimum Data Set Residential Assessment Instrument; MDS-HC - Minimum Data Set Home Care (2003)
MDS-RAI and its community version MDS-HC provides a computerised system for the collection of MDS assessments data in a care home setting. After recording assessments a number of indicators are automatically calculated e.g. RNCC nursing levels, staff hours, specific outcome measurements. MDS-RAI can also produce sound clinically based care plans for the individual client. MDS-RAI is accredited by the Department of Health for use in this context. AIS Systems are also able to provide training. The MDS-HC assessment tool and guidance manuals are available from The Stationery Office but the instrument will also be developed in an electronic format which will enable organisations to migrate to full electronic systems in a stepwise manner over time and across the organisation (see TSO website). The MDS Instrument training video should be available from June 2004.
Contact Details: Ken Collins, Chairman, Unit 5 The Courtyard, Wisley, Surrey GU23 6QL Tel: +44 (0)1932 359370  |  Fax: +44 (0)1932 359359
E–mail: info@aissystems.ltd.uk | 
Web links: http://www.aissystems.ltd.uk  |  http://www.care-assessment.org.uk
Target group: LA/HA  |  Type / Format: assessment tool
Availability / Price: upon enquiry  |  ISBN/ISSN: -
Notes: AIS Systems Limited is registered in England and has been formed to serve the UK with MDS assessment systems and related MDS intelligence systems. AIS is a wholly owned subsidiary of Datasystems Consultants Ltd. and a sister company to HealthSystems Consultants Ltd and HealthResources Ltd., who can can provide a full range of management consultancy services. http://www.tso.co.uk

Alzheimer's Society
Building on strengths : providing support, care planning and risk assessment for people with dementia A collaboration between the Alzheimer's Society and Dementia Care Matters (2003)
This toolkit comprises forms and practical information for carrying out care planning and risk assessments for people with dementia for care workers in any care setting. This pack provides guidance on achieving good quality individual care for people with dementia that builds on their strengths and abilities. The price includes a one-off copyright fee that covers permission to photocopy the forms in the pack.
70 pages A4 pack.
Contact Details: Helen Walton Alzheimer's Society Quality Care Team 31 Micklegate, York, YO1 6JH Tel: 01904 633581 01736 33 33 33 orders  |  Fax:
E–mail: qualitycare@alzheimers.org.uk | 
Web links: http://www.alzheimers.org.uk  | 
Target group: practitioners  |  Type / Format: toolkit
Availability / Price: £69.99 +£5.25 p+p  |  ISBN/ISSN: -
Notes:

Alzheimer's Society
Dementia : diagnosis and management in primary care Tools for diagnosis ; information about dementia; a short tutorial - to help you assess the needs of people with dementia and their carers (2003)
An interactive tutorial on dementia diagnosis and care management with typical case histories of possible dementia. The disk also features video clips of the experience of people with dementia and their carers; tools to help in diagnosis and care assessment and outlines of evidence-based research into primary care effectiveness. The content of the CD has received approval from the Royal College of General Practitioners.
Contact Details: Jenny Hogarth, Admin Assistant, Gordon House, 10 Greencoat Place, London SW1P 1PH Tel: +44 (0)20 7306 0606  |  Fax: +44 (0)20 7306 0808
E–mail: info@alzheimers.org.uk | 
Web links: http://www.alzheimers.org.uk  | 
Target group: practitioners  |  Type / Format: cdrom; assessment tool
Availability / Price: Free CD for primary care professionals - upon request. Limited stocks.  |  ISBN/ISSN:
Notes:

Alzheimer's Society
The Mini Mental State Examination (MMSE) - a guide for people with dementia and their carers Information sheet 436 (2003)
A4 2 pages.
Contact Details: Jenny Hogarth, Admin Assistant, Gordon House, 10 Greencoat Place, London SW1P 1PH Tel: +44 (0)20 7306 0606  |  Fax: +44 (0)20 7306 0808
E–mail: info@alzheimers.org.uk | 
Web links: http://www.alzheimers.org.uk  | 
Target group: practitioners; client groups  |  Type / Format: guidance
Availability / Price: 50p each.  |  ISBN/ISSN:
Notes: One of a series of information sheets on dementia which can be purchased singly or in bulk at a discounted price.

arkgroup Ltd.,
Single assessment process: passing the April milestone [author: Lynne Bradey] (July 2004)
Article in: ELDERLY CLIENT ADVISOR, in volume 9, issue 5.
Lynne Bradey, a solicitor at Wrigleys Solicitors, considers where the NHS should be now that the April 2004 milestone is long past. It is left for readers to decide how well the single assessment process for older people is working in practice.
Contact Details: 2nd Floor, 86/88 Upper Richmond Road, Putney, London SW15 2SH Tel: +44 (0)20 8785 2700  |  Fax: +44 (0)20 8785 9373
E–mail: info@ark-group.com | 
Web links: http://www.ecadvisor.com  | 
Target group: HA  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 1369-2700
Notes: Elderly Client Advisor is a journal available on subscription published 6 times per year.

Avon, Gloucestershire and Wiltshire SHA
The Single Assessment Process training resource [author: Avon, Gloucestershire and Wiltshire SHA] (July 2003)
This training resource sets out the key issues relating to joint working, SAP, and information sharing and consent, using a variety of tools, including narrative text, PowerPoint presentations, exercises, case studies and handouts. It also includes a glossary of terms. The CDROM has printable PDF versions of these materials, along with editable PowerPoint files for the three presentations on joint working, the single assessment process, and the Data Protection Act and Caldicott principles.
The pack is intended for use in multi-agency training. It is not designed to be used in isolation, and it is expected that trainers will add to it according to local need and following further learning through pilot sites. It is assumed that trainers using this training resource will be linked into the development of SAP locally, and will be working closely with the project leads who wrote and compiled the resource.
The resource has been produced as a joint initiative by a group of project managers and trainers from the Avon, Gloucestershire and Wiltshire Strategic Health Authority (AGW SHA): Paulette Nuttall (Bristol), Sheila Turner (South Gloucestershire), Marilyn Hughes (Swindon), Richard Pople and Jane Towler (North Somerset), Bo Novak (Bath and North East Somerset), and Marianna Poulton (Wiltshire).

View contents of cd-rom (Presentations, Handouts etc) - Please note conditions of use on Contents page.
Contact Details: Sheila Turner South Gloucestershire PCT, 1 Monarch Court Emerald Park Emerson's Green Bristol BS16 7FH Tel: 0117 330 2443  |  Fax:
E–mail: sheila.turner@sglos-pct.nhs.uk | 
Web links:  | 
Target group: SSD/PCT  |  Type / Format: pack; cdrom; powerpoint; glossary
Availability / Price:  |  ISBN/ISSN:
Notes: Other contacts: Paulette Nuttall, Bristol South and West Primary Care Trust, King Square House, King Square,Bristol BS2 8EE Tel: +44 (0) 117 900 2376; Fax +44(0)117 900 2465; Email: paulette.nuttall@bristolswpct.nhs.uk


Bedford Hospital NHS Trust
Bedfordshire Single Assessment Process training manual
The development of a Single Assessment Process across Bedfordshire and Luton ensures that a person-centred approach is always maintained. This manual will assist the practitioner in understanding the importance of SAP and its operational implications. This documentation explains Bedfordshire's Single Assessment joint documentation, the Bedfordshire and Luton Single Assessment Process Tool, and Bedfordshire's Personal Held Record.It also explains the Bedfordshire and Luton Information Partnership (an agreement for the sharing of information between health and social care agencies) and issues concerning consent and information sharing with regard to the Human Rights Act 1999 and the Data Protection Act 1998. The various processes involving specific agencies or staff groups are outlined.
Contact Details: Jenny McAteer, Operational Lead, SAP, Bedfordshire Social Services Adult Team, Bedford Hospital NHS Trust, Kempston Road Bedford MK42 9DJ. Tel: +44 (0)1234 355122  |  Fax: +44 (0)1234 792017
E–mail: jenny.mcateer@bedscc.gov.uk | 
Web links:  | 
Target group: LA/HA  |  Type / Format: pack
Availability / Price:  |  ISBN/ISSN:
Notes:

Bedford Hosptail NHS Trust
The Single Assessment Process in Bedfordshire and Luton multi agency training (March 2003)
The aims of the training are: to understand the Single Assessment Process and Single Assessment paperwork; and to understand how this process will fit in with current practice in Bedfordshire and Luton. This material comprises material for trainers and participants at the Stages 1 and 2 training sesions. Stage 1 introduces the Single Assessment, the types of assessment, and the issues of consent and sharing information. Stage 2 comprises practical exercises on applying Single Assessment to daily work. Examples of forms are included.
Contact Details: Jenny McAteer, Operational Lead, SAP, Bedfordshire Social Services Adult Team, Bedford Hospital NHS Trust, Kempston Road Bedford MK42 9DJ. Tel: +44 (0)1234 355122  |  Fax: +44 (0)1234 792017
E–mail: jenny.mcateer@bedscc.gov.uk | 
Web links:  | 
Target group: LA/HA  |  Type / Format: guidance
Availability / Price:  |  ISBN/ISSN:
Notes:

Bedfordshire and Luton (Bedfordshire County Council, Luton Borough Council)
Contact assessment form (2003)
2 pages.
Contact Details: Sue Bird, Operational Lead on SAP, Luton Borough Council, Housing and Social Services Dept, Community Care Duty Team, Clemitson House, 14 Upper George Street, Luton LU1 2RP Tel: +44 (0)1582 470900 Sue Bird +44 (0) 1582 547659/547660 (switchboard)  |  Fax:
E–mail: BirdS@luton.gov.uk | 
Web links: http://www.bedfordshire.gov.uk/Bedfordshire/staticpages.nsf/Web/staticpages/nsocialserv_sing  | 
Target group: LA/HA  |  Type / Format: assessment tool
Availability / Price: upon request  |  ISBN/ISSN:
Notes:

Bedfordshire and Luton (Bedfordshire County Council; Luton Borough Council)
[Luton Borough Council - various powerpoint presentation frames] (2003)
Single frame powerpoints of Luton SAP's training programme which follows the same system as for Bedfordshire County Council but with local variations to meet specific needs.
Contact Details: Sue Bird, Operational Lead on SAP, Luton Borough Council, Housing and Social Services Dept, Community Care Duty Team, Clemitson House, 14 Upper George Street, Luton LU1 2RP Tel: +44 (0)1582 470900 Sue Bird +44 (0) 1582 547659/547660 (switchboard)  |  Fax:
E–mail: BirdS@luton.gov.uk | 
Web links: http://www.bedfordshire.gov.uk/Bedfordshire/staticpages.nsf/Web/staticpages/nsocialserv_sing  | 
Target group: LA  |  Type / Format: powerpoint; strategy
Availability / Price: upon request  |  ISBN/ISSN:
Notes:

Bedfordshire and Luton (Bedfordshire County Council, Luton Borough Council)
Overview assessment form (2003)
4 pages.
Contact Details: Sue Bird, Operational Lead on SAP, Luton Borough Council, Housing and Social Services Dept, Community Care Duty Team, Clemitson House, 14 Upper George Street, Luton LU1 2RP Tel: +44 (0)1582 470900 Sue Bird +44 (0) 1582 547659/547660 (switchboard)  |  Fax:
E–mail: BirdS@luton.gov.uk | 
Web links: http://www.bedfordshire.gov.uk/Bedfordshire/staticpages.nsf/Web/staticpages/nsocialserv_sing  | 
Target group: LA/HA  |  Type / Format: assessment tool; guidance
Availability / Price: upon request  |  ISBN/ISSN:
Notes:

Bedfordshire and Luton (Bedfordshire County Council, Luton Borough Council)
Personal Held Record (2003)
The Personal Held Record will be a key document in the SAP, of which the client will hold a copy. The document comprises an index page, record of visiting staff signatures, visit record, summary of record of current care plans, summary of care plan delivery, summary index of risk assessments, closing summary, general communication/comment sheet.
Contact Details: Sue Bird, Operational Lead on SAP, Luton Borough Council, Housing and Social Services Dept, Community Care Duty Team, Clemitson House, 14 Upper George Street, Luton LU1 2RP Tel: +44 (0)1582 470900 Sue Bird +44 (0) 1582 547659/547660 (switchboard)  |  Fax:
E–mail: BirdS@luton.gov.uk | 
Web links: http://www.bedfordshire.gov.uk/Bedfordshire/staticpages.nsf/Web/staticpages/nsocialserv_sing  | 
Target group: practitioners; client group  |  Type / Format: protocol
Availability / Price: upon request  |  ISBN/ISSN:
Notes:

Bedfordshire and Luton (Bedfordshire County Council, Luton Borough Council)
Single Assessment Process guidance leaflet (DRAFT) (2003)
3 pages of proposed Luton BC SAP guidance leaflet for client group. Includes 'What is SAP' and 'What is a Personal Held Record'.
View leaflet
Contact Details: Sue Bird, Operational Lead on SAP, Luton Borough Council, Housing and Social Services Dept, Community Care Duty Team, Clemitson House, 14 Upper George Street, Luton LU1 2RP Tel: +44 (0)1582 470900 Sue Bird +44 (0) 1582 547659/547660 (switchboard)  |  Fax:
E–mail: BirdS@luton.gov.uk | 
Web links: http://www.bedfordshire.gov.uk/Bedfordshire/staticpages.nsf/Web/staticpages/nsocialserv_sing  | 
Target group: practitioners; client group  |  Type / Format: protocol; guidance; strategy; publicity materials
Availability / Price: upon request  |  ISBN/ISSN:
Notes:

Bedfordshire and Luton (Bedfordshire County Council; Luton Borough Council)
The Single Assessment Process in Bedfordshire and Luton - evaluation form for Luton pilot (2003)
2 pages.
Contact Details: Sue Bird, Operational Lead on SAP, Luton Borough Council, Housing and Social Services Dept, Community Care Duty Team, Clemitson House, 14 Upper George Street, Luton LU1 2RP Tel: +44 (0)1582 470900 Sue Bird +44 (0) 1582 547659/547660 (switchboard)  |  Fax:
E–mail: BirdS@luton.gov.uk | 
Web links: http://www.bedfordshire.gov.uk/Bedfordshire/staticpages.nsf/Web/staticpages/nsocialserv_sing  | 
Target group: LA/HA  |  Type / Format: assessment tool
Availability / Price: upon request  |  ISBN/ISSN:
Notes:

BGS Policy Committee
The discharge or transfer of care of frail older people for community health and social support BGS compendium updates : Policy and practice [author: British Geriatric Society (BGS) Policy Committee] (May 2006)
An article in the BGS Newsletter, July 2006, issue 6, pp 14-16.
One of the primary objectives of the BGS Policy Committee is to respond to the need for statements of policy and good practice which are published as updates in their Newsletter, as well as available on the BGS website, as part of the BGS Compendium (select publications). This update then is directed towards consultant geriatricians but does have relevance to all those involved in the process of discharge or transfer of care of frail older people for community health and social support purposes. It covers the eight Principles involved in the process and then details the Practical Aspects of Discharge Planning. These involve: Local arrangements; patient and Carer Involvement; Referral; Where discharges are straightforward; Accident and Emergency Departments and Medical Admissions units; Care planning; role of the Consultant in geriatric medicine; and, the Discharge Coordinator. It concludes that "... Without careful coordination this process can disintegrate to the detriment of the patient and his/her family." This BGS update is available from the website link given below. Readers are also referred to consult the document "Discharge from hospital pathway, process and practice issued by the Health and Social Care Joint Unit and Change Agent Team, Department of Health in 2003 (ref: 30473) and an accompanying toolkit (Achieving timely simple discharge from hospital: A toolkit for the multi-disciplinary team) issued in 2004; also available from the DH website.
Contact Details: BGS Marjory Warren House 31 St John's Square London EC1M 4DN Tel: +44 (0)20 7608 1369  |  Fax:
E–mail:  | 
Web links: http://www.bgs.org.uk/publications/compendium  |  http://www.doh.gov.uk/jointunit
Target group: SHAs  |  Type / Format: article/guidance
Availability / Price:  |  ISBN/ISSN:
Notes:

Birmingham PCTs
Older Person's Health Promotion Website in Birmingham leaflet (2004)
This coloured A4 folded leaflet illustrates the one-stop shop of local services for the health and well being of older people and publicises the Older Person's Health Promotion website. Main areas included in the website's leaflet are outlined by bulletin points with contact numbers and then further useful numbers are listed on the back. Leaflet available from many outlets including public libraries.
Contact Details: Andrew Hindle Tel: +44 (0)121 333 4113  |  Fax:
E–mail:  | 
Web links: http://www.olderpeople.bham.nhs.uk  | 
Target group: LA/HAs  |  Type / Format: publicity materials
Availability / Price: FOC  |  ISBN/ISSN:
Notes:

BJHC Events
HC2007 : Challenging Boundaries 24th annual Healthcare Computing Conference and Exhibition
A three day conference to be held between 19-21 March 2007 in Harrogate Centre.
Numerous speakers and five stream daily presentations; case histories.
Contact Details: HC2007 Exhibition FREEPOST KT4739 45 Woodland Grove Weybridge Surrey KT13 9BR Tel: +44 (0)1932 849290  |  Fax: +44 (0)1932 830227
E–mail: hc2007@bjhc.co.uk | 
Web links: http://www.healthcare-computing.co.uk  | 
Target group: LA/HAs  |  Type / Format: conference
Availability / Price: various rates dependent upon status (student rate available)  |  ISBN/ISSN:
Notes:

BJHC Events
The Autumn Forum Fifth Annual Conference & Exhibition : Connecting NHS healthcare and socialcare - getting the right information to the right place at the right time
A one day conference to be held in Lakeside Conference Centre, Conference Aston, Aston University, Birmingham on 25 October 2006.
A series of presentations, case-histories and an exhibition designed to give guidance and information on how healthcare and socialcare organisations can increase efficiency through sharing information. Session presenters will set the scene and provide guidance and updates. The day is entirely interactive and includes electronic voting within the two facilitated panel discussions. Session 3 will be on "Electronic single assessment process (eSAP)" led by Robin Stern, Director Medical Mosaic Ltd., and Project Manager, National Framework for Electronic SAP Implementation. Chairman: Robin Guenier (Chairman, Medix UK plc) with numerous speakers.
Contact Details: Pelican Services, 45 Woodland Grove Weybridge Surrey KT13 9EQ Tel: +44 (0)1932 849290  |  Fax: +44 (0)1932 830227
E–mail: autumnforum@pelicanservices.co.uk | 
Web links: http://www.bjhc.co.uk/autumnforum  | 
Target group: LA/HAs  |  Type / Format: conference
Availability / Price: reduced rate: £450.02; otherwise £528.75 incl. VAT. Student rate: £176.25 incl. VAT  |  ISBN/ISSN:
Notes:

Blackburn with Darwen PCT / Blackburn with Darwen Borough Council, Social Services Department,
Key attributes of the Single Assessment Process what do we want to achieve?
The 3 key attributes of the Single Assessment Process are introduced: a person-centred approach; a standardised approach; and an outcome-centred approach.This training material (11 pp) is based on a Powerpoint presentation, which includes a reminder that SAP relates to the National Service Framework for Older People (NSF) Standard Two: Person-centred care. Another part of the presentation looks at shared values - : valuing person-centred care and independence; valuing carers and family members; valuing integrated and responsive services; and valuing staff.
Contact Details: Judith Johnston, Project Manager, Older People's NSF, Blackburn with Darwen PCT, Guide Business Centre, School Lane, Blackburn BB1 2QH. Tel: 01254 267000 (PCT switchboard)  |  Fax:
E–mail: judith.johnston@bwdpct.nhs.uk | 
Web links: http://www.bwdpct.nhs.uk/  | 
Target group: SSD/PCT staff  |  Type / Format: briefing
Availability / Price:  |  ISBN/ISSN:
Notes: Other contact: Simon Robson, Head of Services for Older People, Blackburn with Darwen Borough Council, Social Services Department, Jubilee House, Jubilee Street, Blackburn, Lancashire BB1 1ET.

Borough of Telford and Wrekin,
Contact assessment form (January 2004)
2 pages.
View form
Contact Details: Kim Baker, SAP Project Manager Darby House, Lawn Central, Telford TF2 0DJ Tel: +44 (0)1952 202820  |  Fax:
E–mail: kim.baker@telford.gov.uk | 
Web links:  | 
Target group: LA/HA  |  Type / Format: document; form
Availability / Price:  |  ISBN/ISSN:
Notes:

Borough of Telford and Wrekin,
Guidelines on single assessment documentation for Telford and Wrekin (2004)
1 page.
View guidelines
Contact Details: Kim Baker, SAP Project Manager Darby House, Lawn Central, Telford TF2 0DJ Tel: +44 (0)1952 202820  |  Fax:
E–mail: kim.baker@telford.gov.uk | 
Web links:  | 
Target group: LA/HA  |  Type / Format: guidance
Availability / Price:  |  ISBN/ISSN:
Notes:

Borough of Telford and Wrekin,
Overview assessment form (January 2004)
12 pages and includes a "consent to share information" form.
View form
Contact Details: Kim Baker, SAP Project Manager Darby House, Lawn Central, Telford TF2 0DJ Tel: +44 (0)1952 202820  |  Fax:
E–mail: kim.baker@telford.gov.uk | 
Web links:  | 
Target group: LA/HA  |  Type / Format: document; form
Availability / Price: pdf  |  ISBN/ISSN:
Notes:

Borough of Telford and Wrekin,
The National Service Framework for Older People, Standard 2: Person Centred Care, proposes that the Single Assessment Process means "far less duplication and worry" for the older person, is this reflected in practice? [summary report] [author: Kim Baker] (September 2004)
This summary report is of a study conducted as part of an MA at Keele University; it is in two stages. Stage one consists of a literature review that raises issues concerning the implementation of SAP using evidence from previous research on assessments for older people. (The literature review does not accompany this summary but is available in the full report from the author). Stage two consists of a research project which involved interviewing older people; exploring the experience of older people assessed using the new process and collating views from professionals via a questionnaire. The Table of Contents are:
Abstract
Introduction
1.1 The policy context
1.2 The setting : Telford and Wrekin
1.3 The implementation of SAP in Telford and Wrekin
Research Findings
2.1 A person centred approach?
2.2 Duplication
2.3 A need for time
2.4 The need to talk
2.5 The need for support
2.6 Summary 3.2 Further research recommendations
3.3 Practice and policy implications

View research report
Contact Details: Kim Baker, SAP Project Manager, Darby House, Lawn Central, Telford TF3 4JA Tel: +44 (0)1952 202846 +44 (0)1952 202820 (messages)  |  Fax:
E–mail: kim.baker@telford.gov.uk | 
Web links:  | 
Target group: LA/HA  |  Type / Format: guidance; strategy
Availability / Price: pdf  |  ISBN/ISSN:
Notes:

Bradford South & West Primary Care Trust
The Single Assessment Process in Bradford Bradford and Airedale's Single Assessment Process (SAP) Homepage; [including SAP toolkit and Practitioner handbook] [author: Steve Clayton] (2005)
Bradford and Airedale's Single Assessment Process (SAP) Homepage is part of Learnonline, a district-wide website, designed to support Learning and Development within the Health and Social Care organisations in Bradford. The aim is that this website will become a portal for all aspects of learning and training. The SAP Homepage includes links to SAP news, and to national resources: Department of Health (DH), Centre for Policy on Ageing (CPA), National Progamme for IT (West Yorkshire), EASY-Care, FACE, and Birmingham SAP.
Bradford's SAP toolkit comprises three key components:
SAP assessment and care planning tools, prefaced by a link, Assessment types and assessment tools explained. Links to what Bradford currently uses (to be reviewed in Autumn 2006) are: Permission to share personal assessment information; Contact assessment; Overview assessment; carer's assessment; FACE risk profile; Summary of needs and care options; and Summary care plan.
The SAP care file ( this includes a section explaining informed consent).
Procedures for providing a named care co-ordinator for all people in receipt of ongoing assessment of care (this includes a section on the role of the named care co-ordinator).
Bradford's initial emphasis is on the implementation of paper systems that support the sharing of information directly with older people and practitioners involved via the user-held SAP care file.
The Practitioner handbook (54 pp), for use across Bradford, is compiled by Steve Clayton. Contents include: person centred care and SAP; stages in assessment and care planning; SAP assessment types and assessment tools; assessor's guide to exploring need (Contact and Overview assessment); effective information sharing; and care co-ordination. Appendices include a SAP dataset for preferred religion, ethnicity and language. Material (including a video resource) from a project undertaken by Lewisham Health and Social Care Partnership is acknowledged.
Contact Details: Steve Clayton, Project Manager - Older People, Strategic Commissioning and Service Improvement, Bradford Social Services, Olicana House, Chapel Street, Bradford BD1 5RE Tel: +44 (0)1274 431526 07917883465 (SC mobile)  |  Fax:
E–mail: Steve.Clayton@Bradford.Gov.UK | 
Web links: http://www.learnonline.nhs.uk/Single+Assessment+Process/  | 
Target group: PCT/SSD staff  |  Type / Format: website; toolkit; briefing; e-learning
Availability / Price:  |  ISBN/ISSN:
Notes:

Brighton & Hove City Council; South Downs NHS Trust; Brighton & Sussex University Hospitals NHS Trust; Brighton & Hove PCT
The Single Assessment Process - a new way of working [Author: Brighton & Hove City Council]
A Single Assessment Process training video (20 minutes) produced by Brighton & Hove NHS and Caring Services which focuses on the principles of SAP and is divided into three sections with a pause after each section for discussion and training on assessment tools.
The first section consists of a case study of an older woman admitted to hospital
The second section focuses on the assessment tools
The final section focuses on how the older woman, now at home in the community, has benefitted from the SAP.
This video is designed to be generic in its approach for briefing and awareness training. It has been produced by Pavilion and uses trained actors.
Contact Details: Jilly Alexander, Project Manager, South Downs NHS Trust/Brighton & Hove, Project Office, 1st Floor, Brighton Town Hall, Bartholomew Square, Brighton BN1 1JA. Tel: 01273 296351  |  Fax:
E–mail:  | 
Web links:  | 
Target group: SSD/PCT/user groups  |  Type / Format: video
Availability / Price: £50 from: Geraldine Opreshko, Head of Service, Learning and Development Team, Corporate Services, Brighton & Hove City Council, King's House, Grand Avenue, Hove BN3 2LS.Tel: (01273) 295084 Email: Geraldine.Opreshko@brighton-hove.gov.uk  |  ISBN/ISSN:
Notes: Project Assistant: Jesseca Harker, tel 01273 295245.

