Centre for Policy on Ageing
 

 
Being heard
 — the report of a review committee on NHS complaints procedures
Corporate AuthorReview Committee on NHS Complaints Procedures
PublisherDepartment of Health, London, 1994
Pages114 pp
SourceBeing Heard, Forge Court, Reading Road, Yateley, Camberley, Surrey GU17 7RX.
KeywordsComplaints [services] ; National Health Service ; Reports.
AnnotationReviews the procedures for complaints by NHS patients, sets out the features of effective procedures, and recommends a set of principles and features which NHS complaints procedures should include in order to enhance the quality of services.
Accession NumberCPA-960325013 B
ClassmarkQLV: L4: 6K

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