Centre for Policy on Ageing
 

 
How to use the Care Commission complaints procedure
Corporate AuthorScottish Commission for the Regulation of Care
PublisherScottish Commission for the Regulation of Care, Dundee, 2002
PagesA5 booklet
SourceThe Scottish Commission for the Regulation of Care, Compass House, 11 Riverside Drive, Dundee DD1 4NY. www.carecommission.com
KeywordsServices ; Complaints [services] ; Scotland.
AnnotationThis booklet provides guidance on how to make a complaint about a care service in Scotland which is regulated by the Care Commission, or about the Care Commission itself. The complaints procedure is based on these key principles: accessibility; fairness; effectiveness; lawfulness; clarity; confidentiality; openness and transparency; consideration; balance and objectivity; and speed. The Commission has five regional offices, with the headquarters in Dundee. (KJ/RH).
Accession NumberCPA-030107211 B
ClassmarkI: QLV: 9A

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