British Medical Association; NHS Connecting for Health
Joint guidance on protecting electronic patient information (April 2008)
This joint guidance (4pp) is intended to signpost key guidance concerning responsibilities for protecting patient information. Personal, organisational, NHS Connecting for Health and NHS responsibilities are outlined, with links to relevant website for full documentation for codes of practice and guidelines.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.bma.org.uk/ap.nsf/Content/protectinginfo  | 
Target group: NHS staff  |  Type / Format: guidance
Availability / Price:  |  ISBN/ISSN:
Notes:

Buckinghamshire County Council
Person Centred Care: Single Assessment Process for Buckinghamshire [author: Cheryl Warren] [June 2004]
Buckinghamshire County Council ran a series of workshops in June 2004 around the Single Assessment Process for older people. The workshops were aimed at people who work in health, social care or the voluntary sector and members of the public who were interested in finding out how Single Assessment will affect older people. The powerpoint presentations run at the workshops can be seen via the web link listed below.
If you would like further information on the workshops, you can call the NSF and Single Assessment Assistant on 01296 382550.
Contact Details: Kerry Stevens, NSF and Single Assessment Coordinator, Adult Social Care - Business and Strategy, Room 601, Buckinghamshire County Council, Walton Street, Aylesbury HP20 1YU Tel: 01296 383927  |  Fax:
E–mail: kstevens@buckscc.gov.uk | 
Web links: http://www.buckscc.gov.uk/care_of_adults/singleassessment/sap_pres.ppt  |  http://www.buckscc.gov.uk/care_of_adults/single_assess_process.htm
Target group:  |  Type / Format: powerpoint
Availability / Price:  |  ISBN/ISSN:
Notes:

Cadmus Newsletters
Interface A directory of the latest partnership ventures between education, healthcare and industry (June 2005)
A new service to subscribers of the Healthcare Parliamentary Monitor, a health and social care newsletter available from Cadmus Newsletters. Each issue of the Monitor will list the latest sponsorship and other funding links between private enterprises, universities and the NHS, as they are announced. Interface will briefly describe each scheme or opportunity, giving appropriate contact details. These will range from the very local to national initiatives; individual enterprise through to multi-national partnerships including research findings, appointments, staff placements, grants and awards, publications, and global links.
Schemes can also be publicised for no charge and contact details are: David Warwick, 63 Cedar Drive, Chichester PO19 3EJ.
Email: interface@cadmus.co.uk
Tel: 01243 778026
Contact Details: Rodney Deitch, Managing Editor, 4 Churchill Mews, Dennett Road, Croydon CR0 3JH. Tel: +44 (0)20 8665 6700  |  Fax: +44 (0)20 8665 6561
E–mail: cadmus@cadmus.co.uk | 
Web links: http://www.cadmus.co.uk  | 
Target group:  |  Type / Format: publicity materials
Availability / Price:  |  ISBN/ISSN: 09529519
Notes:

CAF Policy Team, Department of Health,
Common assessment framework for adults a summary of the consultation on proposals to improve information sharing around multi-disciplinary assessment and care planning (22 January 2009)
The Department of Health (DH) has launched this consultation on improving the quality and efficiency of care and support through improvements in the sharing and use of information. This summary of the consultation document (23 pp) outlines the rationale for improving information, building on what is known from developing the Single Assessment Process (SAP); how assessment and care planning should be undertaken (the principles of a common assessment framework, or CAF); use of shared information from assessment and care and support planning; what information should be commonly shared and with whom; and the information technology (IT) approaches that would enable this to take place regarding consent, confidentiality and security in accordance with the DH Information Charter. The consultation will be of interest to the general public, as well as health and social care providers. Responses are sought (by 17 April 2009) online (at http://www.dh.gov.uk/en/Consultations/Liveconsultations/DH_093438), by email (to caf@dh.gov.uk) or by post to: CAF Consultation, Department of Health, Room 123, Wellington House, 133-155 Waterloo Road, London SE1 8UG. A summary of responses will be available before or accompanying further action (at www.dh.gov.uk/Consultations/Responsestoconsultations/index.htm).
Contact Details: Room 123, Wellington House, 133-155 Waterloo Road, London SE1 8UG Tel: 020 7972 4130  |  Fax:
E–mail:  | 
Web links: http://www.dh.gov.uk/en/Consultations/Liveconsultations/DH_093438)  | 
Target group: All  |  Type / Format: policy
Availability / Price: At weblink; otherwise, hard copy (very limied supply, Gateway ref: 11096) from: DH Publications Orderline, PO Box 777, London SE1 6XH. tel: 08701 555 455 email: dh@prolog.uk.com  |  ISBN/ISSN:
Notes:

CAF Policy Team, Department of Health,
Common assessment framework for adults a consultation on proposals to improve information sharing around multi-disciplinary assessment and care planning
he Department of Health (DH) has launched this consultation on improving the quality and efficiency of care and support through improvements in the sharing and use of information. This document (91 pp) covers the rationale for improving information; how assessment and care planning should be undertaken (the principles of a common assessment framework, or CAF); use of shared information from assessment and care and support planning; what information should be commonly shared and with whom; and the information technology (IT) approaches that would enable this to take place regarding consent, confidentiality and security in accordance with the DH Information Charter. An appendix, on evidence relating to the benefits reported where the Single Assessment Process has been implemented, is one of a number of references to SAP in this document. The consultation will be of interest to the general public, as well as health and social care providers. Responses are sought (by 17 April 2009) online (at http://www.dh.gov.uk/en/Consultations/Liveconsultations/DH_093438), by email (to caf@dh.gov.uk) or by post to: CAF Consultation, Department of Health, Room 123, Wellington House, 133-155 Waterloo Road, London SE1 8UG. A summary of responses will be available before or accompanying further action (at www.dh.gov.uk/Consultations/Responsestoconsultations/index.htm).
Contact Details: Room 123, Wellington House, 133-155 Waterloo Road, London SE1 8UG Tel: 020 7972 4130  |  Fax:
E–mail:  | 
Web links: http://www.dh.gov.uk/en/Consultations/Liveconsultations/DH_093438  | 
Target group: All  |  Type / Format: policy
Availability / Price: At weblink; otherwise, hard copy (very limited supply, Gateway ref: 11096) from: DH Publications Orderline, PO Box 777, London SE1 6XH. tel: 08701 555 455 email: dh@prolog.uk.com  |  ISBN/ISSN:
Notes:

Camden PCT
Guidelines for Information-Sharing and Consent Signing with the Single Assessment Process: Camden [author: Jane Taubman] [Draft 1: Sept 04]
Information sharing guidelines for Camden practitioners to be used in conjunction with the Guidelines for FACE use. Includes instructions for writing, keeping and sending records.
View guidelines
Contact Details: Jane Taubman REACH Link/SAP implementation, Camden REACH Team, Bloomsbury Building, St Pancras Hospital, London NW1 OPE Tel: 020 7530 3584 Mob: 0788 799 4217  |  Fax:
E–mail: jane.taubman@camdenpct.nhs.uk | 
Web links: http://www.camdenpct.nhs.uk/  | 
Target group:  |  Type / Format: guidance
Availability / Price:  |  ISBN/ISSN:
Notes: Camden is using FACE as paper based assessment tool.

Camden PCT
Guidelines for using FACE assessment forms: Camden [author: Jane Taubman] [Draft 1: Sept 04]
Explains clearly which FACE forms should be used for different assessment levels. When choosing which forms to use, practitioners should first consider that the depth of assessment should be in proportion to the needs identified. This means the documents can be used in a flexible variety of orders, though the Background is the basic minimum.
View document
Contact Details: Jane Taubman REACH Link/SAP implementation, Camden REACH Team, Bloomsbury Building, St Pancras Hospital, London NW1 OPE Tel: 020 7530 3584 Mob: 0788 799 4217  |  Fax:
E–mail: jane.taubman@camdenpct.nhs.uk | 
Web links: http://www.camdenpct.nhs.uk/  | 
Target group:  |  Type / Format: guidance; assessment tool
Availability / Price:  |  ISBN/ISSN:
Notes: Camden is using FACE as paper based assessment tool.

Camden Primary Care Trust
[Camden PCT SAP workshop training materials] (2003)
A set of training materials used at a series of workshops in 2003 around how SAP might operate within various situations such as patient discharge and bathing services might be developed. The training materials are as follows: ''Bathing beauties'' ; SAP Case Scenarios: Medicines, support at home, and accessing equipment; SAP Medication scenario; SAP overview report, July 2003; SAP Workshop resources guide; SAP NH placement scenario; Case Scenarios from Monica Riberos.
Sandy Keen & Associates produced the overview report, 'Single Assessmnet Process (SAP) in Camden: main points from the workshops on 11 & 29 April; 7, 9, 14, 20,21, 22, 29 May 2003', The report's content is based on notes taken at the workshops by independent consultant/observer Margaret Martin. The workshops were facilitated by Sandy Keen and Christy Austin. The report sets out the key learning points identified by participants; identifies key issues and challenges; provides a resource for senior managers in Camden to promote person-centred care and implement SAP by 2004; and provides a contact list for further activities on SAP.
View documents: bathing beauties |  Medicines, support at home, and accessing equipment |  Medication scenario |  overview report |  Workshop resources guide |  NH placement scenario |  Case Scenarios from Monica Riberos
Contact Details: Graham MacDougall, SAP Project Manager, Camden PCT, St Pancras Hospital, St Pancras Way, London NW1 0PE Tel: +44 (0)20 7530 3212  |  Fax: +44 (0)20 7530 3104
E–mail: Graham.MacDougall@camdenpct.nhs.uk | 
Web links: http://www.camdenpct.nhs.uk  | 
Target group: PCT/SSD staff  |  Type / Format: training material
Availability / Price:  |  ISBN/ISSN:
Notes:

Cancer Action Team, Department of Palliative Care, St Thomas' Hospital; King's College London
Holistic common assessment of supportive and palliative care needs for adults with cancer assessment guidance [authors: Alison Richardson, Peter Tebbit, Vivienne Brown, John Sitzia] (January 2007)
This guidance (21 pp) has been prepared in response to Key Recommendation 2 in "Guidance on cancer services: improving supportive and palliative care for adults with Cancer: the manual" (National Institute for Clinical Excellence, NICE, 2004). The guidance is for practitioners and managers providing or co-ordinating care of adults with cancer, to enable a unified approach to the assessment and recording of patients' needs. It is designed for healthcare teams to employ as a benchmark against which current local processes of assessment can be appraised. This document sets out the main features of the holistic assessment and provides the core content of the assessment. The assessment comprises five domains: background information and assessment preferences; physical needs; social and occupational needs; psychological well-being; and spiritual well-being.
Contact Details: Justine Palin, Cancer Action Team, Department of Palliative Care, St Thomas' Hospital, Lambeth Palace Road, London SE1 7EH. Tel: 020 7188 4728  |  Fax: 020 7188 4727
E–mail: justine.palin@gsh.nhs.uk | 
Web links:  | 
Target group: palliative care managers/practitioners  |  Type / Format: guidance
Availability / Price: Also available on the Department of Health website at www.dh.gov.uk/cancer  |  ISBN/ISSN:
Notes:

Cancer Action Team, Department of Palliative Care, St Thomas' Hospital; King's College London
Holistic common assessment of supportive and palliative care needs for adults with cancer report to the National Cancer Action Team [authors: Alison Richardson, Peter Tebbit, Vivienne Brown, John Sitzia] (January 2007)
The National Institute for Clinical Excellence (NICE) publication "Guidance on cancer services: improving supportive and palliative care for adults with Cancer: the manual" identified barriers in service provision for patients and carers. This report (38 pp) describes the methods used to develop and test a national specification for the assessment process in supportive and palliative care, and presents the underlying philosophy and principles on which it is based. It also sets out the framework employed to develop the detailed guidance for healthcare teams. Annex 1 notes the interface with current and future policy initiatives: the Integrated Cancer Care Programme; Skills for Health; Connecting for Health (including the Do Once and Share programme, DOAS); the Common Assessment Framework (CAF, building on the Single Assessment Process, SAP); and the End of Life Care Initiative. Annex 4 outlines the methods used to develop item content for domains of need, and lists tools identified in the original scoping exercise.
Contact Details: Justine Palin, Cancer Action Team, Department of Palliative Care, St Thomas' Hospital, Lambeth Palace Road, London SE1 7EH. Tel: 020 7188 4728  |  Fax: 020 7188 4727
E–mail: justine.palin@gsh.nhs.uk | 
Web links:  | 
Target group: palliative care managers/practitioners  |  Type / Format: guidance
Availability / Price: Also available on the Department of Health website at www.dh.gov.uk/cancer  |  ISBN/ISSN:
Notes:

Capita Conferences endorsed by Help the Aged and BGOP.
Older People's Services : Improving Opportunities, Engagement and Wellbeing
A one day conference to be held on Friday 12th October 2007 in central London (venue tba).
Chaired by Chris Bain, (National Development Manager, Age Concern). Other speakers: Ruth Eley (CSIP, DH); Helen Taylor (Audit Commission); Sarah Giff (Severn Wye Energy Agency); Paul McGarry (Manchester City Council); Sophie Martin (LB Camden); Bill Wragge (Cotswold DC).
This conference will look at how local authorities and their partners can successfully work together to promote and support the independence and wellbeing of the increasing numbers of older people in their communities.
Contact Details: Capital Conferences Administration 17 Rochester Row, London SWlP 1LA Tel: +44 (0)20 7808 5252  |  Fax: +44 (0)870 165 8989
E–mail:  | 
Web links: http://www.capitaconferences.co.uk  | 
Target group: LAs  |  Type / Format: conference
Availability / Price: £229.13 to £640.38 inc. VAT  |  ISBN/ISSN:
Notes:

Capita Conferences in association with Centre for Policy on Ageing (CPA),
Planning, Commissioning & Delivering Integrated Services for Older People
A one day conference to be held on 24 February 2006 in central London (venue tba).
Planning, Commissioning & Delivering Integrated Services for Older People is based on extensive research with those involved in planning, commissioning and delivering services for older people, and against the backdrop of the new policy context. This conference aims to examine through case studies, fine-grained analyses and high-level presentations how best to build a strategic, whole-systems approach to the integrated provision of older people's services.
Chair - David Walden (Director of Strategy, CSCI). Speakers include: Ruth Eley (DH); Janet Crampton (DH), Jo Williams (Mencap); Eryl Davies (Bucks CC); Guy Robertson (POPP Lead, DH); Sheila Bremner (Cambridge City and South Cambs PCT).
Contact Details: 17 Rochester Row, London SWlP 1LA Tel: +44 (0)20 7808 5252 or 5283  |  Fax: +44 (0)870 165 8989
E–mail:  | 
Web links: http://www.capitaconferences.co.uk  | 
Target group:  |  Type / Format: conference
Availability / Price:  |  ISBN/ISSN:
Notes:

Capita Conferences in association with Centre for Policy on Ageing (CPA),
Single Assessment Process : Moving Forward
A one day conference to be held on Wednesday 31 January 2007 in central London (venue tba).
Chaired by Gillian Crosby, CPA Director with speakers from the Department of Health, NHS Connecting for Health, Help the Aged, various local authorities and a PCT. The agenda has been crafted to help you get to grips with the ongoing challenges of implementation in the context of the expanding horizons of the SAP programme. There will be case studies on e-SAP and Integrating SAP with chronic disease management agenda. Extended session of questions and discussion.
Contact Details: Capital Conferences Administration 17 Rochester Row, London SWlP 1LA Tel: +44 (0)20 7808 5252  |  Fax: +44 (0)870 165 8989
E–mail:  | 
Web links: http://www.capitaconferences.co.uk  | 
Target group:  |  Type / Format: conference
Availability / Price: £411.25 to £640.38 inc. VAT  |  ISBN/ISSN:
Notes:

Capita Conferences in association with Centre for Policy on Ageing (CPA),
Single Assessment Process : Ongoing Implementation and the Implications of CAF
A one day conference to be held on 11 July 2006 in central London (venue tba).
Keynote address: "SAP & CAF in the Wider Policy Context" by Craig Muir, (Director, Older People and Disability Care Services Directorate, Department of Health). Speakers include: Jan Hoogewerf, (Project Director, National e-SAP, NHS Connecting For Health); Keith Strahan (Co-Chair Pan-London SAP, Lead Joint Manager SAP Hounslow Council); Keith Wilson, (Adviser, Institute of Healthy Ageing); and others. Two streams in the afternoon: a Case Study of e-SAP with Karen Banks, SAP Project Manager, Sunderland Teaching PCT and Pauline Hobson, Modern Matron & Business Change Lead, Sunderland Teaching PCT; or, a Common Assessment Framework panel session with three Panellists and Panel Chair, Gillian Crosby, CPA Director.
Contact Details: 17 Rochester Row, London SWlP 1LA Tel: +44 (0)20 7808 5252  |  Fax: +44 (0)870 165 8989
E–mail:  | 
Web links: http://www.capitaconferences.co.uk  | 
Target group:  |  Type / Format: conference
Availability / Price:  |  ISBN/ISSN:
Notes:

Care Asset Management Ltd
A better way to fund care A public information DVD on the issues of care fee funding [CareAware] (2008)
CareAware is a non-profit making public information and advisory service specialising in issues relating to funding long term care for older people. Its objectives are to improve public understanding and knowledge about the care system, to reinforce the rights and choices of the individual and to assist the public and professionals on the complex issues associated with care provision. The aim of this DVD is to be a means of education, training and marketing within an organisation, and can be used in a variety of settings. Copies are available for a modest charge and personalised versions of the DVD can be produced, both on the DVD and on the wallet which contains it. ITN were commissioned to produce the DVD with an introduction by television newsreader, Martyn Lewis.
Contact Details: CareAware Helpline PO Box 8 Manchester M30 9NY Tel: 08705 134925  |  Fax:
E–mail: enquiries@careaware.co.uk | 
Web links: http://www.careaware.co.uk  | 
Target group: LAs  |  Type / Format: DVD; training packs/guides
Availability / Price: £2.99 per DVD; complimentary copy may be available.  |  ISBN/ISSN:
Notes:

Care Record Development Board
Introduction to the Care Record Guarantee for NHS staff [author: Care Record Development Board] (July 2006)
This is a 4 page introductory document to the revised Care Record Guarantee first published in 2005, and which was to be regularly reviewed following feedback to the Care Record Development Board. Rights and responsibilities of patients and NHS staff are highlighted.
View introduction.
Contact Details: Harry Cayton, Chair, Department of Health, 79 Whitehall, London SW1A 2NS Tel:  |  Fax:
E–mail: crdb@cfh.nhs.uk | 
Web links: http://www.connectingforhealth.nhs.uk/crdb  | 
Target group: HAs  |  Type / Format: policy
Availability / Price: download or hard copies available upon request  |  ISBN/ISSN:
Notes: The National Information Governance Board for Health and Social Care has taken over the functions of the Care Record Development Board (CRDB) which closed at the end of September 2007 Chair is Harry Cayton. Website: http://www.connectingforhealth.nhs.uk/nigb

Care Record Development Board
The Care Record Guarantee Our guarantee for NHS care records in England [author: Care Record Development Board] (July 2006)
The Care Record Guarantee (12 pp) sets out the commitment of the NHS in its use of patient information as the health service in England moves towards a national electronic records system - the NHS Care Records Service. Patients have the right to confidentiality under the Data Protection Act 1998, the Human Rights Act 1998 and the common law duty of confidence (the Disability discrimination and the Race Relations Acts may also apply);; and to ask for a copy of all records about themselves (a fee may be payable). There is a brief description about the NHS Care Records Service and its progress to date. Rights of patients are given in 12 stated commitments and the responsibilities of the patients are contained in 6 stated principles. Plans for the future of the NHS Care Records Service are outlined.
There is a 4-page introductory document to the revised Care Record Guarantee which was first published in 2005, and which is to be regularly reviewed following feedback to the Care Record Development Board. The rights and responsibilities are highlighted.
More information about rights under the Data Protection Act can be obtained from The Office of the Information Commissioner, see website link.
View guarantee.
Contact Details: Harry Cayton, Chair, Department of Health, 79 Whitehall, London SW1A 2NS Tel:  |  Fax:
E–mail: crdb@cfh.nhs.uk | 
Web links: http://www.connectingforhealth.nhs.uk/crdb  |  http://www.informationcomissioner.gov.uk
Target group: HAs  |  Type / Format: policy
Availability / Price: download or hard copies available upon request  |  ISBN/ISSN:
Notes: The National Information Governance Board for Health and Social Care has taken over the functions of the Care Record Development Board (CRDB) which closed at the end of September 2007 Chair is Harry Cayton. Website: http://www.connectingforhealth.nhs.uk/nigb

Care Services Improvement Partnership - CSIP, Department of Health - DH
Reviewing the Care Programme Approach 2006 a consultation document (November 2006)
The Care Programme Approach (CPA) was introduced in 1990 to provide a framework for effective mental health care for people with severe mental health problems. The importance of close working between health and social care services was stressed, as well as the need to involve service users and their carers in assessing and planning service users' support and care. Significant developments since 1999 (e.g. the National Service Framework for Mental Health), coupled with evidence pointing to the need for improvements has prompted this review, led by Pat Holman. The overall aim is that CPA should be underpinned by a set of agreed common values and principles. This consultation asks who should the CPA be for; and proposes that national competencies should be identified for the role of care co-ordinator. Other sections consider: continuity of care; service user and carer engagement and involvement; physical health and social outcome needs; choice in mental health; clinical risk assessment and management; tackling bureaucracy; and measuring and improving quality. Annexes include current definitions for the CPA, and on the CPA in relation to the Common Assessment Framework for Adults (CAF), which notes that CAF will build on experience to date from implementing the Care Programme Approach and the Single Assessment Process (SAP).
Contact Details: Dawn Fleming, London Development Centre, 11-13 Cavendish Square, London W1G 0AN. Tel: 020 7307 2450 020 7307 2431 (Good practice pro forma)  |  Fax: 020 7307 2432 (Good practice pro forma)
E–mail: cpareview@londondevelopmentcentre.org | 
Web links: www.nimhe.csip.org.uk/cpa  | 
Target group: mental health voluntary sector; MH workers/ carers  |  Type / Format: policy
Availability / Price: Web link; downloads; or by post, e-mail or telephone, quoting ref 278106.  |  ISBN/ISSN:
Notes: Also available accompanying this (44pp) consultation document is a summary of consultation questions and proposals (3 pp). Comments on the consultation are invited by 19 February 2007.
A pro forma (2pp) seeks information on examples of positive practice when using the Care Programme Approach.

Care Services Improvement Partnership (CSIP) Department of Health
Individual Budgets Pilot Project A joint programme between the Department of Health, the Office for Disability Issues, the Department for Work and Pensions, and the Department for Communities and Local Government
The Individual Budgets Pilot programme was launched on the 21st November 2005. It will last for 2 years. Thirteen local authorities are piloting Individual Budgets: Barnsley, Barking & Dagenham; Bath & NE Somerset; Coventry; Essex; Gateshead; Kensington & Chelsea; Leicester; Lincolnshire; Manchester; Norfolk; Oldham; and West Sussex.
The Individual Budget approach involves a number of different strands of income that people might use to support themselves. Each pilot site is looking at a combination of income streams. All are including social care funding, and combinations of: Independent Living Fund, Supporting People, Community Equipment, Disabled Facilities Grants and Access to Work.
The Care Services Improvement Partnership (CSIP) team supporting the Individual Budget Pilot programme is providing progress reports on implementation and occasional newsletters. There is a separate team evaluating the IB projects: The Social Policy Research Unit (SPRU) at York; The Personal Social Services Research Unit (PSSRU) at Kent, LSE and Manchester; and The Social Care Workforce Research Unit (SCWRU) at KIng's College London. There is more information about the Individual Budgets Evaluation Network (IBSEN) at a dedicated website.
Contact Details: Sheila Stirling Self Directed Support Care Services Improvement Partnership, Gateway House, Room 259, Piccadilly South, Manchester M60 7LP Tel: 0161 237 2952  |  Fax:
E–mail:  | 
Web links: http://www.individualbudgets.csip.org.uk  |  http://www.ibsen.org.uk
Target group:  |  Type / Format: pilot; policy
Availability / Price:  |  ISBN/ISSN:
Notes:

Care Services Improvement Partnership (CSIP), Social Care Programme, Department of Health
Common Assessment Framework why have a Common Assessment Framework? (2006)
This weblink is part of the Social Care Programme's information on implementing the White Paper, "Our health, our care, our say : a new direction for community services" (Cm 6737, January 2006)
Among reasons for having a Common Assessment Framework (CAF) are the difficulties arising from having separate approaches for adults, e.g. Single Assessment Process (SAP) for older people, and the Care Programme Approach (CPA) for people with mental health needs. The aim is thus to remove the artificial boundary of "older age" and provide a person-centred approach throughout adult life. This Web page notes that in developing CAF, "it will be important to build on expertise to date" from implementing CPA, SAP and Person Centred Planning.
A previous version of the weblink (accessed 3 November 2006) outlined the Social Care Team's intentions regarding the Common Assessment Framework (CAF), and are outlined in the general entry for the Care Services Improvement Partnership- (CSIP)
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.socialcare.csip.org.uk/index.cfm?pid=7  | 
Target group: HAs/LAs  |  Type / Format: website; policy
Availability / Price:  |  ISBN/ISSN:
Notes:

Care Services Improvement Partnership (CSIP), Social Care Programme, Department of Health
CSIP Telecare eNewsletter [Care Serivces Improvement Partnership]
Monthly online newsletter available free of charge through subscribing to the email address. It is available in Word or PDF format; archive issues available on website. CSIP's monthly Telecare eNewsletter brings you essential information to support building telecare in your area. Useful weblinks given and recent local developments in telecare. For example, May 2007 issue contents:- 1 Hi-Tech Home Healthcare - demonstrator sites announced 2 Telecare and telehealth references (update) 3 Support for local telecare implementation - did you reach your 2006-7 CSCI projections? 4 Preparing for mainstreaming - charging 5 Transforming community equipment services 6 Other recent publications and press releases 7 Telecare and falls 8 Telecare resources move to ICN website 9 Access to CSIP services 10 Telecare events
Contact Details: Care Services Improvement Partnership 133 - 155 Waterloo Road, London, SE1 8UG Tel:  |  Fax:
E–mail: telecare@csip.org.uk | 
Web links: http://www.cat.csip.org.uk/telecare  | 
Target group:  |  Type / Format: briefing
Availability / Price: online  |  ISBN/ISSN:
Notes:

Care Services Improvement Partnership (CSIP), Social Care Programme, Department of Health
Self Assessment Project
The work to develop a Common Assessment Framework (CAF) includes a commitment to allow people to self-assess wherever possible. This weblink introduces the Self Assessment Project, and comprises links to:
A press release (2006/0283), "Self-assessment schemes put patients in control: - 11 new pilots launched to explore self-assessment for people with long-term needs";
Self Assessment pilot sites: summaries and council contact details;
Links to information on the Self Assessment Project evaluation being carried out by PSSRU;
and presentations from the Self Assessment Pilot workshop held on 18 September 2006.
The pilots are based in the following local authorities:: Birmingham, Bristol, Croydon, Kingston upon Hull, Hammersmith & Fulham, Nottinghamshire, St Helens, Kingston upon Thames, Barnet, East Riding of Yorkshire, and Derby.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.socialcare.csip.org.uk/index.cfm?pid=81  | 
Target group:  |  Type / Format: website; policy
Availability / Price:  |  ISBN/ISSN:
Notes:

Central Cheshire PCT
Single Assessment Process Milestone: April 2004 (2002)
21 frames for a basic level of training in SAP awareness-raising, with accompanying material.
Details of a day's training workshop. Glossary. Case studies. A-Z list of abbreviations (and mnemonics). Site implementation schedule.
View documents: presentation |  glossary |  abbreviations guide - introduction |  abbreviations guide |  case study 1 |  case study 2 |  person centred care |  training plan |  posters |  welcome letter
Contact Details: Ms Chris Douglas, SAP Lead, Central Cheshire PCT HQ, Barony Road, Nantwich, Cheshire CW5 5QU Tel: +44 (0)1270 415364 (DH direct) +44 (0)1270 415484 (CD direct)  |  Fax:
E–mail: chris.douglas@ccpct.nhs.uk |  Dennis.Harthern@ccpct.nhs.uk
Web links: http://www.ccpct.nhs.uk  | 
Target group: PCT  |  Type / Format: powerpoint; glossary; case study; strategy
Availability / Price: upon request  |  ISBN/ISSN:
Notes: Dennis Harthern is the Learning & Development Officer, at HR & Learning, Central Cheshire PCT.

