Centre for Policy on Ageing
 

 
Benefits Agency national customer survey 1995
Author(s)Jude Cummins
Corporate AuthorPublic Attitude Surveys Ltd; Benefits Agency, Department of Social Security - DSS
PublisherBenefits Agency, Leeds, 1996
Pages118 pp (excluding appendices)
SourceBenefits Agency, Publications Dept., Quarry House, Quarry Hill, Leeds LS2 7UA.
KeywordsSocial security benefits ; Quality ; Consumer ; Attitude ; Social surveys.
AnnotationThis survey - based on interviews with a sample of customers who have received and/or applied for a benefit during 1995 - provides an independent assessment of customer perception of, and satisfaction with the service that they received.
Accession NumberCPA-970529208 B
ClassmarkJH: 59: WY: DP: 3F

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