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ISBN 1 901097 05 6
297 x 210mm 48pp
CPA Report 21
Patient Satisfaction: The Discharge of Older People from Hospital
Gillian Dalley and Michael Denniss

This survey of older patients' views of the discharge process, when they were discharged from four London hospitals, assesses how far they felt the process was satisfactory in terms of information, coordination of services and sensitivity to needs. The report points to areas where changes could be made to improve services for older people to meet their particular needs.

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