Centre for Research in Primary and Community Care, University of Hertfordshire
Evaluation of the Single Assessment Process pilot phase in Hertsmere executive summary: Draft Version 1.1 [authors: Angela Dickinson, Karen Windle] (2004)
This report (20 pp) provides a summary of the findings of the evaluation of the Single Assessment Process (SAP) pilot phase undertaken in Hertsmere PCT. The process and policy background behind SAP is explored, headline findings are given, and recommendations made for developing the tools of the SAP as it is implemented across Hertfordshire. Many of the recommendations are based on ideas provided by those managers, front-line staff, service users and carers involved in the pilot phase.
The University of Hertfordshire was commisioned to undertake the evaluation.The evaluation was funded by Hertfordshire Adult Care Services. A successful application was made to HertNet for additional funding for the project.
Key collaborators: Gunna Mahadevan, Janet Lewis, Noel Knopp.
View evaluation
Contact Details: Dr Angela Dickinson Centre for Research in Primary and Community Care University of Hertfordshire, College Lane, Hatfield AL10 9AB Tel: 01707 285993  |  Fax: 01707 285995
E–mail: a.m.dickinson@herts.ac.uk | 
Web links:  | 
Target group:  |  Type / Format: document
Availability / Price:  |  ISBN/ISSN:
Notes: Hertsmere Primary Care Trust, Potters Bar Community Hospital, The Elms Clinic, High Street, Potters Bar, Hertfordshire EN6 5DA. Tel: 01707 647586.

Centre for Research in Primary and Community Care, University of Hertfordshire
The electronic Single Assessment Process an evaluation of initial implementation, Hertfordshire [authors: Angela Dickinson, Jenny Cove, Noel Knopp, Karen Windle] (September 2005)
The evaluation considered the following research question: What are the experiences of health and social care professionals who are using the eSAP? This report (44 pp) on the local electronic Single Assessment Process implementation in Hertfordshire is based on 22 interviews and one focus group (of 5), variously with district nurses, intermediate care, social work and acute hospital staff; mental health team staff chose not to participate. The electronic tool is initially being trialled in the Welwyn and Hatfield PCT area.
Overall, the evaluation found three major themes that had an impact on implementation of SAP: the process of implementation policy and change; the health and social care boundary; and communication and sharing of assessments.
The findings indicate that many challenges remain for those charged with implementing this policy, and that practitioners need effective support: they should not be expected to make the transition unaided. Recommendations for practice include issues around: education, training and support; management support; working together; and improving assessment practice. Recommendations are also made for further research.
The University of Hertfordshire was commissioned to undertake the evaluation.The evaluation was funded by Hertfordshire Adult Care Services.
View evaluation
Contact Details: Dr Angela Dickinson Centre for Research in Primary and Community Care University of Hertfordshire, College Lane, Hatfield AL10 9AB Tel: +44 (0)1707 285993  |  Fax: +44 (0)1707 285995
E–mail: a.m.dickinson@herts.ac.uk | 
Web links: www.herts.ac.uk/cripacc  | 
Target group: SAP managers, policymakers; researchers  |  Type / Format: document
Availability / Price:  |  ISBN/ISSN: 1905313098
Notes:

Change Agent Team, Health and Social Care, Department of Health,
Single assessment and care co-ordination [author: Change Agent Team, Health and Social Care, Department of Health - DH] (2004)
Powerpoint presentation (34 slides) being used by the Change Agent Team at workshops at various SHA locations from June 2004 onwards. The presentation includes: looking at Policy Annex G of the January 2004 Guidance; legislation permitting partnership approaches; hints on care co-ordination in mental health; further guidance on care co-ordination; tasks for groups to carry out at the workshops; and a list of websites.
Contact Details: Seamus Breen, Single Assessment Lead, Room G09, Department of Health, 79 Whitehall, London SW1A 2NS. Tel: 0779 5120943 (SB mobile) 0207 210 5077/5005  |  Fax:
E–mail: Seamus.Breen@doh.gsi.gov.uk |  change_agent_team@doh.gsi.gov.uk
Web links: http://www.changeagentteam.org.uk  | 
Target group: All staff  |  Type / Format: powerpoint; policy
Availability / Price:  |  ISBN/ISSN:
Notes:

Change Agent Team, Health and Social Care, Department of Health,
Single assessment process and self assessment [author: Seamus Breen] (2004)
Powerpoint presentation delivered at the Progress of the Single Assessment Process conference, 12 January 2005. The presentation covers the key principle of SAP, NHS improvement plan, today's reality, new challenges, empowering, self assessment, and possible ways forward. It concludes with a request for practitioners to email Seamus Breen with examples where the principles of SAP have been extended to empowering older people to do their own assessments, or to obtain services without direct contact with the PCT or local authority.
View presentation.
Contact Details: Seamus Breen, Single Assessment Lead, Room G09, Department of Health, 79 Whitehall, London SW1A 2NS. Tel: 0779 5120943 (SB mobile) 0207 210 5077/5005  |  Fax:
E–mail: Seamus.Breen@dh.gsi.gov.uk |  change_agent_team@doh.gsi.gov.uk
Web links: http://www.changeagentteam.org.uk  | 
Target group: All staff  |  Type / Format: powerpoint; assessment
Availability / Price:  |  ISBN/ISSN:
Notes:

Changing Workforce Programme, NHS Modernisation Agency,
Toolkit for local change : patient and staff perspective physical illness (2001)
This is one of a series of tools (Tool 13a) to support local implementation of role resdesign which are listed in the Role design directory of tools. This tool should be used during the early design and planning stages of a new or amended role to help generate lateral thinking. The video contains three case study scenarios which provide material for discussion on service delivery and role redesign. The scenarios are designed to deliberately emphasise points for debate, therefore some characters or scenes may seem over-exaggerated. Time required is suggested at between 30 - 60 minutes for this exercise.
The three scenarios are 'Tell me again Mrs Foley' - The patient perspective; 'Those are the roles' - The staff and patient perspective; 'A new role for Mr Cole' - The staff perspective.
Contact Details: 2nd Floor, Heron House, 322 High Holborn, London WC1V 7PW Tel:  |  Fax:
E–mail: cwptools@doh.gsi.gov.uk | 
Web links: http://www.modern.nhs.uk/newwaysofworking  | 
Target group: HA  |  Type / Format: video; case study; toolkit
Availability / Price: To order please email.  |  ISBN/ISSN:
Notes:

Cheshire and Merseyside Teaching PCT Collaborative
Enhancing patient assessment in the Single Assessment Process [authors: Celia Sinnott, Liz Copley, Lisa Ellis] (September 2005)
Cheshire and Merseyside Teaching PCT Collaborative (CMTPCT) was commissioned to review what was happening with the Single Assessment Process (SAP) across Cheshire and Merseyside, and to design an educational framework to enhance the process of person-centred assessment at multidisciplinary and multi-agency level. The findings of the review highlight key themes including: cultural change; team working; assessment skills; joint or partnership working; roles and responsibilities; involvement of service users and carers; legal requirements; Caldicott; data protection; and confidentiality.
This report (72 pp) by CMTPCT Education Facilitators focuses on developing and enhancing SAP competency, addressing inconsistencies found across the region. Local and national sources were used for gathering information, amongst which the Centre for Policy on Ageing's SAP training database and discussion forum are acknowledged. The report suggests course programmes and examples of teaching and learning strategies and training resources for enhanced assessment. Appendices summarise progress with training, continued training needs and inter-agency responsibilities in each locality.The information supplied has been taken from reports during 2004 by: David Walker, Co Chair SAP Sub Group, Warrington; Helen Smith and Janet Dunn, Halton; Claire Moss, Knowsley and Linda Thorley, St Helens SSD/PCT; and Terry Sullivan, Wirral Social Services.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.cmtpct.nhs.uk/documents/SAP/SAPfinalDocument.doc  | 
Target group: Health and social care professionals  |  Type / Format: policy; strategy
Availability / Price:  |  ISBN/ISSN:
Notes:

City and Hackney NHS Teaching PCT; Homerton University Hospital NHS Trust
Single Assessment Process for MAPSS Project (version 3.3) (2003)
Documentation relating to a mapping exercise undertaken by London Borough Hackney authorities and in conjunction with Information for Social Care, DH project.
view document
Contact Details: Eve Oldham, SAP Project Manager St Leonard’s Hospital, Nuttall Street, London N1 5LZ Tel: 020 7301 3000 (switch) 020 7683 4121 (direct)  |  Fax:
E–mail:  | 
Web links:  | 
Target group: HA/LA/PCT  |  Type / Format: process map; strategy
Availability / Price:  |  ISBN/ISSN: -
Notes: Other contacts: Natasha Cooper (Manager of the LBH Access Service and Chair of the SAP Steering Group). Tel: 020 8356.5610 e-mail: natasha.cooper@hackney.gov.uk

City and Hackney NHS Teaching PCT; Homerton University Hospital NHS Trust
Single Assessment Process information pack for pilot sites (January 2004)
29 pages plus a sample completed "contact form" and "overview form" for a fictitious client and a user information leaflet outlining the service and user rights. Attached is SAP pilot training agenda.
to view document use weblink below
Contact Details: Eve Oldham, SAP Project Manager St Leonard’s Hospital, Nuttall Street, London N1 5LZ Tel: 020 7301 3000 (switch) 020 7683 4121 (direct)  |  Fax:
E–mail:  | 
Web links: http://www.hackney.gov.uk/soc-sap-pilot-pack.doc  | 
Target group: PCT  |  Type / Format: case study; publicity materials
Availability / Price:  |  ISBN/ISSN: -
Notes: Other contacts: Natasha Cooper (Manager of the LBH Access Service and Chair of the SAP Steering Group). Tel: 020 8356.5610 e-mail: natasha.cooper@hackney.gov.uk

City and Hackney NHS Teaching PCT; Homerton University Hospital NHS Trust
Single Assessment Process training programme February - March 2004
Outline of training programme for SAP. A 2.5 hour session which introduces SAP to staff to prepare for implementation.
Contact Details: Eve Oldham, SAP Lead St Leonard’s Hospital, Nuttall Street, London N1 5LZ Tel: 020 7301 3000 (switch) 020 7683 4121 (direct)  |  Fax:
E–mail:  | 
Web links:  | 
Target group: PCT  |  Type / Format: strategy
Availability / Price:  |  ISBN/ISSN: -
Notes: Other contacts: Natasha Cooper (Manager of the LBH Access Service and Chair of the SAP Steering Group). Tel: 020 8356.5610 e-mail: natasha.cooper@hackney.gov.uk

Commission for Healthcare Audit and Inspection (CHAI)
Code of practice on confidential personal information [author: Healthcare Commission] (January 2005)
The purpose of this Code is to promote understanding of the Commission's obligations and practices and to provide reassurance about their use of personal information necessary to enable them to carry out their work. As such, it is an example of good practice in sharing confidential personal information. 45 pages.
Contact Details: 103-105 Bunhill Row, London, EC1Y 8TG Tel: +44 (0)20 7448 9200  |  Fax: +44 (0)20 7448 9222
E–mail:  | 
Web links: http://www.healthcarecommission.org.uk  | 
Target group: LA/HA  |  Type / Format: guidance; policy
Availability / Price: FOC download  |  ISBN/ISSN: 1845620097
Notes:

Commission for Social Care Inspection (CSCI)
Code of Practice in Relation to Confidential Information [author: Commission for Social Care Inspection] (2004)
Code (10 pp) plus two Appendices (9 pp) drafted as required under Section 141 of the Health and Social Care (Community Health and Standards) Act 2003. The Code will be reviewed annually and the next scheduled review is due in October 2005.
Contact Details: 33 Greycoat Street , London, SW1P 2QF Tel: +44 (0) 20 7979 2000  |  Fax: +44 (0) 20 7979 2111
E–mail:  | 
Web links: http://www.csci.org.uk  | 
Target group:  |  Type / Format: policy; guidance;
Availability / Price: http://www.csci.org.uk/about_csci/data_protection/cop_confidential_info.pdf  |  ISBN/ISSN:
Notes:

Community Care
Community Care Live Social Care Conference & Exhibition : Adult Care Services Do you work in Adult Care Services?
Community Care Live Adult Care Services is your chance to engage in the big debates, hear from key decision makers and learn from best practice. A one day event, completely free, to be held on 25 January 2007, at the Business Design Centre, Islington, London. Register online or by telephone.
Contact Details: Tel: 0870 787 3815  |  Fax:
E–mail:  | 
Web links: http://www.communicare.co.uk/live  | 
Target group:  |  Type / Format: conferences
Availability / Price: free of charge  |  ISBN/ISSN:
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Community Care
Positive outcomes Research on the outcomes valued by older people and the methods providers use to achieve them is analysed [author: Jane Maddison]
An article in Community Care, 11 January 2007, pp 32-33.
This article summarises research on the outcomes valued by older people and lessons learned from authorities developing outcomes-focused services for older people in England and Wales. The research was commissioned by the Social Care Institute for Excellence (SCIE) and carried out by the Social Policy Research Unit (SPRU) at the University of York and Acton Shapiro. Further information including a download of the report (Outcomes-focused services for older people) can be obtained from SPRU's website, details given. For information on training for authorities wishing to develop an outcomes approach consult the Acton Shapiro website.
The author has provided questions about this article to guide discussion in teams. These can be viewed from (www.communitycare.co.uk/prtl) and individuals' learning from the discussion can be registered on a free, password-protected training log held on the site.
Contact Details: Jane Maddison, Senior Researcher Tel:  |  Fax:
E–mail: Jane@actonshapiro.co.uk | 
Web links: http://www.york.ac.uk/inst/spru/pubs/ccatreps.htm  |  http://www.actonshapiro.co.uk
Target group: LAs  |  Type / Format: article
Availability / Price: download report/summary  |  ISBN/ISSN: 03075508
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Community Care Magazine
An injection of social care Social workers must tell their health sector counterparts how they can contribute to multi-disciplinary practice - otherwise they risk losing their professional identity [author:Daisy Bogg]
An article in Community Care, 29 March 2007, pp 30-31.
This article examines the social work role in partnership trusts. As a profession, the author writes, we have become disenfranchised and cannot afford to rest on our laurels. Professional identity is placed at risk only if we let it. As we move towards integration, the validity of the social care perspective becomes ever more vital in the switch to person-centred care. The author is a Consultant Practitioner in mental health social care for Bedfordshire & Luton Partnership Trust. The author has provided questions about this article to guide discussion in teams; these can be viewed at the website link given below. (KJ)
Contact Details: Daisy Bogg, Consultant Practitioner in mental health social care Tel:  |  Fax:
E–mail: daisy@bogg.eclipse.co.uk | 
Web links: http://www.communicare.co.uk/prtl  | 
Target group: LAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 03075508
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Community Care Magazine
Directors call for strong leadership to hasten move to electronic records (workforce news) [author: Mithran Samuel]
A news item in Community Care, 12 April 2007, p8.
This bulletin reports on a poll, commissioned by the former ADSS and answered by 134 of the 150 councils, which found 94 per cent of authorities had partially implemented electronic case management systems, but there were several barriers to full implementation. David Johnstone, of the new ADASS, is leading on this issue which will ensure it is considered at the next executive meeting and is then likely to call for a national framework for care records standards.
Contact Details: Mithran Samuel Tel:  |  Fax:
E–mail: mithran.samuel@rbi.co.uk | 
Web links: http://www.communicare.co.uk/prtl  | 
Target group: LAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 03075508
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Community Care Magazine
We can help you integrate The Integrated Care Network is supporting practitioners in meeting the demands of the new era in social care [author: Bob Hudson]
An article in Community Care, 22 February 2007, pp 32-33.
Social care is at the heart of many of the key developments in public services reform and the next few years will herald further chagne in service commissioning and delivery. The Integrated Care Network (ICN) seeks to assist local agencies and professionals in addressing the partnership agenda that arises from these reforms nad has produced a range of supporting materials. This article describes four linked publications that address the role of social care in the changing policy context. (KJ)
Contact Details: Bob Hudson Tel:  |  Fax:
E–mail: bob@hudsonb.fsworld.co.uk | 
Web links: http://www.communicare.co.uk/prtl  | 
Target group: LAs  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 03075508
Notes:

Cornwall County Council/Cornwall Partnership NHS Trust
A shared care pathway for people with dementia [in Cornwall and the Isles of Scilly] [author: Cornwall County Council/Cornwall Partnership NHS Trust] [2004]
This shared care pathway is a step-by-step, multidisciplinary, multi-agency, planned approach to care delivery for people with dementia. It stresses a needs-led person-centred approach and the requirement for ongoing objective assessments. It is intended that the pathway will form a central part of training programmes for delivering health and social care.
The pathway is made up of a number of elements with their guidance notes: aid to recognition; meeting the needs of carers; managing behaviour that challenges; moving from one environment to another; management of cognitive enhancing medication; discharge pathway from acute hospital care. A range of appendices provide more detailed practice guidance. It is designed to be a dynamic, continuously developing document, responding to changes in evidence and experience. Comments regarding the content and usefulness of the pathway are invited, and a feedback form is included in the document.
Contact Details: Mike Langshaw, Social Services HQ, County Hall, Treyew Road, Truro TR1 3AY. Tel: +44(0)1872 323658  |  Fax: +44(0)1872 323817
E–mail: mlangshaw@cornwall.gov.uk | 
Web links: http://www.cornwall.gov.uk/social/default.htm  |  http://www.cornwall.nhs.uk/cornwall_partnership_trust/
Target group:  |  Type / Format: guidance
Availability / Price: Available on request  |  ISBN/ISSN:
Notes: Produced with the aid of Health Action Zone funding by the Cornwall and Isles of Scilly health and social care communities.

Counsel and Care
Care, support and dignity : making the Single Assessment Process work [author: Professor Ian Philp] (Spring 2007)
A brief article in Generations, news and views from Counsel and Care, Spring 2007 issue, p3.
Professor Philp reiterates the underlying principle of the process as one that should be centred on the needs, views and objectives of the person accessing services, as well as their family and carers. Furthermore, he believes that SAP is as relevant in 2007 as it was in 2002 when it was first introduced.
Contact Details: Professor Ian Philp, National Director for Older People, Department of Health Tel:  |  Fax:
E–mail:  | 
Web links: http://www.counselandcare.org.uk  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN:
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Counsel and Care
Real choice, real voice : older people in control Counsel and Care Policy discussion paper 2 [author: Caroline Bernard] (January 2007)
This policy discussion paper (second in a series of 3) looks at how care services can be reshaped to deliver the goals of the health and social care White Paper - Our health, our care, our say. The smarter commissioning of advice, advocacy and information, early intervention, Individual Budgets and Direct Payments, and telecare, the paper argues, are key to delivering the original Independence, well-being and choice vision set out by the Government.
Contact Details: Caroline Bernard Twyman House, 16 Bonny Street, London NW1 9PG Tel:  |  Fax:
E–mail: advice@counselandcare.org.uk | 
Web links:  | 
Target group: LAs  |  Type / Format: report
Availability / Price: foc download  |  ISBN/ISSN:
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Counsel and Care supported by housing21
Cutting Corners or Cutting Costs? Assessing the value of early intervention in older people's services
A one day conference held on 16 November 2006, at the Barbican Centre, London.
A major priority for ministers in the Department of Health and the new Department for Communities and Local Government is to encourage social services, housing departments and the NHS to develop more early intervention services. The rationale is to enhance older people's quality of life and save on future costs of care. This Counsel and Care conference seeks to provide a forum for delegates to debate the future of early intervention services and to learn from best practice. Keynote speech: Ivan Lewis MP, Parliamentary Under Secretary of State, Department of Health, "The future of early intervention services for older people".
Contact Details: Marijana Sevic, Westminster Advisers Ltd., 48 Westminster Palace Gardens, 1-7 Artillery Row, London SW1P 1RR. Tel: +44 (0)20 7227 1643  |  Fax: +44 (0)20 7222 9501
E–mail: marijana@westminsteradvisers.co.uk | 
Web links: http://www.counselandcare.org.uk  | 
Target group: LAs  |  Type / Format: conference
Availability / Price: Early booking rate: £225 and after 8 September: £255  |  ISBN/ISSN:
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County Durham SAP Steering Group
County Durham Single Assessment Process - Contact Assessment (2003)
8 page document. DRAFT (SAP1).
Contact Details: Brenda Peppin - SAP Lead/Chair of Steering Group, Derwentside PCT, Shotley Bridge Community Hospital, Consett, Co. Durham DH8 0NB Tel: +44 (0)1207 594458  |  Fax: +44 (0)1207 594438
E–mail: brenda.peppin@derwentside.pct.nhs.uk | 
Web links: http://www.derwentside-pct.nhs.uk  | 
Target group: LA  |  Type / Format: assessment tool
Availability / Price: download WP.doc  |  ISBN/ISSN:
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County Durham SAP Steering Group
County Durham Single Assessment Process Steering Group - Terms of Reference
3 page document.
Contact Details: Brenda Peppin - SAP Lead/Chair of Steering Group, Derwentside PCT, Shotley Bridge Community Hospital, Consett, Co. Durham DH8 0NB Tel: +44 (0)1207 594458  |  Fax: +44 (0)1207 594438
E–mail: brenda.peppin@derwentside.pct.nhs.uk | 
Web links: http://www.derwentside-pct.nhs.uk  | 
Target group: LA  |  Type / Format: protocol
Availability / Price: download WP.doc  |  ISBN/ISSN:
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Cumbria and Lancashire Strategic Health Authority, Workforce Directorate
A strategy for joint staff development [author: Celia Granell] (9 July 2003)
Cumbria and Lancashire SHA Workforce Directorate's Single Assessment Education, Training and Development Group has compiled this strategy (4 pp). The strategy forms the over-arching framework, which will support the delivery of an education and trainng plan, together with the formulation of tools to meet the needs of education delivery, the target education group and local priorities.
View strategy.
Contact Details: Celia Granell, Clinical Development Manager for Older People and Primary Care, Workforce Directorate, Cumbria and Lancashire Strategic Health Authority , Preston Business Centre, Watling Street Road, Fulwood, Preston PR2 8DY. Tel: +44 (0)1772 645701 +44 (0)1772 645700 (switch)  |  Fax: +44 (0)1772 401007
E–mail: celia.granell@clha.nhs.uk | 
Web links:  | 
Target group: SAP trainers  |  Type / Format: strategy
Availability / Price:  |  ISBN/ISSN:
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Cumbria and Lancashire Strategic Health Authority, Workforce Directorate
Leadership through change support pack [author: Rachael Rogers] (2004)
Rachael Rogers has compiled this pack (32 pp and an accompanying CD), which aims to support managers (team leaders, ward managers, nurse managers, etc) in successfully leading their teams through a major change initiative, Single Assessment. The exercises included are based on the top three "levels" or "layers" of Robert Dilts' "Logical Levels of Change" model: values and beliefs, identity, and mission. Later exercises are based on the other layers of Dilts' model. The capability exercise concerns detailed training needs analysis to identify specific needs and cross reference these to availalble training. Behaviour and environment (or context) exercises relate to SAP documentation (protocols, guidelines, and managing paperwork or computer system).
Appendices include listings of SAP pilot sites for possible staff visits and useful websites.
The Leadership Guides designed by the Modernisation Agency, and Catherine Webster, Redesign Lead form Performance Improvement Lancashire and Cumbria Strategic Health Authority are among sources credited. The accompanying CD includes:some items from the Centre for Policy on Ageing (CPA) website; local SAP pilot sites; Leadership Guides; government guidelines; and other presentations mentioned in the documentation.
View support pack  |  View contents of cd-rom
Contact Details: Celia Granell, Clinical Development Manager for Older People and Primary Care, Workforce Directorate, Cumbria and Lancashire Strategic Health Authority , Preston Business Centre, Watling Street Road, Fulwood, Preston PR2 8DY. Tel: +44 (0)1772 645701 +44 (0)1772 645700 (switch)  |  Fax: +44 (0)1772 401007
E–mail: celia.granell@clha.nhs.uk | 
Web links:  | 
Target group: Team leaders/managers  |  Type / Format: pack, cdrom
Availability / Price:  |  ISBN/ISSN:
Notes: Rachael Rogers compiled training materials such as this, while on a 12-month secondment as Single Assessment Training Co-ordinator with Cumbria and Lancashire Strategic Health Authority's Workforce Directorate.

Cumbria and Lancashire Strategic Health Authority, Workforce Directorate
Single assessment [author: Rachael Rogers] (2004)
This Powerpoint presentation (18 frames) is designed to raise awareness of Single Assessment. It explains what SAP is and where it comes from; explains how Single Assessment will improve older people's services and support person-centred care; and outlines the implications of Single Assessment for staff.
A later, shorter version (16 frames) is also available.
View presentation.
Contact Details: Celia Granell, Clinical Development Manager for Older People and Primary Care, Workforce Directorate, Cumbria and Lancashire Strategic Health Authority , Preston Business Centre, Watling Street Road, Fulwood, Preston PR2 8DY. Tel: +44 (0)1772 645701 +44 (0)1772 645700 (switch)  |  Fax: +44 (0)1772 401007
E–mail: celia.granell@clha.nhs.uk | 
Web links:  | 
Target group: All staff  |  Type / Format: powerpoint
Availability / Price:  |  ISBN/ISSN:
Notes: Rachael Rogers compiled training materials such as this, while on a 12-month secondment as Single Assessment Training Co-ordinator with Cumbria and Lancashire Strategic Health Authority's Workforce Directorate.

