Centre for Policy on Ageing
 

 
The Citizen's Charter
 — a consultation exercise: the Government's response
Corporate AuthorCabinet Office
PublisherCabinet Office, London, June 1998
Pages39 pp
SourceService First, Cabinet Office, Horse Guards Road, London SW1P 3AL.
KeywordsRights [elderly] ; Standards of provision.
AnnotationThis paper summarises respondents' views on the Government's September 1997 consultation paper on the Citizen's Charter. Five key issues are identified for the new charter programme, `Service First': coverage and principles - where the Charter should apply; improving standards; listening to people; working together, by using charters to break down bureaucratic barriers; and encouraging and promoting excellence, to improve the Charter Mark award scheme. (RH).
Accession NumberCPA-980909209 B
ClassmarkIKR: 583

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