Centre for Policy on Ageing



Managing nutrition services in nursing homes — is continuous quality improvement a key to survival?
Author(s)	Laura W Robidoux, Gopal Sankaran
Journal title	Journal of Nutrition for the Elderly, vol 17, no 3, 1998
Pages	pp 41-57
Source	http://www.tandfonline.com
Keywords	Nutrition ; Meals services ; Nursing homes ; Management [care] ; Quality ; United States of America.
Annotation	Continuous quality improvement (CQI) is a relatively new health service paradigm with respect to quality. Derived from the industrial model for total quality management (TQM), CQI originated from the teachings of the quality experts, W Edward Deming, Joseph Juran, and Philip Crosby. The objectives of this paper are to: summarise the history of monitoring quality in healthcare; explore the main ideas of the quality experts (Deming, Juran and Crosby), who pioneered the CQI philosophy, and specify what key management strategies are essential for CQI to prevail; provide a basic guide for how to implement a CQI programme in nursing homes; and show how one nursing home manages its dietary department using CQI. Changing regulations and the increased demand for quality, cost-effective health care services warrant CQI programmes in all departments within health service organisations. (RH).
Accession Number	CPA-981008003 A
Classmark	CF: NR: LHB: QA: 59: 7T
Data © Centre for Policy on Ageing

...from the Ageinfo database published by Centre for Policy on Ageing.