Cumbria and Lancashire Strategic Health Authority, Workforce Directorate
Single assessment locality training plan template [author: Rachael Rogers] (2004)
This template (5 pp) outlines: the national and local contexts for Single Assessment; local objectives; and training objectives for everyone from service users and carers to senior managers; The main section, training content and delivery, emphasises the requirement for staff to work across professional and organisational boundaries, to re-evluatte their roles, and increase integrated working. The roles and responsibilities of everyone from the older person/carer to the project manager are stated. A last short section covers evaluation.
View template.
Contact Details: Celia Granell, Clinical Development Manager for Older People and Primary Care, Workforce Directorate, Cumbria and Lancashire Strategic Health Authority , Preston Business Centre, Watling Street Road, Fulwood, Preston PR2 8DY. Tel: +44 (0)1772 645701 +44 (0)1772 645700 (switch)  |  Fax: +44 (0)1772 401007
E–mail: celia.granell@clha.nhs.uk | 
Web links:  | 
Target group: SAP trainers  |  Type / Format: strategy
Availability / Price:  |  ISBN/ISSN:
Notes: Rachael Rogers compiled training materials such as this, while on a 12-month secondment as Single Assessment Training Co-ordinator with Cumbria and Lancashire Strategic Health Authority's Workforce Directorate.

Cumbria and Lancashire Strategic Health Authority, Workforce Directorate
Single Assessment Process training toolkit [author: Rachael Rogers] (2005)
Rachael Rogers has compiled this toolkit (52 pp and an accompanying CD), which is aimed at providing one point of reference for the mateirals developed to support the implementation of Single Assessment Porcess (SAP). It contains materials developed by Celia Granell and Rachael Rogers at the Workforce Directorate of Cumbria and Lancashire Strategic Health Authority, as well as several other materials developed by colleagues in the field. Authorship of the materials is acknowledged wherever appropriate. The pack is divided into four sections:
Planning and Strategy - covering Cumbria and Lancashire wide strategy and training plan, and locality training plan templates;
Awareness raising - staff and public awareness;
Supporting SAP Roll-out - refers to the SAP awareness presentation, and resources such as the SAP Pack (Sheffield First for Health), and the "Cold tea" and "Mrs Fowley" videos, also case studies;
Ongoing development supporting SAP Principles, a section which lists training packages that are relevant to the principles of person-centred care, holistic care, seamless provision of care, joint and integrated working, development of staff roles, supporting independence for older people, and involvement of older people in the development of services.
Appendices include listings of pilot sites for possible staff visits, useful websites, and contact details for Older People LITs and SAP sub-groups.
View toolkit document  |  View toolkit resource disc
Contact Details: Celia Granell, Clinical Development Manager for Older People and Primary Care, Workforce Directorate, Cumbria and Lancashire Strategic Health Authority , Preston Business Centre, Watling Street Road, Fulwood, Preston PR2 8DY. Tel: +44 (0)1772 645701 +44 (0)1772 645700 (switch)  |  Fax: +44 (0)1772 401007
E–mail: celia.granell@clha.nhs.uk | 
Web links:  | 
Target group: SAP trainers  |  Type / Format: toolkit, cdrom
Availability / Price:  |  ISBN/ISSN:
Notes: Rachael Rogers compiled training materials such as this, while on a 12-month secondment as Single Assessment Training Co-ordinator with Cumbria and Lancashire Strategic Health Authority's Workforce Directorate.

Cumbria County Council; Morecambe Bay Primary Care Trust
Single assessment guidelines [for the] Single Assessment Process (SAP) [author: Julian Legat] (March 2004)
These guidelines (24 pp) are for health and social services staff in South Cumbria. They have been jointly developed by Cumbria County Council and Morecambe Bay Primary Care Trust via a joint SAP Guidance Task Group. The guidelines include: a description of the single assessment and how people will benefit from it; a set of shared values and principles that staff should adopt; flowcharts describing the single assesment process (SAP); a description of arrangements for information sharing; a glossary of terms used; and an appendix giving examples of how different agencies are adopting the process.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.cumbria.gov.uk/elibrary/view.asp?ID=4077  |  http://www.cumbria.gov.uk/elibrary/view.asp?ID=4418
Target group: health and social services staff  |  Type / Format: guidance; glossary
Availability / Price: Available as downloads: Web Link1, 24 pp; Web Link 2, A5 size handbook (using colour).  |  ISBN/ISSN:
Notes:

Cumbria & Lancashire Workforce & HR Directorate (formerly WDC), Cumbria & Lancashire SHA,
Cold Tea introduction to single assessment [produced by: Cumbria and Lancashire Strategic Health Authority Workforce Directorate] (August 2004)
"Cold Tea" is a video (running time: 17 minutes) based on primary care, and has been adapted from the Changing Workforce programme video. Its overall aims are to introduce Single Assessment, outline the benefits of Single Assessment, and encourage staff to consider the implications of Single Assessment. The video is directed towards staff working in Primary Care and has two scenarios: one of Service-Led Care (which quite often staff will mistake for person-centred care); and the same scenario enacted as Person-Centred Care. It is a video which will spark discussion, and advocates person centredness, integrated working and person-held records for patients or service users. The video is accompanied by facilitators' notes.
See also entry for the DVD, 'Listen to what I'm saying': person centred care and the Single Assessment Process (produced by Age Exchange), on which this film is also available.
Contact Details: Celia Granell, Clinical Development Manager for Older People and Primary Care, Cumbria and Lancashire Workforce and HR Directorate, Cumbria and Lancashire SHA, Preston Business Centre, Watling Street Road, Fulwood, Preston PR2 8DY Tel: +44 (0)1772 645701 (direct) +44 (0)1772 645700 (switch)  |  Fax:
E–mail: celia.granell@clha.nhs.uk | 
Web links:  | 
Target group: PCT staff  |  Type / Format: video
Availability / Price: Outside Cumbria and Lancs, £30.00 per copy.  |  ISBN/ISSN:
Notes: Other contact details: 421 Productions, tel 07971 123874.

Darlington Social Services Department
Assorted documents to support the Single Assessment Process April 2005
A collection of 15 documents in support of the Single Assessment Process in Darlington including an information sharing protocol, person held record content sheet, 2 day training programme, pre-training planning day, facilitator's timetable, buddy list, flow chart, GP practice referral form, learning and development framework, summary care plan, care plan reassessment, summary of need, contact assessment and overview assessment form and guidance,
Information sharing protocol  | contents of person held record  | training programme  | pre-training planning  | facilitator's timetable  | buddy list  | flow chart  | GP referral form  | learning and development framework  | summary care plan  | care plan reassessment  | summary of need  | overview assessment  | overview assessment guidance
Contact Details: Lynn Walker, Social Services SAP lead, Darlington Social Services Department, Central House, Gladstone Street, Darlington, DL3 6JX Tel: +44 (0)1325 346258  |  Fax:
E–mail: lynn.walker@darlington.gov.uk |  win.suggett@darlingtonpct.nhs.uk
Web links: http://gold.darlington.org.uk/Default.htm  | 
Target group: LA  |  Type / Format: assessment; guidance; care plan
Availability / Price:  |  ISBN/ISSN:
Notes: Other contact: Win Suggett is SAP Lead, Darlington PCT, tel 01325 746237
See also Good Practice listing.

Darlington Social Services Department
Single Assessment Process - contact assessment (DRAFT form) (2003)
5 page form (SAP 1)
View draft form
Contact Details: Lynn Walker, Social Services SAP lead, Darlington Social Services Department, Central House, Gladstone Street, Darlington, DL3 6JX Tel: +44 (0)1325 346258  |  Fax:
E–mail: lynn.walker@darlington.gov.uk |  win.suggett@darlingtonpct.nhs.uk
Web links: http://gold.darlington.org.uk/Default.htm  | 
Target group:  |  Type / Format: assessment tool
Availability / Price:  |  ISBN/ISSN: -
Notes: Other contact: Win Suggett is SAP Lead, Darlington PCT, tel 01325 746237
See also Good Practice listing.

Darlington Social Services Department
Single Assessment Process - overview assessment (DRAFT form) (2003)
30 page form (SAP Overview)
View draft form
Contact Details: Lynn Walker, Social Services SAP lead, Darlington Social Services Department, Central House, Gladstone Street, Darlington, DL3 6JX Tel: +44 (0)1325 346258  |  Fax:
E–mail: lynn.walker@darlington.gov.uk |  win.suggett@darlingtonpct.nhs.uk
Web links: http://gold.darlington.org.uk/Default.htm  | 
Target group: LA  |  Type / Format: assessment tool
Availability / Price:  |  ISBN/ISSN: -
Notes: Other contact: Win Suggett is SAP Lead, Darlington PCT, tel 01325 746237
See also Good Practice listing.

Darlington Social Services Department
Single Assessment Process local partnership policy document 2005 April 2005
This document provides a comprehensive overview of the implementation of SAP in Darlington including an Introduction, Policy Statement, Scope, Aims, Values, Definitions, Responsibilities, the Implementation Process , Support, Monitoring and Review and Referenced Documents/Websites
The document includes a number of appendices covering Key Implication for Older People, Social Workers, Nurses, Therapists, General Practitioners, Geriatricians & Old Age Psychiatrists as well as Key Attributes of the Single Assessment Process; Shared Values of the Single Assessment Process and a SAP Glossary of Terms.
View document
Contact Details: Lynn Walker, Social Services SAP lead, Darlington Social Services Department, Central House, Gladstone Street, Darlington, DL3 6JX Tel: +44 (0)1325 346258  |  Fax:
E–mail: lynn.walker@darlington.gov.uk |  win.suggett@darlingtonpct.nhs.uk
Web links: http://gold.darlington.org.uk/Default.htm  | 
Target group: LA  |  Type / Format: Strategy; Plan; Report; Protocol
Availability / Price:  |  ISBN/ISSN:
Notes: Other contact: Win Suggett is SAP Lead, Darlington PCT, tel 01325 746237
See also Good Practice listing.

Dementia Care Matters
Changing cultures in Dementia Care training programme 2004-2005
Workshops written and faciliated by David Sheard and team members.
Leadership in person centred dementia care
Advanced dementia care training skills
Merevale House - a journey in Person Centred Care
Contact Details: Pat Kite, Training Administrator, Dementia Care Matters, 29 Bloomsbury Place, Brighton, East Sussex BN2 1DB Tel: +44 (0)1273 297865  |  Fax:
E–mail: pat@dementiacarematters.com | 
Web links: http://www.dementiacarematters.com  | 
Target group: practitioners  |  Type / Format: course
Availability / Price:  |  ISBN/ISSN:
Notes: In partnership with the European Institute of Health and Medical Sciences at the University of Surrey (UniS). Venues for training are London, Birmingham and York.

Department of Health
A new ambition for old age next steps in implementing the National Service Framework for Older People; a report from Professor Ian Philp, Director for Older People, Department of Health (20 April 2006)
This report (24 pp) by the Director for Older People, Department of Health describes progress to date with the government's ten-year National Service Framework (NSF) for Older People, and sets out the priorities for the second phase. Ten programmes are introduced under three themes: Dignity in care; Joined-up care; and Healthy ageing. Programme 8 - Care records (p14) - covers implementation of the Single Assessment Process (SAP). This section of the report notes that there has been extensive engagement of health and social care practitioners and managers who have agreed local solutions to meeting SAP requirements. It refers to the White Paper, "Our health, our care, our say" (Cm 6737; TSO, 2006), which states that a Common Assessment Framework will be developed as a needs assessment for all adults with long-term conditions. Its aims are:
to simplify and extend the SAP approach to all adults with long-term conditions;
to fit SAP implementation into the wider work across local and national government in developing personalised and integrated record systems;
and to ensure that comprehensive assessment is undertaken prior to long-term or residential nursing home care.
It is likely, though, that SAP leads will prefer to use the related Resource document, which includes the text of this report, augmented, and with Appendices and Annexes
Contact Details: DH Publications Orderline, PO Box 777, London SE1 6XH. Tel: 0870 155 54 55  |  Fax: 01623 724524
E–mail: dh@prolog.uk.com | 
Web links: http://www.dh.gov.uk/assetRoot/04/13/39/47/04133947.pdf  | 
Target group: SAP leads  |  Type / Format: policy; strategy
Availability / Price: As download, or as printed item, FOC, quoting Ref 274287, from the above address  |  ISBN/ISSN:
Notes: Other contact: Prof Ian Philp's Office, Department of Health, Richmond House, 79 Whitehall, London SW1A 2NL. Tel 020 7210 5916

Department of Health
A new ambition for old age next steps in implementing the National Service Framework for Older People: resource document [author: Ian Philp] (20 April 2006)
This resource document (62 pp) from Professor Ian Philp, National Director for Older People, Department of Health sets out the priorities for the next phase of reform under three themes: Dignity in Care, Joined-Up Care and Healthy Ageing. It consists of ten programmes driven nationally and covers the second half of the 10 year National Service Framework for Older People. Programme 8 - Care records (p17) - covers implementation of the Single Assessment Process (SAP). It notes that there has been extensive engagement of health and social care practitioners and managers who have agreed local solutions to meeting SAP requirements. It refers to the White Paper, "Our health, our care, our say" (Cm 6737; TSO, 2006), which states that a Common Assessment Framework will be developed as a needs assessment for all adults with long-term conditions. Its aims are:
to simplify and extend the SAP approach to all adults with long-term conditions;
to fit SAP implementation into the wider work across local and national government in developing personalised and integrated record systems;
and to ensure that comprehensive assessment is undertaken prior to long-term or residential nursing home care.
This document includes the text of the related report (same title, 24 pp), augmented, and with Appendices and Annexes. It outlines the contents of previous reports relating to the NSF; and refers to examples of work on implementing the NSF in some localities.
Contact Details: DH Publications Orderline, PO Box 777, London SE1 6XH. Tel: 0870 155 54 55  |  Fax: 01623 724524
E–mail: dh@prolog.uk.com | 
Web links: http://www.dh.gov.uk/assetRoot/04/13/39/91/04133991.pdf  | 
Target group: SAP leads  |  Type / Format: policy; strategy; guidance
Availability / Price: As download, or as printed item, FOC, quoting Gateway Ref 5601, from the above address.  |  ISBN/ISSN:
Notes: Other contact: Prof Ian Philp's Office, Department of Health, Room 155, Richmond House, 79 Whitehall, London SW1A 2NL. Tel 020 7210 5916

Department of Health
Assessment tools and accreditation (21 July 2004)
In 2003, the Department of Health established an accreditation process for off-the-shelf assessment tools that have been developed by independent bodies for national use in overview assessment of older people's needs under the Single Assessment Process (SAP). An independent Accreditation Panel evaluated tools against a set of criteria, as listed in this document. Following the last meeting of the Panel on 7July 2004, six tools have now achieved full accreditation: CAT Electronic Version; EASYcare Version 2004; FACE for Older People V.3; MDS Home Care Version 2.3; NOAT; and STEP. Tools that applied for accreditation but were unsuccessful were: CANE - the Camberwell Assessment of Needs for the Elderly; CAT Paper Version; MANCAS - the Manchester Care Assessment Schedule; and SAT - the Suffolk Assessment Tool.
While PCTs, Care Trusts and SSDs can be confident in opting to use any of the accredited tools, this document reminds localities that other approaches to SAP overview assessment are legitimate, and that they may wish to develop their own assessment tools for local use, using the January 2002 guidance (HSC 2002/001; LAC(2002)1) as a framework, or use a "checklist" approach ensuring that all domains of the SAP guidance are covered during an overview assessment.
View document
Contact Details: Judy.McCallum, Finance and Office Manager, Department of Health, Health and Social Care Change Agent Team, Wellington House, Room LG33, 135-155 Waterloo Road, London SE1 8UG. Tel: 020 7972 1330  |  Fax: 020 7972 4349
E–mail: Judy.McCallum@dh.gsi.gov.uk |  change_agent_team@doh.gsi.gov.uk
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Target group: PCTs/SSDs  |  Type / Format: guidance; assessment tool
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Department of Health
Care management for older people with serious mental health problems
This document (3 pp) relates to the Care Programme approach (CPA), which should be applied to older people with severe mental illness due to schizophrenia or other psychoses. The assessment of their needs should be based on the Single Assessment Process (SAP) for older people. SAP, plus critical aspects of CPA, should be applied to other older people with severe functional or organic mental health problems, who, were they younger, would be provided for under CPA. The application of CPA to older people with depression, dementia and other mental health problems is detailed in an annex.
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Target group: Mental health  |  Type / Format: guidance
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Department of Health
Current Summary Record (formerly known as the Single Assessment Summary) introductory note; flowchart; and Current Summary Record [form]
The Current Summary Record (CSR) is the means by which case information on an older person is stored and shared, subject to consent and confidentiality, among health and social care professionals. The change of name from the Single Assessment Summary is explained in the introductory note and the flowchart. - that is to say, that unlike an assessment, which will be fixed in a point in time, the CSR should show the most up-to-date information.
View documents: introductory note  |  flowchart  | current summary record
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Target group: All staff  |  Type / Format: guidance
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Department of Health
Developing services for minority ethnic older people : the audit tool (2002)
Practice guidance for councils with social services responsibilities, in support of "From lip service to real service" (Department of Health, 2001).
This audit tool has been prepared in the context of the National Service Framework for Older People (NSF), to act as practice guidance for all councils with social service responsibilities and other local stakeholders aiming to improve services for minority ethnic older people. The main part of the audit tool is a diagnostic questionnaire covering: understanding minority ethnic older people's issues; minority older people and access; services; and providing a suitable workforce.
download document
Contact Details: Department of Health website Tel:  |  Fax:
E–mail:  | 
Web links:  | 
Target group:  |  Type / Format: audit tool; guidance
Availability / Price: download only  |  ISBN/ISSN: -
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Department of Health.
Guidance on the single assessment process for older people; [and] Guidance for local implementation Health service circular HSC 2002/001: Local authority circular LAC (2002)1 [Author: Denise Platt] (28 January 2002)
The single assessment process (SAP) for older people was introduced in the National Service Framework for Older People. Its purpose is to ensure that older people receive appropriate, effective and timely responses to their health and social care needs, and that professional resources are used effectively. This guidance clarifies key points in Chapter 2 of the National Service Framework (NSF), and has three parts. The first part comprises summaries of the key implications of the guidance for the following groups: older people, social workers and care managers, nurses in a range of settings, therapists, general practitioners (GPs), geriatricians and old age psychiatrists. The second part, Guidance for local implementation, summarises what local NHS and councils need to do. The third part, Annexes, give details on a range of implementation and practice matters, including the criteria that localities should use when reviewing and reporting on their progress with implementation. These Annexes are : Annex A , Key attributes of the soingle asessment process; Annex B, Key implications for older people and professionals; Annex C, Criteria for evaluating local approaches in assessment and implementation milestones; Annex D, Shared values; Annex E, Stages of assessment; Annex F, The domains of the single assessment process; Annex G, Joint working arrangements; Annex H, Assessment and admission to care homes for older people; Annex I, The single assessment summary; and Annex J, A strategy for joint staff development. Final progress reviews are to be completed by 1 April 2004, when the single assessment process will be implemented.
View guidance  | View annexes
Contact Details: Department of Health (SAP), PO Box 777, London SE1 6XH. Tel: 0870 155 5455  |  Fax: 01623 724524
E–mail:  | 
Web links:  | 
Target group: All staff  |  Type / Format: guidance
Availability / Price: Also available as download.  |  ISBN/ISSN:
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Department of Health
Independence, choice and risk a guide to best practice in supported decision making (21 May 2007)
This best practice guide (72 pp) is for everyone involved in supporting adults (aged 18+) using health and social care in any setting, community or residential, in the public, independent or voluntary sectors. This includes all NHS staff working in multi-disciplinary or joint teams. The aim is to support empowerment through managing choice and risk. The executive summary and Section 1 introduce the ideas behind the guide: good approaches to choice and risk; and the practicalities of managing risk in relation to choice. The document discusses how good approaches to risk and choice fit in with other policies and practices - for example, dementia and mental health problems - and with the needs of others such as carers. Throughout, good practice examples illustrate the points being made and suggest other sources for information. Annexes include a supported decision tool, cases that illustrate issues and solutions, and a glossary.
The Care Services Improvement Partnership (CSIP) have produced some learning and development materials for use within localities in line with this guidance(available at www.socialcare.csip.org.uk/index.cfm?pid=6), the Risk Management Framework.
Contact Details: DH Publications Orderline, PO Box 777. London SE1 6XH. Telephone: 0870 155 54 55 (8 am to 6 pm Monday to Friday ) Fax: 0162 372 45 24 Tel: 0870 155 54 55 (8 am to 6 pm Monday to Friday )  |  Fax: 0162 372 45 24
E–mail:  | 
Web links: http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_074773  | 
Target group: All staff  |  Type / Format: guidance; toolkit
Availability / Price: Links to main item (72 pp) and Executive summary (6 pp) as for Web link; also available from DH Publictions Orderline  |  ISBN/ISSN:
Notes: Caroline Godleman, CSIP (Risk Framework), 07979 713 235 (m), (e-mail: caroline.godleman@dh.gsi.gov.uk) availble to support any activity around this work until the end of June.

Department of Health
Information sharing (January 2004)
One of the supporting requirements for implementation of the Single Assessment Process (SAP) is that assessment information on individual older people be collected, stored and shared as effectively as possible and subject to consent, using the Single Assessment Summary (i.e. Current Summary Record) or a local variant. This note explains the position of SAP in the national programme for IT in general and the NHS Care Records Service in particular. Links to other related materials can be accessed electroncially. An annex on local good practice approaches to SAP focuses on interim information sharing solutions in the following areas: Bedfordshire and Luton; Cambridgeshire; Devon. Plymouth and Torbay; and Solihull.
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Web links: http://www.dh.gov.uk/assetRoot/04/08/63/64/04086364.pdf  | 
Target group: All staff  |  Type / Format: guidance
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Department of Health
Information sharing protocols - briefing note (July 2004)
There is a lot of general guidance available on the various aspects of information sharing, which can be difficult to apply to SAP specifically. This paper is intended to provide a route map for developing and implementing information sharing policies for SAP. It includes references to national guidance, and examples of local protocols, policies and more detailed materials are embedded within the document. These protocols and policies have been developed to meet particular local needs, and provide good models from which to work. This paper also includes responses to frequently asked questions (FAQs) on consent, which were raised at the Department of Health SAP roadshows in February and March 2004.
[This 12 page document is large (7.5Mb) having a number of other documents embedded within it.]
View briefing note
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Target group: All staff  |  Type / Format: guidance
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Department of Health
Living well with dementia - the National Dementia Strategy joint commissioning framework for dementia [author: Claire Goodchild] (June 2009)
The National Dementia Strategy (NDS) is committed to provide support for commissioners. This Joint Commissioning Framework (79 pp) provides best practice guidance for commissioners to support implementation of the NDS within the context of World Class Commissioning and Putting People First. It refers to the 17 key objectives for services that should be available locally to all under the NDS, of which a joint commissioning strategy is Objective 14. Annexes include weblinks to guidance for the 17 objectives by the National Institute for Health and Clinical Excellence (NICE) and the Social Care Institute for Excellence (SCIE); a template for assessing local dementia needs; development of dementia matrices by the South East Coast Strategic Health Authority; and weblinks to other references.
Contact Details: Claire Goodchild, Social Care Policy and Innovation, Department of Health, Wellington House, 135-155 Waterloo Road, London SE1 8UG. Tel:  |  Fax:
E–mail: Claire.goodchild@dh.gsi.gov.uk | 
Web links: www.dh.gov.uk/dementia  |  www.dhcarenetworks.org.uk/dementia
Target group: commisisoning managers  |  Type / Format: guidance; strategies
Availability / Price: Download:: http://www.dhcarenetworks.org.uk/_library/Resources/Dementia/National_Dementia_Strategy_-_Joint_Commissioning_Framework.pdf  |  ISBN/ISSN:
Notes:

Department of Health
Making it happen pilots, early implementers and demonstrations (18 October 2006)
The White Paper, "Our health, our care, our say : a new direction for community services" (Cm 6737, January 2006) introduced, among other things (in Para 5.26), the Common Assessment Framework (CAF) which is in place for children's services. The White Paper acknowledges that "we have already developed a Single Assessment Process for older people's services".
"Making it happen" (Web link 1) accompanies the report, "Our health, our care, our say: making it happen" (Web link 2), which provides an update on progress on implementation of the White Paper. The use of pilot and demonstration sites enables the development of good practice and increases awareness of practical risks and issues that could affect implementation of a wider roll-out. The involvement of local partners, from both the statutory and non-statutory sector, will help develop an understanding of the contributions and opportunities offered by effective engagement of such diverse providers. This brief document provides details of those demonstration sites and pilots currently in operation; it will be periodically updated.
Pilots of interest to the SAP community include:
Development of the Common Assessment Framework (self assessment pilots): St Helens, East Riding of Yorkshire, Kingston upon Hull, Derby, Nottinghamshire, Birmingham, Barnet, Hammersmith & Fulham, Kingston upon Thames, Croydon, and Bristol;
Long-term conditions; integrated care and assistive technology (ICAT) demonstration sites: 3 sites proposed, and expressions of interest from PCT and local authority partnerships are soon to be invited;
Individual budgets: Gateshead, Oldham, Manchester, Barnsley, Lincolnshire, Leicestershire, Coventry, Norfolk, Essex, Kensington & Chelsea, Barking & Dagenham, West Sussex, and Bath & North East Somerset;
Partnerships for Older People Projects (POPPs) Northumberland, Knowsley, Manchester, Wigan, Bradford, Leeds, North Lincolnshire, North Yorkshire, Sheffield, Worcestershire, Luton, Norfolk, Brent, Camden, Southwark, East Sussex, Dorset, Somerset and Poole.
Contact Details: David Gilbert, Our health, our care, our say Programme Team, Department of Health Richmond House 79 Whitehall London SW1A 2NS. Tel: 020 7210 5787  |  Fax:
E–mail:  | 
Web links: http://www.dh.gov.uk/assetRoot/04/14/00/41/04140041.pdf  |  http://www.dh.gov.uk/assetRoot/04/14/00/65/04140065.pdf
Target group: HAs/LAs  |  Type / Format: briefing; policy
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Department of Health
National service framework for older people: [main report]; executive summary; and Medicines for older people: implementing medicines-related aspects of the NSF for older people [pack cover title]: Modern standards and service models: national service frameworks: older people (author: Department of Health) (2001)
3 volumes in pack.
This National Service Framework (NSF) sets out eight standards for the care of older people in all settings across health and social services. These are: rooting out age discrimination; person-centred care; intermediate care; general hospital care; stroke; falls; mental health for older people; and the promotion of health and active life in older age. The main report also describes how it is expected that the NSF will be delivered locally; and sets out "milestones", performance measures for assessing progress, and programmes supporting implementation. Most older people take prescribed medicines as part of their treatment; the medicines document describes how the use of medicines for and by older people can be improved. The executive summary outlines the eight standards and milestones. The NSF has been developed from advice of an External Reference Group (ERG), co-chaired by Ian Philp and Denise Platt, Chief Inspector, Social Services Inspectorate (SSI), supported by nine task groups examining different aspects of older people's health care.
Contact Details: Department of Health, PO Box 777, London SE1 6XH. Tel: 0800 555 777  |  Fax: +44 (01)1623 724524
E–mail: doh@prolog.uk.com | 
Web links: http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_4003066  | 
Target group: SSD/PCT/HA  |  Type / Format: book; policy
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Department of Health
Single Assessment Process: assessment scales (2 January 2004)
Advice is given on scales for many of the sub-domains of the Single Assessment Process (SAP) which localities may wish to consider. However, the scales listed are not endorsed by the Department of Health (DH). This document also includes an extensive list of general references. It draws attention to specialist information sources for assessing dementia, the needs of minority ethnic older people, case finding, and contact assessment. Three examples demonstrate different aspects of good practice, where the use of different types of assessment and different scales is involved: using a scale within general practice; understanding old age, needs and race; and joint and non-judgemental working in the case of challenging behaviour arising from dementia.
View assessment scales
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Web links: http://www.dh.gov.uk/assetRoot/04/07/32/78/04073278.pdf  | 
Target group: All staff  |  Type / Format: guidance
Availability / Price: Available as download only.  |  ISBN/ISSN:
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Department of Health
Single Assessment Process for older people: audit of progess up to 1 April and further developments during 2004/05 final version (26 March 2004)
Localities should audit their progress in implementing SAP up to April 2004, and, where necessary, identify further developments during 2004/05. While this is a stand-alone document, it draws on two further documents: 'Requirements for April 2004' and 'Supplementary checklist for implementation'. The self-audit template that is included enables localities to review their progress. An annex reproduces the checklist questions from the 'Supplementary checklist for implementation' document. These questions cover: inter-agency responsibility;, person-centred assessment and care planning; training, information sharing and IT support for SAP; and care co-ordination.
View document
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Web links: http://www.dh.gov.uk/assetRoot/04/08/06/40/04080640.pdf  | 
Target group:  |  Type / Format: audit tool
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Department of Health
Single Assessment Process for older people: requirements tor April 2004 annex to letter, April 2004 milestone (April 2004)
The letter from Antony Sheehan, Director of Care Services notes a key milestone in the National Service Framework for Older People (NSF), that from 1 April 2004, the systems and processes needed to underpin the Single Assessment Process (SAP) need to be in place in local health and social care systems. The annex summarises what localities should have in place to achieve successful implementation of SAP, and refers the reader to other documents on the Department of Health SAP website, particularly Questions and Answers (Questions 1 to 3) and Information Sharing.
View letter  | View requirements
Contact Details: Professor Antony Sheehan, Director of Care Services Tel:  |  Fax:
E–mail:  | 
Web links: http://www.dh.gov.uk/assetRoot/04/08/06/44/04080644.pdf  | 
Target group: SHA Chief Executives, Directors of Social Services  |  Type / Format: guidance
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Department of Health
Single Assessment Process for older people: supplementary checklist for implementation (2004)
This document (7 pp) is intended to support local health and social care communities facing particular difficulites in inplementing SAP and reaching the 1 April 2004 milestone. It includes checklists of questions. each acompanied by a commentary, on the following: inter-agency responsibility; person-centred assessment and care planning; training, information sharing and IT support for SAP; and care co-ordination. The checklists have wider applicability, and can be used to inform the Audit of Progress that localities are asked to complete by June 2004 in regard to the 1 April milestone.
View checklist
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Department of Health,
Supporting people with long term conditions liberating the talents of nurses who care for people with long term conditions [author: Department of Health - DH] (1 February 2005)
Nurses play a central role in caring for people with long-term conditions. This paper (30pp) describes some of these roles, paying particular attention to the new clinical function of community matron. It presents examples in practice of experiences in implementing case management, including Evercare and Unique Care.
Contact Details: Department of Health, PO Box 777, London SE1 6XH. Tel: 08701 555 455  |  Fax:
E–mail: dh@prolog.uk.com | 
Web links: http://www.dh.gov.uk/assetRoot/04/10/24/98/04102498.pdf  | 
Target group: Nurses  |  Type / Format: book
Availability / Price: FOC from the above address, or as download.  |  ISBN/ISSN:
Notes: Other contact details: Professional Leadership Team, Room 5W06, Quarry House, Quarry Hill, Leeds LS2 7UE. Tel 0113 254 6057.

