Centre for Policy on Ageing
 

 
Beyond the citizen's charter
 — new directions for social rights: summary
Author(s)Ian Bynoe
Corporate AuthorInstitute for Public Policy Research (IPPR)
PublisherInstitute for Public Policy Research, London, 1996
Pages8 pp
SourceIPPR, 30-32 Southampton Street, London WC2E 7RA.
KeywordsRights [elderly] ; Standards of provision ; Social policy.
AnnotationThis summary report outlines the ways in which the Citizen's Charter has been flawed in its approach, and often ineffective in practice. A commitment to social rights is proposed, embodied in six principles: guaranteeing fair treatment; a new role for entitlement; encouraging participation; promoting openness in public services; more effective public accountability; and supporting user co-operation and responsibility. (RH).
Accession NumberCPA-971118225 B
ClassmarkIKR: 583: TM2 *

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