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Centre for Policy on Ageing | |
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Complaint handling standards
— summary | | Corporate Author | Age Concern England - ACE |
| Publisher | Age Concern England - ACE, London, December 2007 |
| Pages | 2 pp (Policy response - ref: 4707(S)) |
| Source | Age Concern England, Astral House, 1268 London Road, London SW16 4ER. Download document at http://www.ageconcern.org.uk |
| Keywords | Complaints [services] ; Power industries ; Consumer ; Rights [elderly] ; Age Concern ; Comments or Evidence submitted. |
| Annotation | Under the Consumers, Estate Agents and Redress Act 2007, the energy regulator Ofgem has been given a statutory responsibility to make regulations setting out standards of performance of complaint handling for gas and electricity suppliers. Age Concern England (ACE) comments on the framework for resolving complaints. (RH). |
| Accession Number | CPA-080415004 P |
| Classmark | QLV: XJ: WY: IKR: PT: 6PM * |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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