Department of Health,
Supporting people with long term conditions an NHS and social care model to support local innovation and integration [author: Department of Health - DH] (5 January 2005)
The NHS and social care model is a blueprint to support local NHS and social care organisations in improving local services to people with long-term conditions. It draws on existing successes and innovations for the NHS and social care and international experience, to help local health communities to develop a more integrated systematic approach. This "Improving care, improving lives" document (44pp) includes examples of case management and disease-specific care management to illustrate how the model should work. View document
Contact Details: Department of Health, PO Box 777, London SE1 6XH. Tel: 08701 555 455  |  Fax:
E–mail: dh@prolog.uk.com | 
Web links:  | 
Target group: Nurses  |  Type / Format: book
Availability / Price: FOC from the above address, or as download.  |  ISBN/ISSN:
Notes: Other contact details: Long Term Conditions Team, Room 4N26, Quarry House, Quarry Hill, Leeds LS2 7UE. Tel 0113 254 6070

Department of Health,
The Community Care Assessment Directions 2004 Local Authority Circular LAC(2004)24 (26 August 2004)
These Directions come into force on 1 September 2004, and place existing good practice and guidance on conducting care assessments and care planning within a legal framework. This circular also notes that carers are entitled, under the Carers and Disabled Children Act 2000, to request an assessment of their needs in supporting the person they care for. It is also good practice that an assessment is offered to a carer who is going to be involved in providing part of the care package. However, a carer's refusal of the offer of an assessment should not be used as a reason to exclude the carer from assisting with care planning.
View circular
Contact Details: Policy Management Unit, Area 233-237, Wellington House, 133-155 Waterloo Road, London SE1 8UG, Tel:  |  Fax:
E–mail:  |  OPDenquiries@doh.gsi.gov.uk
Web links: http://www.dh.gov.uk/assetRoot/04/08/83/70/04088370.pdf  | 
Target group: All staff  |  Type / Format: guidance
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Department of Health
The national service framework for long-term conditions [author: Department of Health - DH] (March 2005)
This national service framework (NSF) sets eleven quality requirements for health and social care services for people with long-term neurological conditions to live as independently as possible. Much of the guidance in this document (107pp) can also apply to anyone living with a long-term condition. The quality requirements are: a person-centred service; early recognition, prompt diagnosis and treatment; emergency and acute management; early and specialist rehabilitation; community rehabilitation and support; vocational rehabilitation; providing equipment and accommodation; providing personal care and support; palliative care; supporting family and carers; and caring for people with neurological conditions in hospital or other health and social care settings. This NSF is supported by a web-based NSF good practice guide, an NSF information strategy, a leaflet for the public and glossary of terms (see www.dh.gov.uk/longtermnsf).
Contact Details: DH Publications Orderline, PO Box 777, London SE1 6XH. Tel: 08701 555 455  |  Fax:
E–mail: dh@prolog.uk.com | 
Web links: www.dh.gov.uk/longtermnsf  | 
Target group: All staff  |  Type / Format: book; guidance
Availability / Price: Web link as above, or FOC from the above address. Also available in Braille, audio cassette tape, disk and large print (ref 265109).  |  ISBN/ISSN:
Notes: Other contact details: Older People and Disability Policy Management Unit, Care Services Division, Department of Health, Room 8E30 Quarry House, Quarry Hill, Leeds LS2 7UE.

Department of Health
The NHS in England: the operating framework for 2007/08 guidance on preparation of local IM&T [information management and technology] plans (22 December 2006)
The NHS operating framework for 2007/08 (Annex 1) identified the need for sustained focus on information management and technology (IM&T) in the NHS to deliver better care. From 2007/08 onwards, IM&T investment and exploitation will form part of mainstream NHS planning in support of health and service priorities and reform.
This document (14 pp) provides supplementary guidance to all NHS Chief Executives, provides supplementary guidance to the NHS on the development of local IM&T plans in support of health and service priorities and reform. With the shift to a self-improving system, the accent is on local ownership and leadership for the local IM&T agenda, which also needs a set of national expectations and exploits the National Programme for IT (NPfIT). The content has implications for implementing e-SAP and the Current Assessment Framework (CAF), even if neither are mentioned.
Contact Details: Richard Jeavons, Director of IT Service Implementation, Department of Health, Richmond House, 79 Whitehall, London SW1A 2NS. Tel:  |  Fax:
E–mail:  | 
Web links: http://www.worcestershirehealth.nhs.uk/EXTRANET_Library/npfit_prog_board/agendas/2006_7/10_JAN/wictp_a_070112_04.pdf  | 
Target group: NHS Chief Executives  |  Type / Format: guidance
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Notes:

Department of Health
Use of the NHS Strategic Tracing Service (NSTS) by councils with social services responsibilities (CSSRs) (Local authority circular, LAC (2004)15)
The NHS Strategic Tracing Service (NSTS) enables NHS organisations to trace patients, confirm their unique identifier (the NHS nunber), and access administrative information about them. A small number of councils with social services responsibilities (CSSRs) have been piloting the use of the NSTS for two years. The pilots have demonstrated that significant benefits can be gained from having such access, particularly in terms of improving the accuracy of records. Access will facilitate the linking of health and social service records for initiatives integrating services such as the Single Assessment Process and the Electronic Social Care Record. The importance of security and confidentiality of the NSTS and its data is stressed. This letter (30 pp) announces a new agreement to allow CSSRs to obtain and verify NHS numbers for social services clients (at the cost of £950 + VAT per quarter, until 30 June 2006, when the circular is cancelled). The circular contains 2 appendices: Data access agreement; and Business justification and application for access.
Contact Details: Department of Health, PO Box 777, London SE1 6XH. Tel: 08701 555 455  |  Fax: 01623 724 524.
E–mail:  | 
Web links: http://www.dh.gov.uk/PublicationsAndStatistics/LettersAndCirculars/fs/en  | 
Target group: SSD Directors/Caldicott guardians  |  Type / Format: document
Availability / Price: FOC from any of the above.  |  ISBN/ISSN:
Notes: To discuss detail of this letter or its content, contact Phil Kirby, NSTS Account Manager, tel 07733 310675, e-mail Phil.Kirby@atosorigin.com ; or Sarah Perkins, tel 07733 312475, e-amail Sarah.Perkins@atosorigin.com

Department of Health -DH
The Whole System Demonstrator Programme (WSDAN) (October 2008)
WSDAN has been commissioned by the Whole System Demonstrator Programme at the Department of Health and through the Department of Health’s Policy Research Programme. The Whole System Demonstrator Programme is considered to be the largest control trial of telecare and telehealth in the world. The findings from the trial over the next two years will provide valuable evidence for the implementation of telecare and telehealth across health, housing and social care.
The Department of Health's Programme Manager for this important project, Tim Ellis, is now presenting a regular update on progress of WSDAN site jointly run by CSIP Networks and the King's Fund for the Department. To register for these updates go to the website link below.
Contact Details: WSD Action Network c/o The King's Fund 11-13 Cavendish Square London W1G 0AN Tel:  |  Fax:
E–mail: wsdnetwork@kingsfund.org.uk | 
Web links: http://www.wsdactionnetwork.org.uk/about_wsdan/index.html  | 
Target group:  |  Type / Format:
Availability / Price:  |  ISBN/ISSN:
Notes: Website announcement made on 1/10/08 at:- http://www.changeagentteam.org.uk/index.cfm?pid=218&catalogueContentID=3476

Department of Health - DH
A recipe for care - not a single ingredient Clinical case for change : report by Professor Ian Philp, National Director for Older People [author: Professor Ian Philp] (29 January 2007)
The Director for Older People, Department of Health reports on certain aspects in implementing the National Service Framework (NSF) for Older People in this document (12 pp). He offers a five-point plan for older people's care. First, early intervention and assessment of old age conditions. Second, long-term conditions management in the community, integrated with social care and specialist services. Third, early supported discharge from from hospital; and whenever possible delivering care closer to home. Fourth, general acute hospital care whenever needed, combined with quick access to new specialist centres. Lastly, partnerships built around the needs and wishes of older people and their families. To illustrate these five key elements, the report cites examples of successful treatment of falls and fractures. If replicated elsewhere, the prospect of services such as those offered by community hospitals such as Livingstone Hospital Rehabilitation Unit in Kent, is likely to be an attractive for many older people.
Contact Details: DH Publications Orderline, PO Box 777, London SE1 6XH Tel: 08701 555 455  |  Fax: 01623 724 524
E–mail: dh@prolog.uk.com | 
Web links: (www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsLibrary/Publicationslibrarysearchresults/index.htm?&selection=1 &isAdvancedSearch=LetterCircularLibrary&defaultCategory=551&taxonomyLibraryNodeID=572&ISBN=279044)  | 
Target group: LA/HA  |  Type / Format: strategies
Availability / Price: FOC download (publication ref. 279044).  |  ISBN/ISSN:
Notes: Other contact: Prof Ian Philp's Office, Department of Health, Room 155, Richmond House, 79 Whitehall, London SW1A 2NL. Tel 020 7210 5916

Department of Health - DH
Common assessment framework for adults demonstrator site programme Overview of phase 1 sites [CAF Policy Team, Department of Health - DH] (20/5/09)
This provides an overview of the CAF demonstrator site programme which has been prepared in collaboration with the demonstrator sites by the CAF Policy Team. This programme will develop and test improved information sharing across health, social care and wider community support services. The ten sites are: Barnsley, Camden, Hampshire, Lincolnshire, London Health & Social Care Integration Project, Rochdale, Shropshire, Stockport, Warwickshire, Westminster.
Contact Details: Tel:  |  Fax:
E–mail: caf@dh.gsi.gov.uk | 
Web links: Download from website: http://www.dh.gov.uk/publications  | 
Target group: LAs  |  Type / Format: policy
Availability / Price: electronic pdf format only  |  ISBN/ISSN:
Notes:

Department of Health - DH
Common assessment framework for adults demonstrator site programme Phase 2 [CAF Policy Team, Department of Health - DH] (20/5/09)
This programme will develop and test improved information sharing across health, social care and wider community support services. The ten sites are: Barnsley, Camden, Hampshire, Lincolnshire, London Health & Social Care Integration Project, Rochdale, Shropshire, Stockport, Warwickshire, Westminster. The local authority circular will be published shortly formally inviting Council led partnerships to make expressions of interest for phase 2 of the CAF for Adults programme. The prospectus for phase 2 will be at www.dh.gov.uk/caf when it is available. A series of events will be held in July for potential applicants for the second phase of the Common Assessment Framework for Adults Demonstrator Site Programme. Interested parties can reserve a place on these events via: http://www.dhcarenetworks.org.uk/CAF/Events/ It is anticipated that the prospectus outlining requirements for Phase 2 Sites will be published in July. The focus on Phase 2 sites will be to cover areas not addressed by the Phase 1 sites. Phase 2 update website: http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/DH_103490 This provides an overview of the Common Assessment for Adults Demonstrator Site Programme. The deadline for expressions of interest is 12 October 2009. These should be sent using the Phase Two Application form - details on the website.
Contact Details: Tel:  |  Fax:
E–mail: caf@dh.gsi.gov.uk | 
Web links: http://www.dhcarenetworks.org.uk/News/NewsItem/?cid=5702  | 
Target group: LAs  |  Type / Format: policy
Availability / Price: electronic pdf format only  |  ISBN/ISSN:
Notes:

Department of Health - DH
Everybody's Business Integrated mental health services for older adults: a service development guide [authors: Care Services Improvement Partnership - CSIP, Department of Health - DH] November 2005
This set of documents are a web-based resource to support commissioners and health and social care practitioners, and should be used as a set - the Guide with the five briefings (Key messages for commissioners; Information for Commissioners; Information for Service Users and Carers; Information for Health and Social Care Professionals; and, Information for Providers). The aim of the Service Development Guide is not to develop new policies, but improve health and social care practice at the front line, so that older adults with mental health problems, and their carers, have their needs met wherever they are in the system, without encountering discrimination or barriers to access. The Guide builds on the service models outlined in the National Service Framework for Older People (May 2001) and supports the principles promoted in the "vision" document, Securing Better Mental Health for Older Adults (8 pp June 2005) (website to download is given below). There is also an Older People's Mental Health Mapping framework, launched in November 2005 to coincide with this Guide, which will support local commissioning decisions by providing national benchmarking for local services. This Guide then is supported by a comprehensive web-based resource, including the mapping framework, which provides further information for anyone involved in health and social care for older people with mental health problems. The dedicated web site also includes guidance on best practice, local service examples and links to relevant policy.
Contact Details: Kate Hardy, Older People & Disability Division, Directorate of Care Services, Department of Health, 133-155 Waterloo Road, London SE1 8UG Tel: +44 (0)20 7972 4039  |  Fax:
E–mail:  | 
Web links: http://www.everybodysbusiness.org.uk  |  http://www.dh.gov.uk/policyandguidance/healthandsocialcaretopics/olderpeoplesservices
Target group: HA/LAs  |  Type / Format: guidance
Availability / Price: Download resource  |  ISBN/ISSN:
Notes:

Department of Health - DH
Launch of 11 pilot schemes to test self-assessment for people with long-term needs [author: Department of Health - DH] (4 August 2006)
People with long term health and social care needs will be able to assess their own support needs and apply directly for services to help them, due to 11 new pilots announced by Care Services Minister Ivan Lewis on 4 August. Annotated press release given below.
The ground-breaking new projects will explore the scope for enabling people to self assess their need for support from a range of services, such as equipment, home care, standard housing adaptations and low-level preventative services. The successful councils are: - London Borough of Barnet - Birmingham City Council - Bristol City Council - Croydon Council - Derby City Council - East Riding of Yorkshire County Council - London Borough of Hammersmith and Fulham - Kingston Upon Hull City Council - Royal Borough of Kingston Upon Thames - Nottinghamshire County Council - St. Helens Metropolitan Borough Council Some pilots involve a focus on people arranging their own care, as well as those in receipt of formal health and social care. There is also a focus, in a number of pilots, on groups in the community whose needs can be difficult to meet, including minority ethnic groups, carers and people living in rural areas. In all cases, self-assessment will be introduced as an additional point of access for local services, rather than a replacement for traditional ways of accessing services.
The pilots will launch in October 2006 and run until 30 September 2007. View press release
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.gnn.gov.uk/environment/fullDetail.asp?ReleaseID=218918&NewsAreaID=2&NavigatedFromDepartment=False  |  http://www.gnn.gov.uk/environment/mediaDetail.asp?MediaDetailsID=172936&NewsAreaID=2&ClientID=46&LocaleID=2
Target group: LA/HAs  |  Type / Format:
Availability / Price:  |  ISBN/ISSN:
Notes: The full press release can be read at the first above website link. The second website link is to a download file on the pilot scheme.

Department of Health - DH
National framework for NHS continuing healthcare and NHS-funded nursing care in England Consultation document [author: Department of Health] 19 June 2006
This is the main consultation document and it is one of eight documents that can be downloaded from the Department of Health's website. The other documents are: Core values and principles; Partial RIA (Regulatory Impact Assessment); Public information leaflet; Slide show presentation (powerpoint); Decision-support tool; Covering letter; and, Public consultation events schedule.
These documents in this consultation detail the proposals for a National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care in England. This National Framework has two main purposes. Firstly, it sets out a single policy on who should receive NHS funding, be that fully funded NHS Continuing Healthcare (where the NHS funds the whole care package) or NHS-funded Nursing Care (where the NHS is responsible for the nursing required from a registered nurse in a care home). Secondly, it proposes a standard process for assessing eligibility for these services, to help support consistent decision-making.
The deadline for the consultation is: 22 September 2006. Contact details for responses to the consultation are as follows: Simon Medcalf at the Department of Health (address below).
Contact Details: Simon Medcalf Room 116, Wellington House, 133-155 Waterloo Road, London SE1 8UG. Tel:  |  Fax: +44 (0)20 7972 4202
E–mail: national.continuing.care@dh.gsi.gov.uk | 
Web links: http://www.dh.gov.uk/en/Consultations/Closedconsultations/DH_4139205  | 
Target group: LA/HAs  |  Type / Format: policy
Availability / Price: electronic format only  |  ISBN/ISSN:
Notes:

Department of Health - DH
NHS Number in Social Care [news alert] [Department of Health - DH] (October 2008)
It was announced on 3rd October 2008 that Ministers have decided the NHS Number may be used by social care for linking user records. The NHS Number must be used in the NHS for linking health records in line with local plans. The NHS Number is the only National Unique Patient Identifier in operation in the NHS. Using the NHS Number makes it possible to share patient information safely, efficiently and accurately across NHS organisations. See website below for further information.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.connectingforhealth.nhs.uk/systemsandservices/nhsnumber/staff  | 
Target group: LAs/HAS  |  Type / Format: protocols
Availability / Price:  |  ISBN/ISSN:
Notes: Website announcement made on 3/10/08 at :- http://www.changeagentteam.org.uk/index.cfm?pid=218&catalogueContentID=3481

Department of Health - DH
POPP Project profiles [Partnership for Older People] (16 November 2005)
The Department of Health's Older People and Disability Division is leading a project 'Partnerships for Older People Projects' (POPP). The project's strategic aim is to test and evaluate innovative approaches that sustain prevention work, in order to improve outcomes for older people. Of the 19 pilot projects being established (during 2006/07 and 2007/08), four include the Single Assessment Process (SAP) as part of their remit: East Sussex (Independence First); Leeds (Service redesign for Older people with mental health needs); North Yorkshire; and Brent (Integrated Care Co-ordination Service). This document (65 pp) describes the 19 pilots, some of which have a mental health focus.
UPDATE given in the social work magazine Community Care, issue 7 December 2006, p10.
Pilot schemes providing these innovative preventive services are already showing evidence of the economic benefits of earlier intervention, reported Ivan Lewis (Care Services Minister). This would help influence 2007/08 comprehensive spending review. Lewis also announced the areas to be given a share of £18.5m for the second phase of the programme which starts in 2007. The areas are Rochdale, Tameside, Calderdale, Leicestershire and Rutland, Croydon, West Sussex, Kent, North Somerset, Devon and Gloucestershire. POPP Newsletter available from CSIP website - (issue January 2008 no 2) link given below.
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.dh.gov.uk/assetRoot/04/12/26/23/04122623.pdf  |  http://www.changeagentteam.org.uk/index.cfm?pid=218&catalogueContentID=3084
Target group:  |  Type / Format: case study
Availability / Price: Available as download only.  |  ISBN/ISSN:
Notes:

Department of Health - DH
POPPs wants to hear about early intervention services [Department of Health]
To expand its large body of practice and evidence about effective preventative services, the Partnerships for Older People Projects (POPPs) programme would like to hear about any interesting practice you are undertaking on prevention and early intervention. The programme is interested in hearing about the following:- Information, advice, advocacy and brokerage services Involving older people in governance, commissioning, evaluation and service planning Initiatives to challenge stereotypes and to positively strengthen older people's citizenship rights Community development approaches Public health or other lifestyle initiatives Intermediate care Case finding and early intervention Crisis response services Joint case management of people with long term conditions or complex needs Reducing admissions to care homes or hospital Step down from hospital and supported hospital discharge.
Please email your examples to info.prevention@dh.gsi.gov.uk. Examples which involve joint working or 'whole system' approaches, and those where there are demonstrable efficiency gains (or savings) are particularly welcome.
Contact Details: Tel:  |  Fax:
E–mail: info.prevention@dh.gsi.gov.uk | 
Web links: http://www.dh.gov.uk/en/SocialCare/Deliveringadultsocialcare/Olderpeople/PartnershipsforOlderPeopleProjects/index.htm  | 
Target group:  |  Type / Format:
Availability / Price:  |  ISBN/ISSN:
Notes:

Department of Health - DH
Shifting care closer to home Care Closer to Home demonstration sites - report of the speciality subgroups [author: Speciality sub groups of the Care Closer to Home Demonstration Sites Project ] (23 October 2007)
The White Paper - Our Health, Our Care Our Say : a new direction for community services is the background to this development; but should also be considered alongside Professor Ian Philp's report published in January 2007, "A recipe for care - not a single ingredient ".
For over a year, the Department of Health has worked with over 100 stakeholders, including patients, to identify good practice in delivering care in convenient settings, and has teased out with the experts the benefits, challenges and solutions. Six speciality sub-groups were set up and the first task for each was to identify examples of existing innovative practice in delivering care in more convenient settings for patients.The six specialities focused upon were: Orthopaedic surgery; Urology; General surgery; ENT; Gynaecology; and, Dermatology. Productive links were made to the 18 weeks programme (indeed, in the case of the orthopaedic sub-group, the same group covered both the care closer to home project and co-ordination of the work on 18 weeks). An independent evaluation of this good practice was carried out by the National Primary Care Research and Development Centre at Manchester University. This study provides an insight into the experiences of the 30 demonstration sites. Meanwhile, the sub groups learnt more about the demonstration sites and about shifting care more generally in their specialities and this work has culminated in the production of this report.
There are six chapters, one per speciality, each written by the health professionals and patients involved in the project – they therefore vary in style and emphasis. Each chapter describes how one speciality area fared in delivering care in more convenient settings currently. They describe the implications of changing service patterns, the challenges faced on the journey to reform, and most importantly provide advice about how to overcome these challenges. This document is therefore not a piece of Government policy, but an example of clinicians, managers and service users working together to develop new ways of improving services and of spreading the experience of innovation across the system.
Contact Details: Jason Yiannikkiou (Policy Team - Shifting Care Closer to Home) DH Publications Orderline, PO Box 777, London SE1 6XH Tel: 08701 555 455 020 7210 5277 (JY)  |  Fax: 01623 724 524
E–mail: dh@prolog.uk.com | 
Web links:  | 
Target group: LA/HA  |  Type / Format: strategies
Availability / Price: FOC download  |  ISBN/ISSN:
Notes: Gateway ref: 8419

Department of Health - DH
The national service framework for long-term neurological conditions national support for local implementation 2008 [author: Beverley Hopcutt] (6 May 2008)
This document (21 pp) is the product of collaboration between the Department of Health (DH), the Care Service Improvement Partnership (CSIP) and the Third sector. It is a summary of resources, tools and guidance available to local commissioners and service providers to support local delivery of the national service framework for long-term neurological conditions (NSF) since its publication in 2005. It includes: an outline of the DH's NSF programme including work still in progress and other relevant resources from key broader programmes; tools and awareness raising activities developed by CSIP; resources developed by the Third sector; and a programme of future actions.
Contact Details: Helen Wiggins, Social Care, Local Government & Care Partnership, Room 8E25, Quarry House, Quarry Hill, Leeds LS2 7UE. Tel: 0113 254 6486  |  Fax:
E–mail:  | 
Web links: http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_084579  | 
Target group: HA staff  |  Type / Format: guidance
Availability / Price: Electronic PDF format only  |  ISBN/ISSN:
Notes: Beverley Hopcutt is is Clinical Adviser, Long-term (Neurological) Conditions

