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Centre for Policy on Ageing | |
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Realising the potential of co-production : negotiating improvements in public services
— [Choice or voice? The impact of consumerism on public services] | | Author(s) | Catherine Needham |
| Journal title | Social Policy & Society, vol 7, pt 2, April 2008 |
| Pages | pp 221-232 |
| Source | http://www.journals.cambridge.org/sps |
| Keywords | Services ; Consumer ; Participation ; Rented dwellings ; Projects. |
| Annotation | The concept of co-production - also called co-creation - is gaining widespread attention as a way to increase user involvement in service provision in the UK. One definition of co-production is "the involvement of citizens, clients, consumers, volunteers and/or community organisations in producing public services as well as consuming or otherwise benefiting from them". Thus it is usually taken as self-evident that more co-production will improve services. However, it is necessary to be clear about how far and in what ways co-production can improve public services. This article looks at the purported advantages of co-production, and considers how these can best be accessed. A case study workshop involving social housing users and providers, conducted as part of the National Consumer Council / Unison Shared Solutions project, is used to illustrate the need for collective dialogue and deliberation between co-producers rather than purely transactional forms of co-production. This article is one of six in a themed section, 'Choice or voice? The impact of consumerism on public services' in this issue of Social Policy & Society. (KJ/RH). |
| Accession Number | CPA-080819223 A |
| Classmark | I: WY: TMB: KEE: 3E |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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