Centre for Policy on Ageing
 

 
Complaints : listening ... acting ... improving
 — guidance on implementation of the NHS complaints procedure
Corporate AuthorNHS Executive, Department of Health - DoH
PublisherDepartment of Health, London, 1996
Pages65 pp
SourceNHS Executive, Quarry House, Quarry Hill, Leeds LS2 7UE. Health Literature Line 0800 555 777.
KeywordsComplaints [services] ; National Health Service.
AnnotationProvides guidance on how to implement the new NHS complaints procedures in England and Wales.
Accession NumberCPA-960807205 P
ClassmarkQLV: L4

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