Centre for Policy on Ageing
 

 
Asking your users
 — how to improve services through consulting your consumers
Corporate AuthorCitizen's Charter Unit; National Consumer Council - NCC; Consumer Congress
PublisherCitizen's Charter Unit, London, 1995
Pages14 pp
SourceCitizen's Charter Unit, Apex House, London Road, Bracknell, Bershire RG12 2XH.
KeywordsServices ; Consumer ; Participation.
AnnotationOutlines a variety of consultation methods, including focus groups, suggestion schemes, user panels, surveys and open days.
Accession NumberCPA-951005001 B
ClassmarkI: WY: TMB

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