Department of Health (DH)
The national framework for NHS continuing healthcare and NHS-funded nursing care [author: Social Care Policy and Innovation (System Reform), Department of Health - DH] 26 June 2007
This guidance document sets out the principles and processes of the National Framework for NHS Continuing Healthcare and NHS funded Nursing Care. An implementation date of 1 October 2007 is set. This policy guidance results from the consultation process begun in June 2006 when draft guidance was circulated. This guidance concentrates mainly on the process for establishing eligibility for NHS continuing healthcare and principles of care planning and dispute resolution relevant to that process, rather than specifying every aspect of planning NHS continuing care. Eligibility assessments for care should be carried out by a multi-disciplinary team in line with the Core Values and Principles section and taking into account other existing guidance.
There are five Annexes; two of which focus on key court cases about continuing care which have influenced the policy now formulated in this new framework i.e the Coughlan judgement (R. v North and East Devon Health Authority ex parte Pamela Coughlan) and the Grogan judgement (R. v Bexley NHS Care Trust ex parte Grogan). A Glossary; Determining the need for registered nursing care; and, Independent Review Panel procedures are the other three annexes.
This guidance is being circulated to Lead officials for continuing care in SHAs and PCTs and councils with social services responsibility. Until the implementation date the DH advises that it should be treated as best practice guidance. This guidance supersedes circular documents: HSC2001/15 and LAC2001(18) NHS and local councils responsibilities NHS continuing care : action following the Grogan judgement (2006). (KJ)
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links:  | 
Target group: HA/LAs  |  Type / Format: guidance
Availability / Price: Electronic format only, download from website: http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_076288  |  ISBN/ISSN: -
Notes: Gateway reference : 8427

Department of Health; King's Fund
WSDAN Evidence Database (June 2009)
The WSDAN evidence database is a searchable online directory that brings together published and unpublished materials related to the impact and evidence of telehealth and telecare in the management of people with long-term conditions. It was launched to the public at the WSDAN Telehealth and Telecare Roadshow at the Leeds Hilton on 11 June 2009. Understanding ‘what works’ in terms of telehealth and telecare applications in the management of patients with long-term conditions is problematic as there is rarely an independent source of information that might enable commissioners and professionals to understand the benefits and costs of investing in and working with systems using innovative technologies. While the WSDAN evidence database will not provide all the answers, it has been set up to guide those seeking some external validity to such decisions by giving them access to information on the potential benefits and impact of telecare and telehealth.
Contact Details: WSD Action Network c/o The King's Fund 11-13 Cavendish Square London W1G 0AN Tel:  |  Fax:
E–mail: wsdnetwork@kingsfund.org.uk | 
Web links: http://www.wsdactionnetwork.org.uk/resources/evidence_database.html  | 
Target group:  |  Type / Format:
Availability / Price:  |  ISBN/ISSN:
Notes:

Department of Health; Social Services Inspectorate
Pharmaceutical care package tariffs
Form for recording details of services to be provided for an older person's medication needs (e.g. compliance, dispensing, domiciliary visit service).
View form.
Contact Details: Lelly Oboh, Senior Prescribing Adviser, Lambeth PCT / Older People NSF Pharmacy Adviser, London Specialist Pharmacy Services, Streatham Common Clinic, 293 Streatham High Road, London SW16 3NP. Tel: 020 8243 2417  |  Fax: 020 8243 2402
E–mail: lelly.oboh@lambethpct.nhs.uk | 
Web links:  | 
Target group: Pharmacists  |  Type / Format: Form
Availability / Price:  |  ISBN/ISSN:
Notes:

Derbyshire Mental Health Services NHS Trust
Advance Directives policy [author: Phil Hopkinson] (January 2004)
This policy is designed to help clinical staff to deliver an ethically and legally sound service by: defining the legal rights that an individual has to specify regarding how he or she would like to be treated at a future time. It defines the limits of such advance directives; describes how patients can be involved in their care through the formulation of an Advance Directive; and describes procedures that trust staff should follow to ascertain that any such relevant directives are honoured by clinical staff in the treatment of an individual deemed incapable of making treatment decisions. Although clearly intended for use by mental health services, the material could be applied to SAP.
View policy
Contact Details: Phil Hopkinson, Derbyshire Mental Health Services NHS Trust, Trust Headquarters, Bramble House, Kingsway Hospital, Derby DE22 3LZ. Tel: 01332 623737  |  Fax: 01332 331254
E–mail:  | 
Web links: http://www.derbyshirementalhealthservices.nhs.uk  | 
Target group: MHT  |  Type / Format: guidance
Availability / Price:  |  ISBN/ISSN:
Notes:

Derbyshire Mental Health Services NHS Trust
Guidelines for people making an advance directive [author: Phil Hopkinson] (January 2004)
Explains the differences between an Advance Directive, an Advance Request, and an Advance Refusal. It also explains about the trust 'Advance Directive for Treatment and Care' form (dated December 2003), which accompanies this document. Part 1 of the form deals with an individual's treatment and care, Part 2, personal and home life, and Part 3 lists people whom the patient has informed of the contents of the advance directive. Although clearly intended for use by mental health services, the material could be applied to SAP.
View guidelines  View form
Contact Details: Phil Hopkinson, Derbyshire Mental Health Services NHS Trust, Trust Headquarters, Bramble House, Kingsway Hospital, Derby DE22 3LZ. Tel: 01332 623737  |  Fax: 01332 331254
E–mail:  | 
Web links: http://www.derbyshirementalhealthservices.nhs.uk  | 
Target group: MHT  |  Type / Format: guidance
Availability / Price:  |  ISBN/ISSN:
Notes:

Devon County Council Social Services
Contact assessment (SAP1) Devon, Plymouth and Torbay Health and Social Care Single Assessment Process (2003)
Assessment form (4 pp) for contact assessments for the Devon, Plymouth and Torbay Health and Social Care Single Assessment Process.
Contact Details: Mike Brooks - SAP Programme Manager, Devon County Council, County Hall, Topsham Road, Exeter EX2 4QD Tel: +44 (0)1392 205205 (switch) +44 (0)1392 687141 (direct brooks and brewer)  |  Fax:
E–mail: michael.brooks@exeter-pct.nhs.uk |  wendy.brewer@exeter-pct.nhs.uk
Web links: http://www.swdhis.nhs.uk:8080/SAP  |  http://www.devon.gov.uk/socserve/sap/
Target group: PCT/SSD staff  |  Type / Format: assessment tool
Availability / Price:  |  ISBN/ISSN:
Notes: (Website password on application)
Other contact: Wendy Brewer, SAP Project Manager.

Devon County Council Social Services
Delayed discharge supplement Devon, Plymouth and Torbay Health and Social Care Single Assessment Process notification (Nov 2003)
Assessment form (4 pp) to be used relating to delayed discharge for the Devon, Plymouth and Torbay Health and Social Care Single Assessment Process.
Contact Details: Mike Brooks - SAP Programme Manager; Wendy Brewer, SAP Project Manager Devon County Council, County Hall, Topsham Road, Exeter EX2 4QD Tel: +44 (0)1392 205205 (switch) +44 (0)1392 687141 (direct brooks and brewer)  |  Fax:
E–mail: michael.brooks@exeter-pct.nhs.uk |  wendy.brewer@exeter-pct.nhs.uk
Web links: http://www.swdhis.nhs.uk:8080/SAP  |  http://www.devon.gov.uk/socserve/sap/
Target group: PCT/SSD staff  |  Type / Format: assessment tool
Availability / Price:  |  ISBN/ISSN:
Notes: (Website password on application)
Other contact: Wendy Brewer, SAP Project Manager.

Devon County Council Social Services
Developing a Single Assessment Process across Devon, Torbay and Plymouth (2003)
Powerpoint presentation (17 frames) outlining SAP which is being used across all PCTs, NHS Trusts and SSDs across Devon. It gives overviews of the four types of assessment, and how Devon authorities' approaches to SAP link in with other policies and services for older people.
Contact Details: Mike Brooks - SAP Programme Manager, Devon County Council, County Hall, Topsham Road , Exeter EX2 4QD Tel: +44 (0)1392 205205 (switch) +44 (0)1392 687141 (direct brooks and brewer)  |  Fax:
E–mail: michael.brooks@exeter-pct.nhs.uk |  wendy.brewer@exeter-pct.nhs.uk
Web links: http://www.swdhis.nhs.uk:8080/SAP  |  http://www.devon.gov.uk/socserve/sap/
Target group: PCT/SSD staff  |  Type / Format: powerpoint
Availability / Price:  |  ISBN/ISSN:
Notes: (Web site password on application)
Other contact: Wendy Brewer, SAP Project Manager.

Devon County Council Social Services
Mission statement, the Devon, Torbay and Plymouth Single Assessment Process (2003)
Mission statement (1 page), used across the PCTs, NHS Trusts and SSDs across Devon.
Contact Details: Mike Brooks - SAP Programme Manager, Devon County Council, County Hall, Topsham Road , Exeter EX2 4QD Tel: +44 (0)1392 205205 (switch) +44 (0)1392 687141 (direct brooks and brewer)  |  Fax:
E–mail: michael.brooks@exeter-pct.nhs.uk |  wendy.brewer@exeter-pct.nhs.uk
Web links: http://www.swdhis.nhs.uk:8080/SAP  |  http://www.devon.gov.uk/socserve/sap/
Target group: PCT/SSD staff  |  Type / Format: mission statement; strategy
Availability / Price:  |  ISBN/ISSN:
Notes: (Website password on application)
Other contact: Wendy Brewer, SAP Project Manager.

Devon County Council Social Services
Single Assessment Process: Glossary of terms, Devon Single Assessment Project Issue 1.0, Ref SAP/DEL/019 [author: Wendy Brewer] (4 December 2003)
Download document (4 pp).
The purpose of this document is to provide a comprehensive glossary of terms.
Contact Details: Mike Brooks - SAP Programme Manager, Devon County Council, County Hall, Topsham Road, Exeter EX2 4QD Tel: +44 (0)1392 205205 (switch) +44 (0)1392 687141 (direct brooks and brewer)  |  Fax:
E–mail: michael.brooks@exeter-pct.nhs.uk |  wendy.brewer@exeter-pct.nhs.uk
Web links: http://www.swdhis.nhs.uk:8080/SAP  |  http://www.devon.gov.uk/socserve/sap/
Target group:  |  Type / Format: glossary
Availability / Price:  |  ISBN/ISSN:
Notes: (Website password on application)
Other contact: Wendy Brewer, SAP Project Manager.

Devon County Council Social Services
Single Assessment Process: SAP framework, Devon Single Assessment Project Draft 1.0, Ref SAP/DEL/016 [author: Mike Brooks] (24 November 2003)
Download document (5 pp)
The purpose of this document is to define the organisational, process, cultural and skill framework that local implementation teams must have in place prior to implementing the SAP.
Contact Details: Mike Brooks - SAP Programme Manager, Devon County Council, County Hall, Topsham Road, Exeter EX2 4QD Tel: +44 (0)1392 205205 (switch) +44 (0)1392 687141 (direct brooks and brewer)  |  Fax:
E–mail: michael.brooks@exeter-pct.nhs.uk |  wendy.brewer@exeter-pct.nhs.uk
Web links: http://www.swdhis.nhs.uk:8080/SAP  |  http://www.devon.gov.uk/socserve/sap/
Target group:  |  Type / Format: strategy
Availability / Price:  |  ISBN/ISSN:
Notes: (Website password on application)
Other contact: Wendy Brewer, SAP Project Manager.

Devon County Council Social Services
Single Assessment Process: SAP policy, Devon Single Assessment Project Draft 1.0, Ref SAP/DEL/018 [author: Wendy Brewer] (4 December 2003)
Download policy document (7 pp).
The purpose of this document is to outline the formal course of action to be taken when implementing the Devon, Plymouth and Torbay Single Assessment Process.

Contact Details: Mike Brooks - SAP Programme Manager, Devon County Council, County Hall, Topsham Road, Exeter EX2 4QD Tel: +44 (0)1392 205205 (switch) +44 (0)1392 687141 (direct brooks and brewer)  |  Fax:
E–mail: michael.brooks@exeter-pct.nhs.uk |  wendy.brewer@exeter-pct.nhs.uk
Web links: http://www.swdhis.nhs.uk:8080/SAP  |  http://www.devon.gov.uk/socserve/sap/
Target group:  |  Type / Format: strategy
Availability / Price:  |  ISBN/ISSN:
Notes: (Website password on application)
Other contact: Wendy Brewer, SAP Project Manager.

Disabled Living Foundation - DLF
AskSARA Helpline [Disabled Living Foundation] (October 2007)
AskSARA is an online self assessment tool developed by the DLF to help a person make adjustments to their life to improve it, and involves the person going through a self assessment process. AskSARA is an innovative way for older and disabled people and their families to obtain advice about equipment that can help them in their daily lives. It is also possible to do an assessment on behalf of someone else. The products and the information that are suggested are designed to give small pieces of advice, suggest minor adaptations around the home, simple changes, ‘low level’ equipment. The advice and information has been updated with the help of Occupational Therapists, who have used their expertise to ensure AskSARA contains the most up-to-date and relevant information. It might be AskSARA does not meet a person’s needs if they are more complex. For those cases, other sources of assistance will be suggested that could include referral to the main DLF Helpline.
DLF have been funded for a pilot project of AskSARA for people aged 60 years+ from London. Services include an impartial and confidential helpline and outreach services.
Contact Details: Hugh Dobie, Marketing Officer - 020 7289 6111 ext 211 Disabled Living Foundation 380-384 Harrow Road London W9 2HU Tel: AskSARA helpline: 0845 470 7272 - Opening hours: 10am-4pm, M-F.  |  Fax:
E–mail: hugh.dobie@dlf.org.uk | 
Web links: http://www.asksara.org.uk.  | 
Target group:  |  Type / Format: assessment tools
Availability / Price:  |  ISBN/ISSN:
Notes:

DLA part of the DLA Group
A guide to the 'Protection of Vulnerable Adults' [POVA] scheme [author: DLA] (February 2004)
The 'Protection of Vulnerable Adults' scheme is operational from 26 July 2004, when it will only be applicable to care workers in care homes and domiciliary care agencies providing personal care, including employment agencies supplying staff to carry out care.
This POVA Guide (4pp) is produced by an international law firm, as an insert to its newsletter, Healthcheck. It provides questions and answers on POVA checks and how to make references to the POVA list. It also notes the scheme's phased implementation: it will eventually apply to many sectors of the health and social care industry. The guide also draws attention to the policies, codes of practice and memoranda which apply in a particular local authority area and which should be followed in relation to any reports of any harm or abuse. It should be noted that this document is not intended to be relied on as a definitive statement of the law, and specific advice should always be sought on any particular issue
Contact Details: Keith Lewin (ed) DLA, 3 Noble Street, London EC2V 7EE Tel: 08700 111 111  |  Fax:
E–mail:  | 
Web links: http://www.dla.com  | 
Target group: LA/HA  |  Type / Format: guidance
Availability / Price:  |  ISBN/ISSN:
Notes: Other contacts at DLA: Mark Dale, Lynn Davies, Paul Ridout and Dawn Leonard.
This document updates the situation previously reported in DLA' s Healthcheck newsletter insert dated February 2004.

Dorset and Somerset Strategic Health Authority
Dignity on the ward audit template [author: Sharon Waight] (May 2005)
Audit tool (18pp) designed to support the assessment of core standards for delivering dignity on the wards and departments of hospitals in community, acute and mental health sectors. The aim of this template is to assess patient dignity issues across a whole organisation, by looking at how well wards and departments are meeting the core standards. It covers five key themes: patient environment; privacy, dignity and modesty; communication with patients; promoting individual needs; and staff training.
View template.
Contact Details: Sharon Waight, Dorset and Somerset Strategic Health Authority, Wynford House, Lufton Way, Lufton, Yeovil, Somerset BA22 8HR. Tel: +44 (0)1935 384111  |  Fax:
E–mail: sharon.waight@dsha.nhs.uk | 
Web links: http://www.dorsetsomerset.nhs.uk/  | 
Target group: Hospitals in all sectors  |  Type / Format: audit tool
Availability / Price:  |  ISBN/ISSN:
Notes:

Dr Rachel Norman, Research Fellow,
Dementia in acute care settings A resource for caring for people with dementia on medical and surgical wards [designer of resource: Dr Rachel Norman] (June 2005)
Following four years of research and development, a resource aimed at informing the nursing care provided to people with dementia in general hospital settings has been introduced by the University of the West of England, Bristol, in collaboration with the Change Agent Team and The Mental Health Foundation.
The resource, which is based on the findings of a research project that explored how people with dementia experienced an admission to a general hospital setting, attempts to encourage nursing staff to 'get to know' the person with dementia they are caring for in order to improve their hospital stay.
The resource has been designed to inform practice through an educational poster that can be displayed in ward settings and an interactive information-gathering sheet designed to be individualised for each patient with dementia who is admitted to an acute medical or surgical ward.
Each element of the resource, which is available as a PDF document, downloadable from the website of the Health and Social Care (CAT) Change Agent Team, DH, is designed to be reproduced and distributed throughout hospital wards, as required. There are six elements to the resource, each of which should be downloaded and printed to form the entire resource: a covering letter that offers the context and suggested uses of the resource; a detailed report that discusses the resource's development and the research behind it; Information Reader Box template; the information-gathering sheet, an example of a completed information-gathering sheet, and a 'quick-guide' that can be given to nursing staff.
Dr Norman would welcome feedback from implementation of this resource.
Contact Details: Dr Rachel Norman, Research Fellow, Faculty of Health and Social Care, University of the West of England, Bristol Tel:  |  Fax:
E–mail: Rachel2.Norman@uwe.ac.uk | 
Web links: http://changeagentteam.org.uk/index.cfm?pid=250  | 
Target group: HAs  |  Type / Format: guidance; toolkit
Availability / Price: download documents from website detailed above (CAT)  |  ISBN/ISSN:
Notes:

East Sussex, Brighton and Hove LIS Confidentiality and Security Sub-Group
Guidance for organisations to ensure the secure and confidential sharing of person identifiable information Version 4.1c (March 2003)
This guidance contains the requirements, both legal and government, regarding safe and secure information handling. The guidance has been developed to meet the information security requirements for sharing person-identifiable information across the organisations of East Sussex, Brighton and Hove Health and Social Care Community. It has also been adopted in a modified format by the Kent and Medway Health and Social Care Community, who have had involvement in development of these guidelines.
View guidance
Contact Details: Isobel Warren, Joint SAP project manager (with Caroline Blackett) East Sussex Social Services and East Sussex Primary Care Trusts Tel: 01273 403633  |  Fax:
E–mail: isobel.warren@esbh.nhs.uk | 
Web links:  | 
Target group:  |  Type / Format: protocol; guidance
Availability / Price:  |  ISBN/ISSN:
Notes: Developed by members of the group: Colin Styles (East Sussex County Healthcare NHS Trust); Jez MacDonald (East Sussex, Brighton and Hove Health Shared Services); Isobel Warren (East Sussex, Brighton and Hove Health Shared Services); Linda Douglas (East Sussex Hospitals NHS Trust); Susan Morra (East Sussex, Brighton and Hove Health Shared Services); Jo Gilmore (East Sussex, Brighton and Hove Health Shared Services)

East Sussex Local Information Sharing and Confidentiality (LISC group)
Information Security Training - e-learning web site
Training for Health Service staff outlining their duties and responsibilities around confidentiality of information. The aim of this package is to give an overview of the key principles. The package consists of four sections, or "modules".
Section 1: Obtaining and Holding Personal Information : This section explains the types of information that can be collected, and describes why and how people need to be informed that information is held about them.
Section 2: Releasing Personal Information to Others: This section describes the circumstances under which information may be disclosed to others.
Section 3: Maintaining and Disposing of Personal Information: The duty to keep information accurate and up-to-date is explained here, as well as how to dispose of unwanted confidential material.
Section 4: Physical Security: This section describes how to keep paper-based information as well as computer files secure.
The site also includes a glossary, case study and quiz.
Contact Details: Isobel Warren, Joint SAP project manager (with Caroline Blackett) East Sussex Social Services and East Sussex Primary Care Trusts Tel: 01273 403633  |  Fax:
E–mail: isobel.warren@esbh.nhs.uk | 
Web links: http://www.healthesussex.nhs.uk/is_training/index.asp  | 
Target group:  |  Type / Format: Web site; glossary; e-learning
Availability / Price:  |  ISBN/ISSN:
Notes: Developed by members of the group: Colin Styles (East Sussex County Healthcare NHS Trust); Jez MacDonald (East Sussex, Brighton and Hove Health Shared Services); Isobel Warren (East Sussex, Brighton and Hove Health Shared Services); Linda Douglas (East Sussex Hospitals NHS Trust); Susan Morra (East Sussex, Brighton and Hove Health Shared Services); Jo Gilmore (East Sussex, Brighton and Hove Health Shared Services)

East Sussex Social Services & East Sussex PCTs
Project Pilot Evaluation: Pilot of Single Assessment Process within Firwood Intermediate Care Centre [authors: Isobel Warren/ Caroline Blackett] 26/01/2005
This document outlines evaluation findings from a pilot Single Assessment Process project centred on the Firwood Intermediate Care Team, Eastbourne. The FACE (Functional Assessment of Care Environments) documentation was introduced to support assessment of service users across Health and Social Care from April 2004. Evaluation of the project commenced in November 2004. The objectives of the evaluation were to evaluate the use of the FACE accredited tool for ease of completion by staff member, ease of use by service user, and ability to complete forms in electronic format. Ease of information sharing, and potential for wider usage was also assessed. View document
Contact Details: Isobel Warren and Caroline Blackett, Joint SAP Project Managers East Sussex County Council, County Hall, St Anne's Crescent, Lewes, East Sussex, BN7 1SG Tel: 01273 403633 - IW 01273 403627 - CB  |  Fax:
E–mail: isobel.warren@esbh.nhs.uk |  caroline.blackett@esbh.nhs.uk
Web links: http://www.eastsussex.gov.uk/socialcare/  | 
Target group:  |  Type / Format: evaluation
Availability / Price:  |  ISBN/ISSN:
Notes:

East Sussex Social Services & East Sussex PCTs
Staff evaluation questionnaire Service user questionnaire [authors: Isobel Warren/ Caroline Blackett] 26/01/2005
East Sussex has developed questionnaires for evaluating SAP from the perspective of staff doing assessments using FACE and service users being assessed.
View user questionnaire  | View staff questionnaire.
Contact Details: Isobel Warren and Caroline Blackett, Joint SAP Project Managers East Sussex County Council, County Hall, St Anne's Crescent, Lewes, East Sussex, BN7 1SG Tel: 01273 403633 - IW 01273 403627 - CB  |  Fax:
E–mail: isobel.warren@esbh.nhs.uk |  caroline.blackett@esbh.nhs.uk
Web links: http://www.eastsussex.gov.uk/socialcare/  | 
Target group:  |  Type / Format: evaluation
Availability / Price:  |  ISBN/ISSN:
Notes:

Elderly Accommodation Counsel
Housing options for older people (HOOP): ... to move or not to move? that is the question ... a self-assessment form for people wondering whether or not to move home and seeking information on options
The HOOP tool has been produced by Elderly Accommodation Counsel (EAC) and the School for Policy Studies, University of the West of England (UWE), with support from the Housing Corporation Innovation and Good Practice Programme.
The questionnaire is designed to help people who are trying to decide whether or not to move home in later life. It invites the individual to look at nine different aspects of his or her home, one by one, to help clarify which things re right and where there are problems. The purpose is to think through factors about moving or staying put, and to find out more about the options that are relevant to an older person's situation.
Contact Details: Tel: +44 (0)20 7820 1343  |  Fax:
E–mail:  | 
Web links: http://www.housingcare.org  | 
Target group: Older people  |  Type / Format: assessment tool
Availability / Price:  |  ISBN/ISSN:
Notes:

ERDIP (Electronic Record Development and Implementation Programme), NHS Information Authority
Consent and confidentiality (author: NHS Information Authority) (01 December 2003)
Confidentiality and consent are key issues in relation to shared or distributed electronic records systems. This website (Web link 1, below) comprises a set of experimental products and/or reports to the NHSIS (NHS Information Authority): sample information leaflets / consent forms; ERDIP Security, Consent and Confidentiality; and strategy documents. Among the organisations featured is West Surrey Health and Social Care Community, who initiated a project called SSHARE, pilot for ERDIP, 2000-2003, in which older people were a key element along with mental health. The material is relevant to SAP because it is focused on local solutions.
The website also has ERDIP demonstration project materials available for: Bradford; Bury Knowle Health Centre, Headington, Oxford; Camden & Islington; Cornwall; Co Durham & Darlington; Dorset; Gloucestershire; Hadfield Medical Centre, Glossop, Derbyshire; Hillingdon; Kingston & Richmond; Merton, Sutton & Wandsworth; North & Mid Hampshire; South & West Devon; South Staffordshire; Suffolk; Tees; Walsall; and Wirral.
Although the ERDIP Programme has closed, archived news has been kept for posterity on the ERDIP section of the NHS Information Authority's website (Web Link 2, below).
Contact Details: NHS Information Authority Aqueous II, Aston Cross, Rocky Lane, Birmingham B6 5RQ. Tel: 08456 586 586  |  Fax: 0121 333 0334
E–mail:  | 
Web links: http://www.nhsia.nhs.uk/erdip/pages/evaluation/consentandconfid.asp  |  http://www.nhsia.nhs.uk/erdip/pages/default.asp
Target group:  |  Type / Format: web site
Availability / Price:  |  ISBN/ISSN:
Notes:

ERoSH - the Emerging Role of Sheltered Housing project
Action on sheltered housing - a checklist for social services - sheltered housing has changed (2003)
4 pages. This leaflet aims to encourage social service staff to consider sheltered housing for those more frail and older than accommodated in the past for this type of housing.
Contact Details: PO Box 2616 Chippenham Wiltshire SN15 1WZ Tel: +44 (0)1905 21112  |  Fax: +44 (0)1249 654249
E–mail: info@shelteredhousing.org | 
Web links: http://www.shelteredhousing.org  | 
Target group: LA  |  Type / Format: guidance; publicity materials
Availability / Price:  |  ISBN/ISSN:
Notes: Leaflet is one of four in a series produced by ERoSH, a consortium of sheltered housing providers.

ERoSH - the Emerging Role of Sheltered Housing project
General enquirers, older people, their friends and relatives - 8 key questions and answers about sheltered housing - sheltered housing has changed (2003)
4 pages. This leaflet aims to encourage sheltered housing to be considered more often for those more frail and older than accommodated in the past for this type of housing.
Contact Details: PO Box 2616 Chippenham Wiltshire SN15 1WZ Tel: +44 (0)1905 21112  |  Fax: +44 (0)1249 654249
E–mail: info@shelteredhousing.org | 
Web links: http://www.shelteredhousing.org  | 
Target group: general public  |  Type / Format: guidance; publicity materials
Availability / Price:  |  ISBN/ISSN:
Notes: Leaflet is one of four in a series produced by ERoSH, a consortium of sheltered housing providers.

ERoSH - the Emerging Role of Sheltered Housing project
Information and checklist for hospital and primary care staff - sheltered housing has changed (2003)
4 pages. This leaflet aims to encourage health staff to consider sheltered housing for those more frail and older than accommodated in the past for this type of housing.
Contact Details: PO Box 2616 Chippenham Wiltshire SN15 1WZ Tel: +44 (0)1905 21112  |  Fax: +44 (0)1249 654249
E–mail: info@shelteredhousing.org | 
Web links: http://www.shelteredhousing.org  | 
Target group: HA  |  Type / Format: guidance; publicity materials
Availability / Price:  |  ISBN/ISSN:
Notes: Leaflet is one of four in a series produced by ERoSH, a consortium of sheltered housing providers.

