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Centre for Policy on Ageing | |
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Culture change for total quality
— an action guide for managers in social and health care services | | Author(s) | Steve Casson, Clive George |
| Publisher | Pitman, Chichester, 1995 |
| Pages | 137 pp |
| Source | Pitman Publishing, c/o John Wiley & Sons, Baffins Lane, Chichester, Sussex PO19 1UD. |
| Keywords | Services ; Health services ; Caring agents [+ Services for the elderly] ; Management [care] ; Quality ; Instruction handbooks. |
| Annotation | The aim of this action guide is to help change the culture of an organisation in the health and social care sector, to the point where introducing a total quality management programme will have the maximum chance of success. It is presented in the form of a step-by-step guide to relationships in the corporate culture: individual team culture; involving policy makers; developing your own team; your own personal actions; senior management culture; supporting the chief executive; developing individual managers; corporate culture; internal customers; and promoting change. (RH). |
| Accession Number | CPA-980331210 B |
| Classmark | I: L: P4: QA: 59: 69M |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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