ERoSH - the Essential Role of Sheltered Housing
Sheltered housing's contribution to health and social care (2008)
This DVD emphasises the benefits of partnership working. It demonstrates a range of health and social care-related activities that do or should take place in sheltered housing including: exercise; falls prevention; keeping active; helping access to other services; healthy eating; screening; and social activities. ERoSH produces checklists for health and social care professionals, and the good practice examples in the DVD pick out just a few themes.
The DVD is in two parts, one aimed primarily at health care professionals, and the other primarily at social care professionals. The aim is that it should be shown at team meetings and training courses..
It is also viewable on the ERoSH website.
Contact Details: PO Box 2616 Chippenham Wiltshire SN15 1WZ Tel: +44 (0)1249 654249  |  Fax: +44 (0)1249 654249
E–mail: info@shelteredhousing.org | 
Web links: http://www.shelteredhousing.org  |  http://icn.csip.org.uk/housing/
Target group: health care / social care professionals  |  Type / Format: dvd
Availability / Price:  |  ISBN/ISSN:
Notes: ERoSH was formerly known as the Emerging Role of Sheltered Housing project.
The DVD was produced by 4 Reel Films for ERoSH.
Other contact credited on DVD cover: CSIP Housing Learning and Improvement Network For further good practice examples, contact the Housing LIN website (Web Link 2).

Essex Strategic Health Authority
Essex Overview and Contact Assessment forms (August 2004)
(1) Self assessment / Contact assessment and consent form (2) Overview assessment form
View Contact Assessment  | View Overview Assessment
Contact Details: Jean Kingsley, Essex Project Director, Single Assessment Process Swift House, Hedgerows Business Park, Colchester Road, Chelmsford, Essex CM2 5PF. Tel: +44 (0)1268 705152 +44 (0)1268 705101 (Pat Day - PA) 07786 125600  |  Fax:
E–mail: jean.kingsley@basildonpct.nhs.uk | 
Web links:  | 
Target group: PCT/SSD staff  |  Type / Format: assessment tool
Availability / Price:  |  ISBN/ISSN:
Notes:

Essex Strategic Health Authority
Essex Single Assessment Process ('SAP'): a multi agency competency framework to aid single assessment and performance management competency statements and descriptions
The statements and descriptors in this document describe the six core competencies that specialist workers must possess in order to provide safe and effective care for older people:
1. Demonstrate and promote understanding of his or her role and the contribution of colleagues and others in the delivery of person centred care to older people.
2. Assess individual needs and circumstances.
3. Develop and sustain arrangements for best practice in joint working between workers and agencies.
4. Collaboration, information sharing and information management.
5. Continuous professional and technical development.
6. Analysis and judgement..
The document also includes three checklists: a profile of the competent worker in the Single Assessment Process; value based requirements for all agencies in SAP; and underpinning knowledge of a competent clinician/ worker in the single assessment process.
View framework
Contact Details: Jean Kingsley, Essex Project Director, Single Assessment Process, Swift House, Hedgerows Business Park, Colchester Road, Chelmsford, Essex CM2 5PF. Tel: +44 (0)1268 705152 +44 (0)1268 705101 (Pat Day - PA)  |  Fax:
E–mail: jean.kingsley@basildonpct.nhs.uk | 
Web links:  | 
Target group: PCT/SSD staff  |  Type / Format: checklist
Availability / Price:  |  ISBN/ISSN:
Notes: On title page: Essex County Council and Thurrock Council

Essex Strategic Health Authority
Single Assessment Process: Essex-wide protocol: principles underpinning practice final version (August 2004)
This 24-page Protocol is the joint work of all the health and social care organisations in Essex ((including Thurrock Unitary Council and Southend Borough Council) which are responsible for delivering services to older people. The document contains the underpinning principles for the practice of SAP in all localities across Essex, to conform with the Department of Health (DH) guidance on SAP. Definitions of terms for the four levels of assessment in Essex - contact assessment, overview assessment, comprehensive assessment, and specialist assessment - are given. Four key roles in the process are identified: key worker; specialist assessor; care co-ordinator; and provider. The content of the process is outlined. Appendices comprise: Essex Single Assessment Process - schematic diagram; and the 6 competencies required of key workers and specialist assessors (as given in 'Essex Single Assessment Process ('SAP'): a multi agency competency framework to aid single assessment and performance management: competency statements and descriptions') .
View protocol
Contact Details: Jean Kingsley, Essex Project Director, Single Assessment Process Swift House, Hedgerows Business Park, Colchester Road, Chelmsford, Essex CM2 5PF. Tel: +44 (0)1268 705152 +44 (0)1268 705101 (Pat Day - PA) 07786 125600  |  Fax:
E–mail: jean.kingsley@basildonpct.nhs.uk | 
Web links:  | 
Target group: PCT/SSD staff  |  Type / Format: protocol
Availability / Price:  |  ISBN/ISSN:
Notes: On title page: Essex County Council, Thurrock Council.

Essex Strategic Health Authority
Single Assessment Process: what does it mean? [author: Jean Kingsley] (24 October 2003)
Powerpoint presentation (14 frames) which introduces the Single Assessment Process, in the context of the National Service Framework for Older People (NSF) and four types of assessment. Two of the frames relate to progress in Essex with structures and processes.
View presentation.
Contact Details: Jean Kingsley, Essex Project Director, Single Assessment Process, Swift House, Hedgerows Business Park, Colchester Road, Chelmsford, Essex CM2 5PF. Tel: +44 (0)1268 705152 +44 (0)1268 705101 (Pat Day - PA)  |  Fax:
E–mail: jean.kingsley@basildonpct.nhs.uk | 
Web links:  | 
Target group: PCT/SSD staff  |  Type / Format: powerpoint
Availability / Price:  |  ISBN/ISSN:
Notes:

European Health Management Association (EHMA) online publications
Integrating services for older people: a resource book for managers [edited by Henk Nies and Philip C Berman] [2004]
This resource provides guidelines for those involved in the development of integrated care services, written by expert authors from a wide range of backgrounds, and with real-life examples from countries around Europe. Focusing on the management of integrated care at the client level, the organisation level and the system level, this book is for managers and professionals in the health and social care field. Access the resource book online via the web link below.

Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links: http://www.ehma.org/carmen/index.html  | 
Target group:  |  Type / Format: online book
Availability / Price: Online via web link.  |  ISBN/ISSN:
Notes: The resource book was produced by the CARMEN network (Care and Management of Services for Older People Network), supported by the European Commission‘s ’Quality of Life and Management of Human Resources‘ Programme. CARMEN has been managed by the European Health Management Association (EHMA).

FACE Recording and Management Systems
FACE Older Persons Assessment Tools Version 3 (2003)
The assessment tool, FACE - Functional Assessment of the Care Environment for Older People, has been developed by FACE Recording and Management Systems.
Accredited by DH.
Assessment tools as follows: Background information & Contact assessment;
FACE Overview Assessment;;
Referral Form.

Contact Details: Mick McAndrew, FACE Recording and Management Systems, King John Chambers, 13 - 15 Bridlesmith Gate, Nottingham NG1 2 GR. Tel: +44 (0)115 950 8300 - Nottingham +44 (0)20 8488 6218 07815 294090 mobile PC  |  Fax:
E–mail: Piclifford@aol.com | 
Web links: http://www.facecode.com  | 
Target group:  |  Type / Format: assessment tool
Availability / Price:  |  ISBN/ISSN:
Notes: Other contact: Paul Clifford in London.

FAST healthcare Ltd.,
NSF for Older People - the Single Assessment Process [Jayne Taylor] (2004)
FAST healthcare offers a work-based interactive e-learning course on NSF for Older People - the Single Assessment Process (SAP) developed in collaboration with Northumbria, Lincs, Essex and Beds & Herts SAP project directors, including input from adult social and health services, with over 13,000 users around the country
Accredited by the Royal College of Physicians it is being widely adopted by Adult Services and NHS Trusts as a valuable learning tool for the personal and professional development of professionals and support staff. Cumbria & Lancashire, Carmarthenshire, Oxford and London Borough of Southwark are the most recent authorities now followed by East Berkshire, taking up the SAP e-learning course with the FAST Learning Management System (LMS) giving course-tracking, reporting and training audits.
A course leaflet outlines the course content that is on offer from FAST healthcare and organised by Jayne Taylor.
View leaflet.  |  accreditation details.
Contact Details: Jayne Taylor, FAST Healthcare Ltd, 3 Stedham Hall, Stedham, West Sussex GU29 0PS. Tel: +44 (0)1730 814936  |  Fax: +44 (0)871 251 9528
E–mail: enquiries@fasthealthcare.com | 
Web links: http://www.fasthealthcare.com  | 
Target group: HAs  |  Type / Format: e-learning
Availability / Price:  |  ISBN/ISSN: -
Notes:

Foundation for People with Learning Disabilities
Shaping the Future Together [author:Foundation for People with Learning Disabilities] (2005)
The Foundation has produced an information pack, which aims to help people listen to people with learning disabilities and what they want in their lives. The pack has been developed through work funded by the Department of Helath as part of their Guidance on Person-Centred Planning (PCP).
This pack provides a systematic link between the individual and strategic planning. It enables planners and managers to obtain an overall picture of what people want. Subsequently, they can ensure that the appropriate opportunities and support are developed to meet people's wishes and needs. The pack contains forms and guidance. The forms provide a snapshot of who the person is, what they want, what is already happening and the barriers to change. Workers can discuss these with local managers who can help by making service adjustments to support change. Forms can then be analysed to identify key issues, needs and barriers. Findings then can be shared with the Partnership Board and other groups that can support change including mainstream services such as leisure, transport and education. This process gives people with learning disabilities a voice through to commissioners and managers.
Contact Details: 9th Floor, Sea Containers House, 20 Upper Ground, London SE1 9PD Tel: +44 (0)20 7802 0300  |  Fax:
E–mail: fpld@fpld.org.uk | 
Web links: http://www.learningdisabilities.org.uk  | 
Target group: LA/HAs  |  Type / Format: pack
Availability / Price: FOC to download  |  ISBN/ISSN:
Notes:

Foundations - National Co-ordinating Body for Home Improvement Agencies
Delivering adaptations HIAs delivering government strategies (2003)
15 page booklet which provides evidence that the service of delivering adaptations managed by Home Improvement Agencies (HIAs) can help local authorities and health services address a number of their targets in a cost-effective, client focused way.
Contact Details: Bleaklow House, Howard Town Mill, Glossop, Derbyshire SK13 8HT Tel: +44 (0)1457 891909  |  Fax: +44 (0)1457 869361
E–mail: foundations@cel.co.uk | 
Web links: http://www.foundations.uk.com  | 
Target group: LAs  |  Type / Format: book
Availability / Price: FOC  |  ISBN/ISSN:
Notes:

Foundations - National Co-ordinating Body for Home Improvement Agencies
Delivering home improvement agency services to visually impaired people Good practice guide (2004)
This guide is aimed primarily at people who work in Home Improvement Agencies (HIAs) but it provides a useful knowledge base, checklists and guide for all who work with those who have a visual impairment. The guide draws on the experiences of six HIAs involved in a good practice research project, jointly undertaken by Foundations and the Centre for Housing Policy at the University of York, the latter commissioned by Thomas Pocklington Trust. 51 pages.
Contact Details: Bleaklow House, Howard Town Mill, Glossop, Derbyshire SK13 8HT Tel: +44 (0)1457 891909  |  Fax: +44 (0)1457 869361
E–mail: foundations@cel.co.uk | 
Web links: http://www.foundations.uk.com  | 
Target group: LAs  |  Type / Format: book
Availability / Price: £9.95  |  ISBN/ISSN: 0954545702
Notes:

Foundations - National Co-ordinating Body for Home Improvement Agencies
Developing services for black and minority ethnic communities Good practice guide (2004)
The purpose of this guide is to provide a useful handbook for Home Imrprovement Agencies (HIAs) and other similar service providers. The focus of the guide is equality of service provision for black and minority ethnic individuals. It provides information on how to ensure that services are equally accessible to all community members. 46 pages.
Contact Details: Bleaklow House, Howard Town Mill, Glossop, Derbyshire SK13 8HT Tel: +44 (0)1457 891909  |  Fax: +44 (0)1457 869361
E–mail: foundations@cel.co.uk | 
Web links: http://www.foundations.uk.com  | 
Target group: LAs  |  Type / Format: book
Availability / Price: £9.95  |  ISBN/ISSN: 0954545710
Notes:

Foundations - National Co-ordinating Body for Home Improvement Agencies
Energy efficiency and fuel poverty HIAs delivering government strategies (2003)
15 page booklet which provides evidence that this service managed by Home Improvement Agencies (HIAs) can help local authorities and health services address a number of their targets in a cost-effective, client focused way.
Contact Details: Bleaklow House, Howard Town Mill, Glossop, Derbyshire SK13 8HT Tel: +44 (0)1457 891909  |  Fax: +44 (0)1457 869361
E–mail: foundations@cel.co.uk | 
Web links: http://www.foundations.uk.com  | 
Target group: LAs  |  Type / Format: book
Availability / Price: FOC  |  ISBN/ISSN:
Notes:

Foundations - National Co-ordinating Body for Home Improvement Agencies
Falls and accident prevention HIAs delivering government strategies (2003)
15 page booklet which provides evidence that this service managed by Home Improvement Agencies (HIAs) can help local authorities and health services address a number of their targets in a cost-effective, client focused way.
Contact Details: Bleaklow House, Howard Town Mill, Glossop, Derbyshire SK13 8HT Tel: +44 (0)1457 891909  |  Fax: +44 (0)1457 869361
E–mail: foundations@cel.co.uk | 
Web links: http://www.foundations.uk.com  | 
Target group: LAs  |  Type / Format: book
Availability / Price: FOC  |  ISBN/ISSN:
Notes:

Foundations - National Co-ordinating Body for Home Improvement Agencies
Handyperson services HIAs delivering government strategies (2003)
15 page booklet which provides evidence that Handyperson Services managed by Home Improvement Agencies (HIAs) can help local authorities and health services address a number of their targets in a cost-effective, client focused way. These include falls prevention, hospital discharge, energy efficiency and fitting minor adaptations.
Contact Details: Bleaklow House, Howard Town Mill, Glossop, Derbyshire SK13 8HT Tel: +44 (0)1457 891909  |  Fax: +44 (0)1457 869361
E–mail: foundations@cel.co.uk | 
Web links: http://www.foundations.uk.com  | 
Target group: LAs  |  Type / Format: book
Availability / Price: FOC  |  ISBN/ISSN:
Notes:

Foundations - National Co-ordinating Body for Home Improvement Agencies
Home Improvement Agencies - delivering government strategies across health, housing and social care (Information card 2) (2004)
HIAs help people to remainin their own home, safe, secure and independent. This card explains how this helps deliver government strategies such as hospital discharge, falls prevention and energy efficiency and fitting minor adaptations.
Contact Details: Bleaklow House, Howard Town Mill, Glossop, Derbyshire SK13 8HT Tel: +44 (0)1457 891909  |  Fax: +44 (0)1457 869361
E–mail: foundations@cel.co.uk | 
Web links: http://www.foundations.uk.com  | 
Target group: LAs  |  Type / Format: journal
Availability / Price: FOC  |  ISBN/ISSN:
Notes:

Foundations - National Co-ordinating Body for Home Improvement Agencies
Home Improvement Agencies - the key to independent living (Information card 1) (2004)
This card describes the function and role of Home Improvement Agencies (HIAs), which homeowners and private sector tenants who are older, disabled or on low income to repair, maintain or adapt their homes.
Contact Details: Bleaklow House, Howard Town Mill, Glossop, Derbyshire SK13 8HT Tel: +44 (0)1457 891909  |  Fax: +44 (0)1457 869361
E–mail: foundations@cel.co.uk | 
Web links: http://www.foundations.uk.com  | 
Target group: LAs  |  Type / Format: journal
Availability / Price: FOC  |  ISBN/ISSN:
Notes:

Foundations - National Co-ordinating Body for Home Improvement Agencies
Hospital discharge HIAs delivering government strategies (2003)
15 page booklet which provides evidence that this service managed by Home Improvement Agencies (HIAs) can help local authorities and health services address a number of their targets in a cost-effective, client focused way.
Contact Details: Bleaklow House, Howard Town Mill, Glossop, Derbyshire SK13 8HT Tel: +44 (0)1457 891909  |  Fax: +44 (0)1457 869361
E–mail: foundations@cel.co.uk | 
Web links: http://www.foundations.uk.com  | 
Target group: LAs  |  Type / Format: book
Availability / Price: FOC  |  ISBN/ISSN:
Notes:

Fujitsu Services,
Meeting the mobile information systems challenge of the single assessment process [author: Tony Gale] (July 2003)
This paper (11 pages) is written by a Fujitsu Solution Architect with 32 years experience in IT. In this paper, he considers the challenges and opportunities of mobile working when applied to SAP. As an IT Infrastructure Management service provider, Fujitsu is committed to upgrading its various services, so that they meet the needs of workers who are mobile within any enterprise.
Contact Details: Observatory House, Windsor Road, Slough, Berks SL1 2EY Tel: +44 (0) 870 242 7998  |  Fax: +44 (0) 870 242 4445
E–mail: askfujitsu@services.fujitsu.com | 
Web links: http://services.fujitsu.com  | 
Target group:  |  Type / Format:
Availability / Price: pdf  |  ISBN/ISSN:
Notes: reference paper 1677

Gateshead Council, Community Based Services
Single Assessment, change management and leadership: a workshop for managers and champions [powerpoint to accompany the workshop], Single Assessment in Gateshead [author: Penny Gray] (August 2004)
Powerpoint (23 frames), in which managing change is presented in the context of Person-centred care (Standard 2 of the NSF), the National Programme for IT (NPfIT), and "Turning your back on us", published by Age Concern in 2000. It includes two exercises relating to change in implementing the Single Assessment Process (SAP) that are relevant to leadership and the champion's role in bringing about change.
View presentation
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links:  | 
Target group: All staff  |  Type / Format: powerpoint
Availability / Price:  |  ISBN/ISSN:
Notes: Penny Gray was formerly Single Assessment Process Co-ordinator, Gateshead

Gateshead Council, Community Based Services
Single Assessment in Gateshead [resource pack for Single Assessment to accompany a workshop] [author: Penny Gray] [2004]
The process of change, the reasons for change in the context of Single Assessment, and leadership and influence are the themes dealt with in this resource pack, which comprises exercises, discussion topics and handout versions of powerpoint presentations on the Single Assessment in Gateshead.
View resource pack: documents  | powerpoint 1  | powerpoint 2
Contact Details: Tel:  |  Fax:
E–mail:  | 
Web links:  | 
Target group: All staff  |  Type / Format: pack
Availability / Price:  |  ISBN/ISSN:
Notes: Penny Gray was formerly Single Assessment Process Co-ordinator, Gateshead

Glasgow School of Social Work, Universities of Glasgow & Strathclyde
Single shared assessment : the limits to 'quick fix' [Andrew Eccles] (February 2008)
Article in: Journal of Integrated Care, vol 16, no 1; pp 22-30
Joint working between health and social services has been a key focus of policy in recent years, albeit - underneath the protocols and partnership agreements - integrated processes have developed unevenly. A single shared assessment tool has been one of the concrete expressions of policy on the ground. This paper explores the implementation of the shared assessment process in Scotland. It discusses the broader policy agenda, before exploring the introduction of the shared assessment tool in a large urban authority. Based primarily on interviews with front-line staff in health and social work and manages charged with delivering shared assessment, the paper suggests a lack of engagement on issues such as working cultures and equity of workloads, while some of the main reasons behind the implementation of shared assessment, such as overcoming duplication, have not generally materialised for staff. Overall, single shared assessment has been driven by process rather than by engagement with wider ideas about joint working, which has led to uneven and at times, unwilling implementation.
Contact Details: Tel:  |  Fax:
E–mail: andrew.eccles@strath.ac.uk | 
Web links: http://www.pavpub.com  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 14769018
Notes:

Greenwich Council, Greenwich NHS Teaching PCT; Greenwich Queen Elizabeth Hospital NHS Trust
Personal Held Records: Single Assessment Process [authors: Greenwich NHS and Greenwich Council] [November 2006]
Sample of a personal held record that provides information about a person's assessment and care. The record is to be held by the individual in their home for their personal information. It is designed to promote communication between the individual and the different professionals from health and social care that visit. It is not intended to be a repository of 'professional' notes but a summary that can be referred to by the individual and their carers, relatives, etc. with permission of the individual. Professionals in turn can see what services are being provided. Teams such as District Nurses may leave their records in the folder but take them away when treatment is complete.
The folder contains an explanation of the purpose of a personal held record; a contact assessment; FACE overview assessment; care plan; weekly service timetable; specialist assessment; general communication sheet; other: facility to include additional material as required.

Contact Details: Maggie Rastall, Adult and Older People's Services, London Borough of Greenwich, Town Hall, Wellington Street, Woolwich, London SE18 6PW Tel: 020 8921 3124  |  Fax:
E–mail: maggie.rastall@greenwich.gov.uk | 
Web links: http:www.greenwich.gov.uk  | 
Target group:  |  Type / Format: personal held record
Availability / Price:  |  ISBN/ISSN:
Notes:

[Greenwich NHS, Age Concern Greenwich, Neighbourhood Renewal Greenwich and Greenwich Council]
Ageing Well in Greenwich: Maintaining Health and Independence [June 2006]
'Ageing Well in Greenwich' is a booklet designed to help older people living in the Borough to make the most of life and know where to find information if they need further support.
The material is ordered in the following sections: (1) Keeping healthy and well: a positive attitude; adult learning; keeping well; looking after your feet; looking after your health; loving in later life; retire or continue to work? (2) Keeping safe: accident prevention at home; feeling safe; protecting older people from abuse. (3) Financial, legal and housing matters: know what you're entitled to; housing matters; organising your will and legal matters. (4) Dealing with life changes: assisted transport; caring for someone else; coping with bereavement; maintaining independence.
Contact Details: Maggie Rastall Adult Services and Older People's Services, London Borough of Greenwich, Town Hall, Wellington Street, Woolwich, London SE18 6PW Tel: 020 8921 3124  |  Fax:
E–mail: maggie.rastall@greenwich.gov.uk | 
Web links: http://www.greenwich.gov.uk  | 
Target group:  |  Type / Format: book
Availability / Price:  |  ISBN/ISSN:
Notes: Adapted from a booklet produced by Southwark Social Services with their permission.

Growing Older (GO) Programme, Economic & Social Research Council - ESRC
Growing older in the 21st century [author: Malcolm Dean] (December 2001)
This is an overview of the Economic and Social Research Council's (ESRC) Growing Older (GO) Programme. It is designed as an accessible guide to the amount of research material generated by the programme, which has been conducted since 1999 and finished at the end of 2003. The Programme comprised 24 projects across six topic areas: defining and measuring quality of life; inequalities in quality of life; technology and the built environment; health and productive ageing; family and support networks; and participation and activity in later life.
Contact Details: ESRC Growing Older Programme, Department of Sociological Studies, Elmfield, Northumberland Road, University of Sheffield, Sheffield S10 2TU. Tel: +44 (0)114 222 6467  |  Fax: +44 (0)114 222 6492
E–mail: Marg.Walker@shef.ac.uk | 
Web links: http://www.shef.ac.uk/uni/projects/gop/index.htm  | 
Target group:  |  Type / Format: book
Availability / Price: upon request, free of charge  |  ISBN/ISSN: -
Notes:

Growing Older (GO) Programme, Economic & Social Research Council - ESRC
Growing older Programme - project summaries (December 2001)
This gives a summary of each of the 24 projects that were part of the Economic and Social Research Council's (ESRC) Growing Older (GO) Programme. It is designed as an accessible guide to the individual projects generated by the Programme.
Contact Details: ESRC Growing Older Programme, Department of Sociological Studies, Elmfield, Northumberland Road, University of Sheffield, Sheffield S10 2TU. Tel: +44 (0)114 222 6467  |  Fax: +44 (0)114 222 6492
E–mail: Marg.Walker@shef.ac.uk | 
Web links: http://www.shef.ac.uk/uni/projects/gop/index.htm  | 
Target group:  |  Type / Format: book
Availability / Price: upon request, free of charge  |  ISBN/ISSN: -
Notes:

Growing Older (GO) Programme, Economic & Social Research Council - ESRC
Quality of life: an annotated bibliography [author: Kristiina Martimo] (December 2001)
This bibliography contains key references on quality of life and quality of life in old age. It provides an introduction to some of the literature on quality of life that is most relevant to the Growing Older Programme.
Contact Details: ESRC Growing Older Programme, Department of Sociological Studies, Elmfield, Northumberland Road, University of Sheffield, Sheffield S10 2TU. Tel: +44 (0)114 222 6467  |  Fax: +44 (0)114 222 6492
E–mail: Marg.Walker@shef.ac.uk | 
Web links: http://www.shef.ac.uk/uni/projects/gop/index.htm  | 
Target group:  |  Type / Format: book
Availability / Price: upon request, free of charge  |  ISBN/ISSN: -
Notes:

Growing Older (GO) Programme, Economic & Social Research Council - ESRC
Quality of life and social support among older people from different ethnic groups GO Findings: 23 - Research Findings from the Growing Older Programme [authors: Jabeer Butt, Jo Moriarty, Michaela Brockmann (et al)] (October 2003)
This study set out to explore quality of life and social support among older people from different ethnic groups. The authors carried out in-depth interviews with 203 older people from Caribbean, Asian (including Chinese), African and white communities aged 55 and over. The study suggests that ethnicity influences both collective and personal responses to perceptions of quality of life.
Contact Details: ESRC Growing Older Programme, Department of Sociological Studies, Elmfield, Northumberland Road, University of Sheffield, Sheffield S10 2TU. Tel: +44 (0)114 222 6467  |  Fax: +44 (0)114 222 6492
E–mail: Marg.Walker@shef.ac.uk | 
Web links: http://www.shef.ac.uk/uni/projects/gop/index.htm  | 
Target group:  |  Type / Format: briefing
Availability / Price: download/upon request, free of charge  |  ISBN/ISSN:
Notes:

Halton Primary Care Trust
Halton PCT Community matron contact sheet advanced primary nurse specialist assessment; systems review and physical assessment
Community matrons in Halton are now using this draft specialist assessment (8 pp) in their work
Contact Details: Nikki Dand, Health and Community Directorate, Halton Borough Council, Grosvenor House, Halton Lea, Runcorn WA7 2ED. Tel: +44 (0)1928 704546 (ND)  |  Fax:
E–mail: nikki.dand@halton.gov.uk | 
Web links:  | 
Target group: Community matrons  |  Type / Format: assessment tool
Availability / Price:  |  ISBN/ISSN:
Notes: Item originally posted by Nikki Dand on SAP discussion forum, discussion area: Specialist assessments for community matrons

Hammersmith and Fulham PCT
Single Assessment [author: Clare Vollum] October 2003
Flyer and presentation introducing SAP in Hammersmith and Fulham and outlining the principles.
Presentation designed to be made in conjunction with DH Video - Changing Workforce programme - Toolkit for local change - Patient and staff perspective - Physical illness - Mrs Foley.
view flyer |  view handout
Contact Details: Clare Vollum Tel:  |  Fax:
E–mail: clare.vollum@hf-pct.nhs.uk | 
Web links:  | 
Target group:  |  Type / Format: guidance; publicity materials
Availability / Price:  |  ISBN/ISSN:
Notes:

Hampshire County Council
Hampshire County Council SAP training guide
Document outlines objectives and describes core elements of SAP, drivers for change, and the twelve steps to implementation.The seven stages of care management in Hampshire are linked with the prescribed single assessment process, and a pathway map shows the SAP process.
View training guide
Contact Details: Lynn Waight, Strategic Service Manager for Older People, County Older Person's Team, Social Services Department, Hampshire County Council. Trafalgar House, Winchester, Hampshire SO23 8UQ Tel: +44 (0)1962 847265  |  Fax:
E–mail: lynn.waight@hants.gov.uk | 
Web links: http://www.hants.gov.uk/socservs  | 
Target group:  |  Type / Format: pack; guide
Availability / Price:  |  ISBN/ISSN:
Notes:

Harrogate Social Services, North Yorkshire County Council
The Single Assessment Process (SAP) [authors: Belinda Goode, Ana Manzano] (18 June 2004)
Adapting the content of some other materials found on the CPA website, Belinda Goode and Ana Manzano of Harrogate Social Services have developed two Powerpoint presentations that are suitable for use with all staff: This presentation (11 slides) outlines reasons, key benefits and key issues of SAP.
View presentation
Contact Details: Ana Manzano, Training Facilitator Social Services, Adult and Community Services, 13 Wetherby Road, Harrogate, HG2 7RY. Tel: 01423 553120  |  Fax: 01423 553701
E–mail: ana.manzano@northyorks.gov.uk | 
Web links:  | 
Target group: All staff  |  Type / Format: powerpoint
Availability / Price:  |  ISBN/ISSN:
Notes:

Harrogate Social Services, North Yorkshire County Council
Viewing the SAP house types of assessment [authors: Belinda Goode, Ana Manzano] (18 June 2004)
Adapting the content of some other materials found on the CPA website, Belinda Goode and Ana Manzano of Harrogate Social Services have developed two Powerpoint presentations that are suitable for use with all staff: This presentation (18 slides) describes in detail the four types of assessment..
Also available, but only in Microsoft Publisher are "Reminder cards", These have been created as memory aids for trainees, and emphasise the names of the four types of assessments and the eight domains of SAP.
View presentation
Contact Details: Ana Manzano, Training Facilitator Social Services, Adult and Community Services, 13 Wetherby Road, Harrogate, HG2 7RY. Tel: 01423 553120  |  Fax: 01423 553701
E–mail: ana.manzano@northyorks.gov.uk | 
Web links:  | 
Target group: All staff  |  Type / Format: powerpoint
Availability / Price:  |  ISBN/ISSN:
Notes:

Harrogate Training & Development,
Older People : Developing Effective Integrated Services, Improving Independence
One day conference on 8 November 2005, venue to be announced in Harrogate.
Chair: Keith McLean (Director, Harrogate Training & Development). Keynote speakers: Brian Edwards (Chair, Notts Healthcare NHS Trust, Emeritus Professor of Health Care Development, Univ. of Sheffield) and Stephen Booty (Chief Executive, Nestor Healthcare Group plc). Speakers include: Bernard Dowling (NPCRDC); Tony Elson (DH); Paul Flood (Wiltshire CC); Ruth Hofbauer (Newcastle and North Tyneside Mental Health NHS Trust); Barbara Vaughan (Integrated Healthcare Consulting.
Contact Details: Progress House, 87 Skipton Road, Harrogate, HG1 4LF Tel: +44 (0)1423 506611  |  Fax: +44 (0)1423 531166
E–mail: info@htd.org.uk | 
Web links: http://www.htd.org.uk  | 
Target group:  |  Type / Format: conference
Availability / Price:  |  ISBN/ISSN:
Notes:

Harrogate Training & Development
Structured Partnership Working : A whole system approach
A two day workshop event to be held on a choice of dates and venues: 4 and 5 April 2006 in London or 22 and 23 May 2006 in Manchester.
Developments in health and social care have focused on the benefits which can occur from inter-agency working and the need to develop new partnerships that provide the value-added innovative services which are vital to patient /client satisfaction. However, it is difficult to build productive partnerships on an ad hoc basis. What is required is a structured approach to building partnerships which provide a well-defined method to productive joint working. Harrogate Training & Development has developed a new approach to building partnerships - Structured Partnership Development - which is the focus for this two-day intensive workshop. Objectives of the Workshop: To build an awareness of the power of partnerships To highlight the obstacles to effective partnership working How to learn from partners To provide an introduction to Structured Partnership Development To understand the need for shared targets Learning to redesign services from a partnership perspective.
The facilitator is: Dr Phil Barden, Director of Research, Harrogate Training & Development.
Contact Details: Progress House, 87 Skipton Road, Harrogate HG1 4LF Tel: +44 (0)1423 506611  |  Fax: +44 (0)1423 531166
E–mail: info@htd.org.uk | 
Web links: www.htd.org.uk  | 
Target group: HAs  |  Type / Format: conference
Availability / Price:  |  ISBN/ISSN:
Notes:

Harrow
Contact Assessments and GPs [authors: Sylv Sheehan and Ann Knight]
Powerpoint presentation describes a pilot on contact assessments developed for Harrow GPs and Virtual Care Teams. The aim was to secure GP involvement (in one practice) and create an integrated team for the practice. The authors designed a 'mail merge' Word document which picks up information from the GP database (EMIS) and deposits it into a contact assessment. This is a useful interim, interim solution which allows data to be pulled directly from the EMIS system. It is proving successful in the practice it is being piloted in and now being rolled out to other practices in Brent.
View presentation
Contact Details: Sylv Sheehan, SAP Facilitator, Harrow Sylv Sheehan Services Ltd, 82 Central Avenue, Pinner, Middlesex HA5 5BP Tel: 0208 966 9949 07769 565208 (mobile)  |  Fax:
E–mail: sylv@sheehan2.freeserve.co.uk | 
Web links:  | 
Target group:  |  Type / Format: powerpoint
Availability / Price: View powerpoint presentation  |  ISBN/ISSN:
Notes:

Harrow
Review of Care File; questionnaires for service users and staff [author: Sylv Sheehan ]
Sample questionnaires for (a) service users and (b) staff to evaluate the use of care files.
View user questionnaire  | View staff questionnaire
Contact Details: Sylv Sheehan, SAP Facilitator, Harrow Sylv Sheehan Services Ltd, 82 Central Avenue, Pinner, Middlesex HA5 5BP Tel: 0208 966 9949 07769 565208 (mobile)  |  Fax:
E–mail: sylv@sheehan2.freeserve.co.uk | 
Web links:  | 
Target group:  |  Type / Format: evaluation
Availability / Price:  |  ISBN/ISSN:
Notes:

Harrow
Self Assessment project - Harrow how it started ... [authors: Sylv Sheehan] (November 2005)
Powerpoint presentation (13 slides) at the London SAP Leads meeting in November 2005, outlining research on the usefulness or otherwise of telephone reviews (done by around 20% of authorities contacted), telephone assessments (done by 3 out of 24 authorities contacted) and self assessments (5 out of 25 authorities contacted). The impetus for considering self assessment (which is the same as self reporting) in Harrow has been the Government's thrust towards self care and self management. The presentation identifies three models of self assessment: short (Bolton), medium (Torbay) and Long (similar to overview, Southend). However, reasons are given why this form of assessment may not always be appropriate.
View powerpoint presentation
Contact Details: Sylv Sheehan, SAP Facilitator, Harrow Sylv Sheehan Services Ltd, 82 Central Avenue, Pinner, Middlesex HA5 5BP Tel: 0208 966 9949 07769 565208 (mobile)  |  Fax:
E–mail: sylv@sheehan2.freeserve.co.uk | 
Web links:  | 
Target group: SAP Leads  |  Type / Format: powerpoint
Availability / Price:  |  ISBN/ISSN:
Notes:

Health and Social Care Change Agent Team
Progressing the Single Assessment Process What has been achieved to date? [author: Judith Whittam] (4 April 2005)
Powerpoint presentation (13 slides), examining progress with implementing the Single Assessment Process (SAP) with regard to: interagency responsibility; person-centred assessment; training; information sharing; and care co-ordination. Also asks whether the assessment process is working in practice, and looks at future developments
Judith Whittam of the Health and Social Care Change Agent Team gave this presentation at a Housing Learning & Improvement Network (LIN) North West Region event, Single Assessment Process and ECH - Supporting People, on 8 June 2005. Although the Powerpoint is not specifically on housing, training events such as this point to the value of involving housing (including extra-care and sheltered housing) staff in training for SAP.
Contact Details: Tel:  |  Fax:
E–mail: change_agent_team@doh.gsi.gov.uk | 
Web links: http://changeagentteam.org.uk/_library/docs/Housing/Presentations/Whittam_080605.ppt  | 
Target group: All SAP staff  |  Type / Format: powerpoint
Availability / Price:  |  ISBN/ISSN:
Notes:

Health and Social Care Change Agent Team, Department of Health
Changing times: improving services for older people report on the work of the Health and Social Care Change Agent Team, 2003/04 (September 2004)
The purpose of this second annual report of the Health and Social Care Change Agent Team (CAT) is to present best practice guidance and examples of good practice. The Team's broad remit is to support implementation of wider aspects of the National Service Framework for Older People (NSF). The report covers: assessing needs: the care process and pathway; improving capacity and matching needs to services; better commissioning and securing capacity through collaborative working; and partnerships and delivering change through a whole systems approach. Examples of good practice illustrate work on: the single assessment process (SAP); discharge planning; reimbursement (for delayed discharges); intermediate care; mental health services for older people; and housing and assistive technology.
The Change Agent Team's first annual report, "Changing places" and covering 2002/2003 focused on some areas of the NSF, but not SAP. View document.
Contact Details: Judy McCallum, Finance and Office Manager, Department of Health, Health and Social Care Change Agent Team, Wellington House, Room LG33, 135-155 Waterloo Road, London, SE1 8UG. Tel: 020 7972 1330  |  Fax: 020 7972 4349
E–mail: Judy.McCallum@dh.gsi.gov.uk | 
Web links: http://www.changeagentteam.org.uk  |  http://www.changeagentteam.org.uk/_library/changing_times.pdf
Target group: All staff  |  Type / Format: policy
Availability / Price: FOC (quote 40078 and the tiitle) from DH Publications Orderline, PO Box 777, London SE1 6XH. Tel 08701 555 455. e-mail: dh@prolog.uk.com Also available on request in Braille, on audio-cassette tape, on disk and in large print.  |  ISBN/ISSN:
Notes:

Health and Social Care Group, Institute of Health Sciences and Public Health Research (formerly Nuffield Instittue of Health), University of Leeds
Single Assessment Process and the involvement of the voluntary sector a project commissioned by Leeds Older People's Forum on behalf of the City-wide SAP Implementation Group [authors Jean Townsend, Jeanette Moore] (March 2005)
PowerPoint presentation (27 slides) on the authors' small scale research into voluntary sector involvement in SAP in Leeds. They found that most areas are struggling with how they can involve the voluntary sector in SAP; and although they found a few other examples of voluntary organisations' involvement (in North Tyneside, Northamptonshire and Hertfordshire), they are not aware of any guidance from national voluntary organisations. The presentation covers voluntary sector and statutory agencies' perceptions; strengths and attributes that voluntary sector organisations could bring to the SAP process; and concerns and issues regarding voluntary sector involvement.
Leeds Older People's Forum and Sally Mayfield (the SAP Project Manager), who commissioned the research, are now working actively to pick up on the recommendations.
View presentation
Contact Details: Jean Townsend Health and Social Care Group, Institute of Health Sciences and Public Health Research, University of Leeds, 71-71 Clarendon Road, Leeds LS2 9PL. Tel: 0113 343 6993  |  Fax: 0113 343 6880
E–mail: j.townsend@leeds.ac.uk |  j.moore@leeds.ac.uk
Web links: http://www.nuffield.leeds.ac.uk  | 
Target group: All  |  Type / Format: powerpoint
Availability / Price:  |  ISBN/ISSN:
Notes:

Health and Social Care Quality Centre (HSCQC)
Care [Counsel and Care; Health and Social Care Quality Centre]
Care is a quarterly newsletter (started in 2004) published by the Health and Social Care Quality Centre (HSCQC) and commissioned by Counsel and Care. Each newsletter is focused on one of the standards in the National Service Framework for Older People, e.g. safety and risk management in health care (issue 4 October 2004). The publication is supplied free of charge to health care professionals via PCTs; otherwise free subscriptions can be registered c/o HSCQC - contact details given below.
Alternatively, the latest newsletter can be downloaded from the Counsel and Care website link given below.
Contact Details: Dr Gillian Dalley, Editor, 3 - 5 Lambeth Road, London SE1 7DQ Tel: +44 (0)20 7582 7100  |  Fax: +44 (0)20 7582 7545
E–mail: subscriptions@carequality.org | 
Web links: http://www.carequality.org  |  http://www.counselandcare.org.uk/index.htm
Target group: HAs  |  Type / Format: journal
Availability / Price:  |  ISBN/ISSN: -
Notes:

Health Care Conferences,
Managing Long Term Conditions
A one day conference on 5 April 2006 at London Hilton Metropole.
A big event for all those involved in supporting people with long term conditions, with 7 conference streams and 39 sessions from policy makers, leading clinicians, managers and healthcare professionals offering services in the most innovative ways. Over 50 companies and organisations exhibiting.
Contact Details: Compton Business Centre, Compton Abdale, Nr Cheltenham, Gloucestershire GL54 4DL Tel: +44 (0)870 2500 368  |  Fax: +44 (0)870 2500 369
E–mail: enquiries@ukhcc.com | 
Web links: http://www.ukhcc.com/event/cm.html  | 
Target group: HAs  |  Type / Format: conference
Availability / Price: £232.65 to £408.90 VAT inclusive.  |  ISBN/ISSN:
Notes:

Healthcare Commission, Audit Commission; Commission for Social Care Inspection (CSCI)
Living well in later life a review of progress against the National Service Framework for Older People [authors: Healthcare Commission, Audit Commission, Commission for Social Care Inspection (CSCI)] (March 2006)
This is the first collaborative in-depth review of the National Service Framework for Older People (NSF). The Healthcare Commission, the Audit Commission and the Commission for Social Care Inspection (CSCI) have worked in partnership to assess NHS and local authorities progress in meeting the standards set out in the NSF. The chapter, Designing and delivering services around older people (pp 36-51) comments on SAP (pp 38-40) . None of the 10 local authority areas (+40 NHS trusts) that were inspected had introduced one model of single assessment across all partner organisations in the area. There was little evidence of an approach to assessment that "genuinely placed the older person at the centre, and that focused on the issues that the older person saw as most important". Factors which were affecting implementation of SAP included: project management that did not pay enough attention to delivering the requirements of the NSF; lack of a shared electronic system for keeping records; limited testing of single assessments; and incomplete interagency evaluation of SAP. While multidisciplinary training of staff had started in most areas, there are both difficulties in getting staff to attend, and in agreeing about what information could be shared. There were, however, indications that SAP was bringing other benefits, in particular: more consistent and regular reviews of care and support; greater co-ordination of systems to safeguard older people; and better systems to review prescribed medication.
p 51 Developing the electronic single assessment process throughout Surrey - provides background on the FAME project which began in Woking.
A summary report is also available (weblink 2).
Contact Details: Healthcare Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG. Tel: 020 7448 9200  |  Fax: 020 7448 9222
E–mail: feedback@healthcarecommission.org.uk | 
Web links: http://www.healthcarecommission.org.uk/assetRoot/04/02/46/42/04024642.pdf  |  http://www.healthcarecommission.org.uk/assetRoot/04/02/46/43/04024643.pdf
Target group:  |  Type / Format: book
Availability / Price: Available in other formats and languages on request: 0845 601 3012.  |  ISBN/ISSN: 184562881X
Notes:

Healthcare Events
A Practical Guide to Protecting Vulnerable Adults
A one day conference on 7 February 2006 at The Royal Society, London.
There are many issues that need to be addressed when discussing ways to tackle the abuse of vulnerable adults. This conference, through a number of case studies, addresses the issues you may be currently facing, as well as enabling you to explore new ways of working to meet patient needs. Chairman: Mervyn Eastman (UK Director, Better Government for Older People and President, The Practitioner Alliance Against Abuse of Vulnerable Adults) with ten speakers from a variety of settings.
Contact Details: 2 Acre Road, Kingston, Surrey KT2 6EF Tel: +44 (0)20 8541 1399  |  Fax: +44 (0) 8547 2300
E–mail: info@healthcare-events.co.uk | 
Web links: http://www.healthcare-events.co.uk  | 
Target group: LA/HAs  |  Type / Format: conference
Availability / Price: £387.75 to £528.75 incl. VAT  |  ISBN/ISSN:
Notes:

Healthcare Events
Care Pathways A Practical Guide to Improving Clinical Practice through Developing and Using Care Pathways
A one day conference to be held on 27 February 2007 at the Manchester conference centre, Manchester.
Chairman is Marie Kehoe, Board Member, The European Pathway Association and President, The Irish Society for Quality and Safety in Healthcare and numerous speakers . This practical based conference brings together clinicians and managers from all over the country to share their experiences of developing, implementing and monitoring integrated care pathways in their organisations.
Contact Details: 2 Acre Road, Kingston, Surrey KT2 6EF Tel: +44 (0)20 8541 1399  |  Fax: +44 (0) 8547 2300
E–mail: naomi@healthcare-events.co.uk | 
Web links: http://www.healthcare-events.co.uk  | 
Target group: LA/HAs  |  Type / Format: conference
Availability / Price: £340.75 to £558.13 incl. VAT for one day; discounts available on group bookings.  |  ISBN/ISSN:
Notes:

Healthcare Events
Improving Care for Older People 2006
A two day conference to be held on 26/27 June 2006, Savoy Place, London.
The fourth annual conference examining the key practical issues in improving services and care delivery for older people. Keynote presentations from: Gordon Lishman OBE, Professor John Young, Professor Peter Crome, Richard Humphries plus further 41 leading practitioners actively involved in the improvement of services for older people.
Contact Details: 2 Acre Road, Kingston, Surrey KT2 6EF Tel: +44 (0)20 8541 1399  |  Fax: +44 (0) 8547 2300
E–mail: info@healthcare-events.co.uk | 
Web links: http://www.healthcare-events.co.uk  | 
Target group: LA/HAs  |  Type / Format: conference
Availability / Price: £387.75 to £528.75 incl. VAT for one day; discounts available on group bookings.  |  ISBN/ISSN:
Notes:

Healthcare Events
Joining Forces to Deliver Improved Stroke Care
A one day conference to be held on 19 October 2006 at The Queen Elizabeth II Conference Centre, London.
CPD Accredited one day conference to cover a wide range of topics on improving stroke care. The Conference provides a unique opportunity to join the National Audit Office in shaping the future of Stroke Services. Keynote speakers include amongst others: Rosie Winterton MP, Minister of State for Health Services; Edward Leigh MP, Chairman of the Public Accounts Committee; Karen Taylor OBE, Director Health VfM Audit, NAO; and, Professor Roger Boyle CBE, National Clinical Director for Stroke, DH.
Contact Details: 2 Acre Road, Kingston, Surrey KT2 6EF Tel: +44 (0)20 8541 1399  |  Fax: +44 (0) 8547 2300
E–mail: Katie@healthcare-events.co.uk | 
Web links: http://www.healthcare-events.co.uk  | 
Target group: LA/HAs  |  Type / Format: conference
Availability / Price: £311.38 to £528.75 incl. VAT for one day; discounts available on group bookings.  |  ISBN/ISSN:
Notes:

Helen Sanderson Associates (HSA); Older People's Programme - OPP
Person centred thinking with older people practicalities and possibilities [authors: Helen Bowers, Gill Bailey, Helen Sanderson (et al)] (2007)
The book (94 pp) is about person centred thinking to enable older people to have much greater control and say over what they need and want, in order to be full and active citizens. It summarises what is being learnt about self-directed support and older people, and introduces each of the person centred thinking tools. These are: appreciations; relationships; what is important to and for people; communication; histories; wishing; good days and bad days; and working or not working. The book explores how these tools provide the foundation for support planning. The pack provides real life examples for using these person centred thinking tools.
The materials on learning centred thinking were developed by the Learning Community for Person Centred Practices and are used with permission. The book was supported by the Care Services Improvement Partnership (CSIP) and In Control.
Contact Details: Helen Sanderson, Helen Sanderson Associates, 34 Broomfield Road, Heaton Moor, Stockport, Cheshire SK4 4ND. Tel: 0161 442 8271  |  Fax:
E–mail:  | 
Web links: www.helensandersonassociates.co.uk  |  www.opp-uk.org.uk
Target group:  |  Type / Format: book; toolkit
Availability / Price:  |  ISBN/ISSN:
Notes: Other contact at HSA: Gill Bailey.
Contacts at the Older People's Programme: Helen Bowers, Lorna Easterbrook, Alison Macadam and Cathy Smith. Tel: 01202 416052

Help the Aged
Housing choice for older people a discussion paper [author: Joe Oldman] (2006)
This discussion paper (61 pp) gives an overview of some of the current policy issues impacting on older people's housing in England: the diversity of housing needs, and housing options. Part 3, Finding solutions, first examines the extent to which strategic planning and policies such as Supporting People (SP) and the Decent Homes Standard deliver results. The role of co-ordinating housing advice and information is considered in the context, for example, of HOPDEV (the Housing and Older People Development Group), Link-Age, the Single Assessment Process (SAP), Home Improvement Agencies ((HIA), and Housing Options for Older People (HOOP).
Contact Details: Joe Oldman, Help the Aged, 207-221 Pentonville Road, London N1 9UZ. E-mail: info@helptheaged.org.uk http://www.helptheaged.org.uk Tel: +44 (0)20 7278 1114  |  Fax: +44 (0)20 7278 1116
E–mail: joe.oldman@helptheaged.org.uk |  info@helptheaged.org.uk
Web links: http://www.helptheaged.org.uk  | 
Target group: housing; general public  |  Type / Format: book; policy
Availability / Price: £10.00 Also available on website.  |  ISBN/ISSN: 1845980069
Notes:

Help the Aged; Nuffield Institute for Health, University of Leeds
Depression and older people towards securing well-being in later life [authors: Mary Godfrey, Tracy Denby] (2004)
Older people with depressive disorders are largely invisible in health and care services, and many fail to seek or receive effective treatment. The report reviews the nature and scope of the evidence on depression and older people; evaluates the current policy and practice response; and identifies gaps in the evidence base and areas for further work. The report also examines user and carer needs; risk factors in depression; and how people access services or support, identification and treatment in primary care as well as specialist mental health services. The report presents a framework and suggestions for an approach aimed at supporting a "good life" in older age. This is seen as central in developing strategies for primary prevention of later life depression.
Help the Aged commissioned the report, which was undertaken at the Nuffield Health and Social Care Group, Institute of Health Sciences and Public Health Research, University of Leeds.
Contact Details: Marston Book Services, PO Box 269, Abingdon, Oxon OX14 4YN. Tel: 01235 465500  |  Fax:
E–mail: direct.orders@marston.co.uk | 
Web links:  | 
Target group: Mental health; general practitioners  |  Type / Format: book
Availability / Price: £ 14.99 plus £2.75 P&P.  |  ISBN/ISSN: 1861346425
Notes: Published by Policy Press in association with Help the Aged.

Hertfordshire County Council
Single Assessment Process in Hertfordshire: investing in change management [authors:Stephen Casson, Dorothy Skidmore] (April 2005)
Article in the Journal of Integrated Care, vol 13, no 2, April 2005 pp 28-33. This paper describes how Hertfordshire met the challenge of providing a training programme to improve services for older people, with the introduction of single assessment, in the complex setting of a shire county with a number PCTs, acute trusts, a county partnership trust and a county council social care service.
Having set the context for single assessment, it describes the Hertfordshire approach. It focuses on some of the key drivers for successful implementation of such a radical programme of change: the siting of sessions by geographical location, the crucial role of managers and team leaders, setting the context of the sessions in the reality of staff experience, the importance of a shared language, common paperwork and clear protocols, and the role of the local implementation teams in supporting the process both through its implementation phase and into the future.
Finally, it recognises that this training programme was only one aspect of equipping staff to be confident and competent in their assessments of older people and that service improvements will be achieved gradually, requiring commitment from managers and support from the local implementation teams.
Contact Details: Dorothy Skidmore, Development Manager Tel:  |  Fax:
E–mail: Dorothy.Skidmore@hertscc.gov.uk |  Stephen@scasson.fsbusiness.co.uk
Web links: http://www.hertsdirect.org/  | 
Target group:  |  Type / Format: article
Availability / Price:  |  ISBN/ISSN: 14769018
Notes:

Hertfordshire County Council
Single Assessment Process in Hertfordshire: investing in change management ( 2004)
As featured in an article in the Journal of Integrated Care, vol 13, no 2, April 2005 pp 28-33. Attached to this SAP entry are some of the main powerpoint presentations and briefing documents used by Hertfordshire in providing a training programme to improve services for older people, with the introduction of single assessment, in the complex setting of a shire county with a number PCTs, acute trusts, a county partnership trust and a county council social care service.
Stephen Casson was an external Consultant employed to work alongside Dorothy Skidmore and help deliver some of the training.
1. Briefing sessions for voluntary organisations features 24 slide powerpoint presentation.
2. Briefing sessions for residential and nursing homes features 27 slide powerpoint presentation.
3. Hertfordshire SAP training document (6 pp) features "Background information" and "Stages of assessment".
4. Briefing sessions about SAP with managers from residential and nursing homes (October 2004) (2pp document).
5. Briefing sessions on SAP with voluntary organisations (October 2004)(2pp document).
Contact Details: Dorothy Skidmore, Development Manager, Integrated Services, Policy & Performance Unit, Adult Care Services, Mount Pleasant, Mount Pleasant Lane, Hatfield Herts AL9 5PU Tel: +44 (0)1707 280652 mob: 07887 833749  |  Fax:
E–mail: Dorothy.Skidmore@hertscc.gov.uk |  Stephen@scasson.fsbusiness.co.uk
Web links: http://www.hertsdirect.org  | 
Target group:  |  Type / Format: powerpoint; briefing
Availability / Price:  |  ISBN/ISSN:
Notes:

HOPDEV organised by Foundations
Housing for an Ageing Population - the Agenda for the Future The Housing and Older People Development Group (HOPDEV) conference
A one day conference on 8th June 2006 at the Royal College of Surgeons, London.
The ageing of the population affects every aspect